Question 1

Accommodation is a good approach to conflict resolution in which of the following examples?

Accepted Answer

A) A safety officer shares concerns about the potential for fire in trashcans next to smoking areas; the staff considers this concern to be overrated. 
B) Accounting says there are insufficient funds for a project if it is delayed; city inspectors say they cannot get to the site in the next month, which will delay the project. 
C) Several departments are fighting over what color their company's logo should be. 
D) A number of employees want their company to honor a non-Christian religious holiday, or to stop honoring Christmas and Easter. 
A) A safety officer shares concerns about the potential for fire in trashcans next to smoking areas; the staff considers this concern to be overrated. 
B) Accounting says there are insufficient funds for a project if it is delayed; city inspectors say they cannot get to the site in the next month, which will delay the project. 
C) Several departments are fighting over what color their company's logo should be. 
D) A number of employees want their company to honor a non-Christian religious holiday, or to stop honoring Christmas and Easter.

Question 2

Which of the following is NOT a component of persuasion?

Accepted Answer

A) When 
B) Who 
C) What 
D) How 
A) When 
B) Who 
C) What 
D) How

Question 3

When conflict brings important problems to the surface or awareness, providing opportunities to solve them, this is called ________ conflict.

Accepted Answer

A) functional 
B) preliminary 
C) prospective 
D) positive 
A) functional 
B) preliminary 
C) prospective 
D) positive

Question 4

_____ is a type of conflict that makes workers feel that they must choose among their morals, self-respect, safety, and their job.

Accepted Answer

A) Discrimination or harassment 
B) Role violations 
C) Intrapersonal factors 
D) Goal differences 
A) Discrimination or harassment 
B) Role violations 
C) Intrapersonal factors 
D) Goal differences

Question 5

When a single mother of 3 children is trying to balance being a full-time worker, a responsible parent, and still take classes to complete her college degree, this is an example of

Accepted Answer

A) limited resources. 
B) dysfunctional conflict. 
C) authoritative command. 
D) role conflict. 
A) limited resources. 
B) dysfunctional conflict. 
C) authoritative command. 
D) role conflict.

Question 6

Emotional conflicts are _____; substantive conflicts are _____.

Accepted Answer

A) primary; secondary 
B) task-focused; individual-focused 
C) personal; impersonal 
D) approach-avoidant; approach-approach or avoidant-avoidant 
A) primary; secondary 
B) task-focused; individual-focused 
C) personal; impersonal 
D) approach-avoidant; approach-approach or avoidant-avoidant

Question 7

The space that is reserved for friends and acquaintances and ordinary conversations is called ________ distance.

Accepted Answer

A) social 
B) intimate 
C) public 
D) personal 
A) social 
B) intimate 
C) public 
D) personal

Question 8

Which of the following is not an example of a semantic barrier to communication?

Accepted Answer

A) "Would it be sanctioned by the maestro of the classroom for this deliberative mortal to excurse and navigate himself to the gentleman's refuge?" 
B) "I disagree with your use of the word 'aesthetics' in this situation." 
C) "You jerk-face!" 
D) "DOS" and "email" 
A) "Would it be sanctioned by the maestro of the classroom for this deliberative mortal to excurse and navigate himself to the gentleman's refuge?" 
B) "I disagree with your use of the word 'aesthetics' in this situation." 
C) "You jerk-face!" 
D) "DOS" and "email"

Question 9

Some employees in the Lets Get It Done corporation like meetings to be very focused, attending to the needs of the business, and then finished.Others appreciate when the meetings are more casual, friendly, and take a bit longer.This reflects the impact of

Accepted Answer

A) limited resources. 
B) role conflict. 
C) personality styles. 
D) goal differences. 
A) limited resources. 
B) role conflict. 
C) personality styles. 
D) goal differences.

Question 10

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window.This is an example of the _____ barrier to communication.

Accepted Answer

A) attention deficit 
B) communication overload 
C) competing priorities 
D) physical distraction 
A) attention deficit 
B) communication overload 
C) competing priorities 
D) physical distraction

Question 11

Active listening includes all but which of the following?

Accepted Answer

A) Planning what you are going to say in response as you listen 
B) Listening for underlying meanings 
C) Attending to both nonverbal and verbal messages 
D) Asking direct questions about the message 
A) Planning what you are going to say in response as you listen 
B) Listening for underlying meanings 
C) Attending to both nonverbal and verbal messages 
D) Asking direct questions about the message

Question 12

Veronica is very opposed to the fact that it is legal to terminate a pregnancy in the United States and wants to convince people who are pro-choice to change their minds on this hot-button topic.Based on persuasion research, which of the following appeals is MOST likely to increase her sales?

Accepted Answer

A) Logical 
B) Reasonable 
C) Emotional 
D) One-sided 
A) Logical 
B) Reasonable 
C) Emotional 
D) One-sided

Question 13

After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

Accepted Answer

A) paralanguage 
B) intrinsic value 
C) extrinsic value 
D) sophistication 
A) paralanguage 
B) intrinsic value 
C) extrinsic value 
D) sophistication

Question 14

According to your text, _____ the lateral flow of information via different channels is the backbone of any successful business.

Accepted Answer

A) formal 
B) lateral 
C) downward 
D) upward 
A) formal 
B) lateral 
C) downward 
D) upward

Question 15

Two-sided arguments _____.

