Exam 18: Psychology at Work in the Global Economy

Telemarketers use the _____ technique because they know you are likely to say yes to a large item at the end of a call if you have said yes to a small request at the beginning of the call.

Paralanguage is a form of nonverbal communication which includes _____.

Brenda and Amelia are having a conversation, and Brenda becomes uncomfortable when Amelia stands too close to her.She tries to subtly back away, but Amelia mirrors her movements and closes the space between them.Brenda and Amelia have different understandings of _________.

Pretending that a conflict does not exist is _____.

The use of a seductive woman to sell cars is based on _____, which says the buyer will pair the positive emotional response to the woman with the car being promoted in the advertisement.

Of the eight important elements of communication noted in your text, which of the following is not one of the list?

You decide that it would be best to ask your teacher for an extension on your research project in private in his campus office, on a day when he seems to be in an exceptionally good mood.This is an example of the use of _____ in communication.

The "win-win" approach to conflict resolution is most often associated with _____.

Telling someone you love them while you behave in ways that are inconsiderate and unloving is an example of _____.

Email and cell phones have contributed to the _____ barrier to communication.

Which of the following is not an element of nonverbal communication?

The door-in-the-face technique involves _____.

The _____ route to persuasion uses logic and careful analysis of arguments to convince a highly involved, motivated, and attentive audience.

As you're walking through a grocery store, a nice man at a table says, "can I have just a moment to show you this new product?" If you agree to this request it is more likely that he will be able to sell you his product.This is based on the ________ technique.

Janie is smiling while she tells Tom how much he hurt her feelings.Janie is BEST described as ________________.

In order to increase your positive attitude toward a given product, a market would attempt to enhance familiarity via which process?

Of the following list which would not be considered an environmental channel of communication?

Downward communication is used to influence ________.

In a small family business, father and son argue constantly because the son is always forgetting to turn off the light when he leaves a room.This is an example of conflict due to _____.

Proxemics refers to _____.