Exam 10: Contract Administration

Unions must be careful because swapping grievances that are clearly meritorious may constitute a violation of the union's duty of fair representation.

In nonunion settings,the authority of managerial policies and actions often goes unchallenged.

A process to resolve grievances with the assistance of a neutral third party is called:

During the third and one-half step meetings in the grievance procedure:

In fair representation cases,the burden of proof of establishing that the union breached its fair representation obligation in on:

The Labor-Management Relations Act (LMRA)containd explicit provisions obligating the union to represent fairly all bargaining unit employees.

The AFL-CIO Manual for Shop Stewards strongly urges union stewards to present their grievances directly to whom?

During which step of grievance procedure are the labor relations manager and other management officials involved?

What percent of collective bargaining agreements contain mediation as a step in the grievance procedure?

Grievance mediation is a process in which an outside neutral assists the parties in resolving grievances without the use of arbitration.

Employers are not typically concerned about the fair representation issue since the union assumes full liability when it breaches this obligation.

The swapping of grievances:

Employees seldom file a grievance to protest a contractual violation since negotiators are usually concerned about the precision of every labor agreement provision.

The employee (with or without the union steward)discusses the alleged grievance with his or her first-line supervisor.Which step of a typical grievance procedure is this an example of?

The relationship which suggests that first-line supervisors should have authority for resolving grievances at the first step of the procedure to give the employee a prompt response is called a:

A supervisor who believes an employee's grievance is not a contractual violation should:

First line supervisor answers employee grievance in writing.Which step of a typical grievance procedure is this an example of?

An important principle of contract administration is that the first-line supervisor and union steward are organizational "equals" in grievance handling.

The term defined as an employee's (or employer's)alleged violation of one or more provisions of the labor agreement that is submitted to the grievance procedure for resolution by the union representative and employer representative is a:

Power relationships typically begin when both steward and supervisor are encouraged by their superiors to be attentive to problems in the department.