Exam 10: Contract Administration

Empathetic relationships occur between individuals when each is aware of the other's position and is guided by an understanding appreciation.

The third-and-one-half step in the grievance procedure is settled "without prejudice to either party's position," thereby increasing the likelihood of subsequent grievances on the issue.

The alternative dispute resolution (ADR)approach where a program involving the appointment of an employee within the company to serve the role of consulting with employees who have problems and advocating on their behalf is called the:

A union satisfies its fair representation obligation if it demonstrates that it considered the interests of all members and takes its ultimate position honestly,in good faith,and without hostility or arbitrary discrimination.

The procedures which vary in terms of steps,time limits for processing,and participants,can raise several administrative complexities and often appear inflexible,although they also serve as the arena for the dynamic social relationships between management and union officials,are called:

The union's fair representation obligation requires the union to take a grievance to arbitration if the grievant so requests.

Conflicting power relationships develop in situations where the supervisor and union stewards pursue the same interests or goals.

Management should deny an employee's grievance if they believe the employee is merely trying to get something for nothing.

Which of the following might indicate that unions have not fulfilled their fair representation obligations?

"Codified relationship" encourages the union steward to bypass the first-line supervisor in the grievance process.

The alternative dispute resolution (ADR)approach which involves the appointment of a committee composed of a majority of rank-and-file employees,who are led by a human resources staff person as the facilitator is called the:

The second step written grievance answer is usually furnished by the:

The union steward and first-line supervisor both compete for the grievant's attention.Which one of the following relationships between the union steward and the first line supervisor best applies?

In unionized firms,employees often have unique concerns that are neither addressed in collective bargaining nor explicitly covered in the labor agreement.

The relationship which occurs between individuals when each is aware of the other's position and is guided by an understanding appreciation is called the:

During which step of grievance procedure are the union grievance committee members and management's labor relations representative brought in to discuss the supervisor's first-step grievance answer?

Placing grievances down in writing creates a written record and increases the likelihood that the employee or union representative is serious about the grievance.

A common union tactic is to file several grievances over a particular issue to buttress and document union demands during negotiation of the subsequent labor agreement.

When labor and management officials negotiate a labor agreement,they are mainly concerned with agreement over the minor issues.

Employees who file a grievance for termination are entitled to a jury trial if monetary losses (back pay)are claimed.