Question 1

An inert culture is represented by which of the following?

Accepted Answer

A) Encourages positive attitudes 
B) Encourages positive behaviours 
C) Fosters creativity 
D) Fosters innovation 
E) Encourages resistance to change 
A) Encourages positive attitudes 
B) Encourages positive behaviours 
C) Fosters creativity 
D) Fosters innovation 
E) Encourages resistance to change

Question 2

Describe the unique approach to change management known as appreciative inquiry (AI).

Accepted Answer

Using appreciative inquiry (AI),managers

Question 3

An inert culture fosters creativity and innovation.

Accepted Answer

A) True 
 B)False

Question 4

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos."

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT true for managers deciding on the second step in the change process?

Accepted Answer

A) They must decide on what the ideal future state of the organization would be 
B) They must assess the need for change 
C) They must decide if the structure should be changed 
D) They must engage in planning how they can best create the ideal future state 
E) They must identify sources of resistance to change 
A) They must decide on what the ideal future state of the organization would be 
B) They must assess the need for change 
C) They must decide if the structure should be changed 
D) They must engage in planning how they can best create the ideal future state 
E) They must identify sources of resistance to change

Question 6

Organizations with strong cultures have difficulty adapting to change.

Accepted Answer

A) True 
 B)False

Question 7

When the Trudeau government illegalized marijuana in October 2018,organizations were forced to accept the change and implement strategies to protect the public from its abuse.This exemplifies which type of organizational change?

Accepted Answer

A) Agent change 
B) Technological change 
C) Induced change 
D) Imposed change 
E) Structural change 
A) Agent change 
B) Technological change 
C) Induced change 
D) Imposed change 
E) Structural change

Question 8

Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:

Accepted Answer

A) Unfreeze 
B) Move 
C) Maintain the status quo 
D) Refreeze 
E) Construct a process-engineering group 
A) Unfreeze 
B) Move 
C) Maintain the status quo 
D) Refreeze 
E) Construct a process-engineering group

Question 9

Forces that prevent movement away from the status quo are termed restraining forces.

Accepted Answer

A) True 
 B)False

Question 10

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos"; that is,not perfectly aligned with their environments.

Accepted Answer

A) True 
 B)False

Question 11

Managers can use all of the following to measure the success of the change,except:

Accepted Answer

A) benchmarking 
B) changes in market share 
C) changes in profits 
D) changes in competition 
E) changes in the ability of managers to meet their goals 
A) benchmarking 
B) changes in market share 
C) changes in profits 
D) changes in competition 
E) changes in the ability of managers to meet their goals

Question 12

A performance gap is not a good indicator of the need for change.

Accepted Answer

A) True 
 B)False

Question 13

Induced organizational change refers to planned changes within the organization in terms of strategy,technology,human resources,and organizational structure.

Accepted Answer

A) True 
 B)False

Question 14

The first step in managing the organizational change process involves assessing the need for change.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are included in appreciative inquiry (AI),except:

Accepted Answer

A) Discovery 
B) Dreaming 
C) Design 
D) Doubt 
E) Destiny 
A) Discovery 
B) Dreaming 
C) Design 
D) Doubt 
E) Destiny

Question 16

In an inert culture,employees are content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements.

Accepted Answer

A) True 
 B)False

Question 17

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?

Accepted Answer

A) Unfreezing 
B) Moving 
C) Refreezing 
D) Dreaming 
E) Destiny 
A) Unfreezing 
B) Moving 
C) Refreezing 
D) Dreaming 
E) Destiny

Question 18

Building on Lewin's three-step model,John Kotter,a professor at Harvard University,created a more detailed eight-step plan for implementing change.

Accepted Answer

A) True 
 B)False

Question 19

Appreciative inquiry builds a vision of the future of the organization on its current strengths and core competencies.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the first step in the organizational change process?

Accepted Answer

A) They must decide on what the ideal future state of the organization would be 
B) They must assess the need for change 
C) They must decide if the structure should be changed 
D) They must engage in planning how they can best create the ideal future state 
E) They must identify sources of resistance to change 
A) They must decide on what the ideal future state of the organization would be 
B) They must assess the need for change 
C) They must decide if the structure should be changed 
D) They must engage in planning how they can best create the ideal future state 
E) They must identify sources of resistance to change

An inert culture is represented by which of the following?

Describe the unique approach to change management known as appreciative inquiry (AI).

An inert culture fosters creativity and innovation.

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos."

Which of the following is NOT true for managers deciding on the second step in the change process?

Organizations with strong cultures have difficulty adapting to change.

When the Trudeau government illegalized marijuana in October 2018,organizations were forced to accept the change and implement strategies to protect the public from its abuse.This exemplifies which type of organizational change?

Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:

Forces that prevent movement away from the status quo are termed restraining forces.

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos"; that is,not perfectly aligned with their environments.

Managers can use all of the following to measure the success of the change,except:

A performance gap is not a good indicator of the need for change.

Induced organizational change refers to planned changes within the organization in terms of strategy,technology,human resources,and organizational structure.

The first step in managing the organizational change process involves assessing the need for change.

All of the following are included in appreciative inquiry (AI),except:

In an inert culture,employees are content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements.

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?

Building on Lewin's three-step model,John Kotter,a professor at Harvard University,created a more detailed eight-step plan for implementing change.

Appreciative inquiry builds a vision of the future of the organization on its current strengths and core competencies.

Which of the following is the first step in the organizational change process?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Filters

Exam 12: Managing Change

An inert culture is represented by which of the following?

Describe the unique approach to change management known as appreciative inquiry (AI).

An inert culture fosters creativity and innovation.

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos."

Which of the following is NOT true for managers deciding on the second step in the change process?

Organizations with strong cultures have difficulty adapting to change.

When the Trudeau government illegalized marijuana in October 2018,organizations were forced to accept the change and implement strategies to protect the public from its abuse.This exemplifies which type of organizational change?

Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:

Forces that prevent movement away from the status quo are termed restraining forces.

Complexity theory suggests that organizations respond best to fundamental change if they are poised on the "edge of chaos"; that is,not perfectly aligned with their environments.

Managers can use all of the following to measure the success of the change,except:

A performance gap is not a good indicator of the need for change.

Induced organizational change refers to planned changes within the organization in terms of strategy,technology,human resources,and organizational structure.

The first step in managing the organizational change process involves assessing the need for change.

All of the following are included in appreciative inquiry (AI),except:

In an inert culture,employees are content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements.

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?

Building on Lewin's three-step model,John Kotter,a professor at Harvard University,created a more detailed eight-step plan for implementing change.

Appreciative inquiry builds a vision of the future of the organization on its current strengths and core competencies.

Which of the following is the first step in the organizational change process?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Filters