Question 1

What is the first step involved in the organizational change process?

Accepted Answer

A) Decide on the change to make 
B) Assess the need for change 
C) Introduce and manage the change 
D) Use benchmarking to compare performance 
E) Overcome obstacles,and evaluate the effectiveness of the change 
A) Decide on the change to make 
B) Assess the need for change 
C) Introduce and manage the change 
D) Use benchmarking to compare performance 
E) Overcome obstacles,and evaluate the effectiveness of the change

Question 2

Planned new institutional arrangements made to gain a competitive advantage is change that is induced.

Accepted Answer

A) True 
 B)False

Question 3

__________ in an organization involves any changes in the way the organization is designed,planned,and controlled including how authority is allocated and how departments and activities are integrated and coordinated.

Accepted Answer

A) Agent change 
B) Technological change 
C) Induced change 
D) Imposed change 
E) Structural change 
A) Agent change 
B) Technological change 
C) Induced change 
D) Imposed change 
E) Structural change

Question 4

Resistance to change can be overcome by all of the following except:

Accepted Answer

A) Improving communication 
B) Empowering employees 
C) Increasing cynicism 
D) Emphasizing big-picture goals 
E) Inviting employees to participate 
A) Improving communication 
B) Empowering employees 
C) Increasing cynicism 
D) Emphasizing big-picture goals 
E) Inviting employees to participate

Question 5

The last step in the change process is to evaluate how successful the change effort has been in improving organizational performance.

Accepted Answer

A) True 
 B)False

Question 6

Generally speaking,the __________ an organization is,the __________ is the change process.

Accepted Answer

A) More complex; less routine 
B) less complex; less routine 
C) Less complex; more complex 
D) More complex; more complex 
E) Less complex; more obstructed 
A) More complex; less routine 
B) less complex; less routine 
C) Less complex; more complex 
D) More complex; more complex 
E) Less complex; more obstructed

Question 7

The steps in Lewin's model of change involve unfreezing the status quo,moving to the new state,and refreezing the new change to make it permanent.

Accepted Answer

A) True 
 B)False

Question 8

Padmina wanted to be sure that the changes she had recently overseen stayed in place.She created a bonus system to reward those who followed the new procedures.From the perspective of Lewin's model of change,this is an example of:

Accepted Answer

A) Unfreezing 
B) Moving 
C) Changing the status quo 
D) Refreezing 
E) Skunkworks 
A) Unfreezing 
B) Moving 
C) Changing the status quo 
D) Refreezing 
E) Skunkworks

Question 9

What is innovation? How can managers promote innovation?

Accepted Answer

Innovation is the implementation of crea

Question 10

Which of the "Four D's" of appreciative inquiry (AI)flows from the dreaming stage,allowing members to develop a common vision of what qualities the organization will have and how it will be structured?

Accepted Answer

A) Delegation 
B) Dreaming 
C) Design 
D) Delivery 
E) Doubt 
A) Delegation 
B) Dreaming 
C) Design 
D) Delivery 
E) Doubt

Question 11

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

Accepted Answer

A) True 
 B)False

Question 12

In terms of Lewin's model of change,making the change permanent occurs during the __________ stage.

Accepted Answer

A) unfreezing 
B) moving 
C) refreezing 
D) driving force 
E) restraining force 
A) unfreezing 
B) moving 
C) refreezing 
D) driving force 
E) restraining force

Question 13

Recent research has suggested that all of the following are essential elements for managing change in unionized environments in Canada,except:

Accepted Answer

A) Creating an effective system for resolving day-to-day grievances 
B) Creating a jointly administered education process 
C) Creating a jointly developed strategic vision for the organization 
D) Creating a nontraditional problem-solving method of negotiating collective agreements 
E) Creating a way to threaten power relationships 
A) Creating an effective system for resolving day-to-day grievances 
B) Creating a jointly administered education process 
C) Creating a jointly developed strategic vision for the organization 
D) Creating a nontraditional problem-solving method of negotiating collective agreements 
E) Creating a way to threaten power relationships

Question 14

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?

Accepted Answer

A) Decrease channels of communication 
B) Not set specific objectives 
C) Rotate people regularly 
D) Avoid overreliance on the management team 
E) Avoid excessive "fit" 
A) Decrease channels of communication 
B) Not set specific objectives 
C) Rotate people regularly 
D) Avoid overreliance on the management team 
E) Avoid excessive "fit"

Question 15

Identify and briefly describe the three steps in Lewin's model of change.Identify and briefly describe the two sets of forces that operate throughout this model.