Accepted Answer

A) give the appearance of bias 
B) are designed to show inherent flaws in the "other" side 
C) typically undermine attempts at persuasion 
D) are a part of the paralanguage of persuasion 
A) give the appearance of bias 
B) are designed to show inherent flaws in the "other" side 
C) typically undermine attempts at persuasion 
D) are a part of the paralanguage of persuasion

Question 16

When Eriq is talking to his wife, he is thinking more about what he wants to say rather than really understanding what she is communicating to him.Eriq is failing to remember which important component of communication?

Accepted Answer

A) knowing your audience 
B) providing feedback 
C) active listening 
D) audience analysis 
A) knowing your audience 
B) providing feedback 
C) active listening 
D) audience analysis

Question 17

Selecting a particular time of day when you will ask your boss for a raise means that you are consider the context element of

Accepted Answer

A) the physical setting. 
B) the psychological climate. 
C) sociocultural factors. 
D) relationship issues. 
A) the physical setting. 
B) the psychological climate. 
C) sociocultural factors. 
D) relationship issues.

Question 18

Feedback is most effective when ______.

Accepted Answer

A) it addresses general traits of an individual that are frequently present 
B) it is constructive and helps the individual build on his or her strengths 
C) it is given in public in order to prevent an overreaction 
D) it is held back unless absolutely necessary. 
A) it addresses general traits of an individual that are frequently present 
B) it is constructive and helps the individual build on his or her strengths 
C) it is given in public in order to prevent an overreaction 
D) it is held back unless absolutely necessary.

Question 19

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

Accepted Answer

A) value differences 
B) personality styles 
C) substantive emotions 
D) goal differences 
A) value differences 
B) personality styles 
C) substantive emotions 
D) goal differences

Question 20

The independent process of sending, receiving, and understanding messages is the definition of _____.

Accepted Answer

A) persuasion 
B) communication 
C) encoding 
D) decoding 
A) persuasion 
B) communication 
C) encoding 
D) decoding

Accommodation is a good approach to conflict resolution in which of the following examples?

Which of the following is NOT a component of persuasion?

When conflict brings important problems to the surface or awareness, providing opportunities to solve them, this is called ________ conflict.

_____ is a type of conflict that makes workers feel that they must choose among their morals, self-respect, safety, and their job.

When a single mother of 3 children is trying to balance being a full-time worker, a responsible parent, and still take classes to complete her college degree, this is an example of

Emotional conflicts are _; substantive conflicts are _.

The space that is reserved for friends and acquaintances and ordinary conversations is called ________ distance.

Which of the following is not an example of a semantic barrier to communication?

Some employees in the Lets Get It Done corporation like meetings to be very focused, attending to the needs of the business, and then finished.Others appreciate when the meetings are more casual, friendly, and take a bit longer.This reflects the impact of

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window.This is an example of the _____ barrier to communication.

Active listening includes all but which of the following?

Veronica is very opposed to the fact that it is legal to terminate a pregnancy in the United States and wants to convince people who are pro-choice to change their minds on this hot-button topic.Based on persuasion research, which of the following appeals is MOST likely to increase her sales?

After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

According to your text, _____ the lateral flow of information via different channels is the backbone of any successful business.

Two-sided arguments _____.

When Eriq is talking to his wife, he is thinking more about what he wants to say rather than really understanding what she is communicating to him.Eriq is failing to remember which important component of communication?

Selecting a particular time of day when you will ask your boss for a raise means that you are consider the context element of

Feedback is most effective when ______.

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

The independent process of sending, receiving, and understanding messages is the definition of _____.

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

States of Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

Motivation and Emotion

Personality

Psychological Disorders

Therapy

Social Psychology

Industrialorganizational Psychology

Filters

Exam 18: Psychology at Work in the Global Economy

Accommodation is a good approach to conflict resolution in which of the following examples?

Which of the following is NOT a component of persuasion?

When conflict brings important problems to the surface or awareness, providing opportunities to solve them, this is called ________ conflict.

_____ is a type of conflict that makes workers feel that they must choose among their morals, self-respect, safety, and their job.

When a single mother of 3 children is trying to balance being a full-time worker, a responsible parent, and still take classes to complete her college degree, this is an example of

Emotional conflicts are _____; substantive conflicts are _____.

The space that is reserved for friends and acquaintances and ordinary conversations is called ________ distance.

Which of the following is not an example of a semantic barrier to communication?

Some employees in the Lets Get It Done corporation like meetings to be very focused, attending to the needs of the business, and then finished.Others appreciate when the meetings are more casual, friendly, and take a bit longer.This reflects the impact of

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window.This is an example of the _____ barrier to communication.

Active listening includes all but which of the following?

Veronica is very opposed to the fact that it is legal to terminate a pregnancy in the United States and wants to convince people who are pro-choice to change their minds on this hot-button topic.Based on persuasion research, which of the following appeals is MOST likely to increase her sales?

After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

According to your text, _____ the lateral flow of information via different channels is the backbone of any successful business.

Two-sided arguments _____.

When Eriq is talking to his wife, he is thinking more about what he wants to say rather than really understanding what she is communicating to him.Eriq is failing to remember which important component of communication?

Selecting a particular time of day when you will ask your boss for a raise means that you are consider the context element of

Feedback is most effective when ______.

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

The independent process of sending, receiving, and understanding messages is the definition of _____.

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

States of Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

Motivation and Emotion

Personality

Psychological Disorders

Therapy

Social Psychology

Industrialorganizational Psychology

Filters

Emotional conflicts are _; substantive conflicts are _.