Accepted Answer

Levin's model has three steps: (1)unfree

Question 16

Top-down change is implemented gradually.

Accepted Answer

A) True 
 B)False

Question 17

Step two in the process of change includes identifying obstacles and resistance to change.

Accepted Answer

A) True 
 B)False

Question 18

The first step in managing the organizational change process involves deciding on the change to make.

Accepted Answer

A) True 
 B)False

Question 19

Factors that direct the organization away from the status quo are termed __________ forces.

Accepted Answer

A) driving 
B) restraining 
C) refreezing 
D) industry 
E) permanent 
A) driving 
B) restraining 
C) refreezing 
D) industry 
E) permanent

Question 20

All of the following are examples of a social entrepreneur,except:

Accepted Answer

A) Someone who developed inexpensive,efficient public transportation. 
B) Someone who designed a website for sharing electronic fictional and non-fictional books for the school system to use free of charge. 
C) Someone who discovered more efficient ways to harvest grains in third world countries. 
D) Someone who designed an innovative solution to tracking lost pets. 
E) Someone who provides micro credit to poor rural people to start businesses. 
A) Someone who developed inexpensive,efficient public transportation. 
B) Someone who designed a website for sharing electronic fictional and non-fictional books for the school system to use free of charge. 
C) Someone who discovered more efficient ways to harvest grains in third world countries. 
D) Someone who designed an innovative solution to tracking lost pets. 
E) Someone who provides micro credit to poor rural people to start businesses.

What is the first step involved in the organizational change process?

Planned new institutional arrangements made to gain a competitive advantage is change that is induced.

__________ in an organization involves any changes in the way the organization is designed,planned,and controlled including how authority is allocated and how departments and activities are integrated and coordinated.

Resistance to change can be overcome by all of the following except:

The last step in the change process is to evaluate how successful the change effort has been in improving organizational performance.

Generally speaking,the an organization is,the is the change process.

The steps in Lewin's model of change involve unfreezing the status quo,moving to the new state,and refreezing the new change to make it permanent.

Padmina wanted to be sure that the changes she had recently overseen stayed in place.She created a bonus system to reward those who followed the new procedures.From the perspective of Lewin's model of change,this is an example of:

What is innovation? How can managers promote innovation?

Which of the "Four D's" of appreciative inquiry (AI)flows from the dreaming stage,allowing members to develop a common vision of what qualities the organization will have and how it will be structured?

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

In terms of Lewin's model of change,making the change permanent occurs during the __________ stage.

Recent research has suggested that all of the following are essential elements for managing change in unionized environments in Canada,except:

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?

Identify and briefly describe the three steps in Lewin's model of change.Identify and briefly describe the two sets of forces that operate throughout this model.

Top-down change is implemented gradually.

Step two in the process of change includes identifying obstacles and resistance to change.

The first step in managing the organizational change process involves deciding on the change to make.

Factors that direct the organization away from the status quo are termed __________ forces.

All of the following are examples of a social entrepreneur,except:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Filters

Exam 12: Managing Change

What is the first step involved in the organizational change process?

Planned new institutional arrangements made to gain a competitive advantage is change that is induced.

__________ in an organization involves any changes in the way the organization is designed,planned,and controlled including how authority is allocated and how departments and activities are integrated and coordinated.

Resistance to change can be overcome by all of the following except:

The last step in the change process is to evaluate how successful the change effort has been in improving organizational performance.

Generally speaking,the __________ an organization is,the __________ is the change process.

The steps in Lewin's model of change involve unfreezing the status quo,moving to the new state,and refreezing the new change to make it permanent.

Padmina wanted to be sure that the changes she had recently overseen stayed in place.She created a bonus system to reward those who followed the new procedures.From the perspective of Lewin's model of change,this is an example of:

What is innovation? How can managers promote innovation?

Which of the "Four D's" of appreciative inquiry (AI)flows from the dreaming stage,allowing members to develop a common vision of what qualities the organization will have and how it will be structured?

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

In terms of Lewin's model of change,making the change permanent occurs during the __________ stage.

Recent research has suggested that all of the following are essential elements for managing change in unionized environments in Canada,except:

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?

Identify and briefly describe the three steps in Lewin's model of change.Identify and briefly describe the two sets of forces that operate throughout this model.

Top-down change is implemented gradually.

Step two in the process of change includes identifying obstacles and resistance to change.

The first step in managing the organizational change process involves deciding on the change to make.

Factors that direct the organization away from the status quo are termed __________ forces.

All of the following are examples of a social entrepreneur,except:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Filters

Generally speaking,the an organization is,the is the change process.