Question 1

The best example of the use of audience analysis to improve communication is when

Accepted Answer

A) Anya makes sure she is well-rested before she asks her boss for a raise. 
B) Leticia waits till her mother gets off the phone before asking her for a ride to the skating rink. 
C) Jensen uses his cell phone to make several calls while he rides the trolley. 
D) Matthew screams at his mother that he wants some apple juice while she is on the telephone. 
A) Anya makes sure she is well-rested before she asks her boss for a raise. 
B) Leticia waits till her mother gets off the phone before asking her for a ride to the skating rink. 
C) Jensen uses his cell phone to make several calls while he rides the trolley. 
D) Matthew screams at his mother that he wants some apple juice while she is on the telephone.

Question 2

The perceptual set can be a barrier to communication for all but which of the following reasons?

Accepted Answer

A) It often occurs automatically and unconsciously. 
B) Because it is largely unconscious, it cannot be overcome. 
C) It can be based on prejudice. 
D) It is a readiness to perceive, based on expectations. 
A) It often occurs automatically and unconsciously. 
B) Because it is largely unconscious, it cannot be overcome. 
C) It can be based on prejudice. 
D) It is a readiness to perceive, based on expectations.

Question 3

Which of the following North American dimensions of personal space is CORRECTLY matched with its appropriate distance?

Accepted Answer

A) Personal distance -18 inches to 2 feet 
B) Intimate distance -touching to 18 inches 
C) Public distance -3 feet and beyond 
D) Social distance -2 feet to 3 feet 
A) Personal distance -18 inches to 2 feet 
B) Intimate distance -touching to 18 inches 
C) Public distance -3 feet and beyond 
D) Social distance -2 feet to 3 feet

Question 4

Who is responsible for communication feedback?

Accepted Answer

A) The listener 
B) The speaker 
C) Neither the speaker nor the listener, because feedback interrupts the flow of communication 
D) Both the speaker and the listener 
A) The listener 
B) The speaker 
C) Neither the speaker nor the listener, because feedback interrupts the flow of communication 
D) Both the speaker and the listener

Question 5

The foot-in-the-door strategy works because it is associated with _____; whereas the door-in-the-face strategy works because it is associated with _____.

Accepted Answer

A) a response set; habit 
B) habit; a response set 
C) a shift in self-perception; the rule of reciprocal concessions 
D) the rule of reciprocal concessions; a shift in self-perception 
A) a response set; habit 
B) habit; a response set 
C) a shift in self-perception; the rule of reciprocal concessions 
D) the rule of reciprocal concessions; a shift in self-perception

Question 6

Alfredo has wanted a new car for many months.He recently bought one because the salesperson showed him several consumer articles with independently high rankings of the car, and offered logical arguments for why this was an especially good value.This is an example of _____.

Accepted Answer

A) low-balling 
B) the central route to persuasion 
C) information overload 
D) repeated exposure 
A) low-balling 
B) the central route to persuasion 
C) information overload 
D) repeated exposure

Question 7

The _____ route to persuasion uses irrelevant or extraneous factors to convince an uninvolved, unmotivated, and inattentive audience.

Accepted Answer

A) circuitous 
B) extraneous 
C) central 
D) peripheral 
A) circuitous 
B) extraneous 
C) central 
D) peripheral

Question 8

Messages are communicated through all but which of the following?

Accepted Answer

A) sensory channels 
B) environmental channels 
C) voice, vision, touch, letters, email, phone calls, and other forms of transmission 
D) intuition 
A) sensory channels 
B) environmental channels 
C) voice, vision, touch, letters, email, phone calls, and other forms of transmission 
D) intuition

Question 9

_____ conflict involves disagreements that arise over feelings of anger, mistrust, dislike, fear, etc.

Accepted Answer

A) Personal style 
B) Irrational 
C) Substantive 
D) Impersonal 
A) Personal style 
B) Irrational 
C) Substantive 
D) Impersonal

Question 10

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

Accepted Answer

A) through means other than words 
B) silently 
C) through multiple channels 
D) with the body, not the voice 
A) through means other than words 
B) silently 
C) through multiple channels 
D) with the body, not the voice

Question 11

Which of these are important components of credibility in persuasion?

Accepted Answer

A) Trustworthiness and attractive 
B) Attractiveness and expertise 
C) Expertise and trustworthiness 
D) Trustworthiness, expertise, and attractiveness 
A) Trustworthiness and attractive 
B) Attractiveness and expertise 
C) Expertise and trustworthiness 
D) Trustworthiness, expertise, and attractiveness

Question 12

With regard to communication, noise refers to _____.

Accepted Answer

A) intentional and unintentional stimuli that "block" messages from being received 
B) the sound of the speaker's voice 
C) misunderstandings related to mixed messages 
D) informal communication channels 
A) intentional and unintentional stimuli that "block" messages from being received 
B) the sound of the speaker's voice 
C) misunderstandings related to mixed messages 
D) informal communication channels

Question 13

One reason for diversity training in organizations today is to _____.

Accepted Answer

A) decrease cultural clashes 
B) eliminate functional conflicts 
C) increase dysfunctional conflicts 
D) provide legal protections against discrimination claims 
A) decrease cultural clashes 
B) eliminate functional conflicts 
C) increase dysfunctional conflicts 
D) provide legal protections against discrimination claims

Question 14

The use of gestures and body language is a form of nonverbal communication called ________.

Accepted Answer

A) paralanguage 
B) proxemics 
C) somatic signaling 
D) kinesics 
A) paralanguage 
B) proxemics 
C) somatic signaling 
D) kinesics

Question 15

The authoritative command approach ______.

Accepted Answer

A) avoids having any party in a dispute feeling ignored. 
B) may lead to higher-level conflicts in the future 
C) are best when slow, ambiguous, but popular actions are necessary 
D) avoids bringing outside forces in to solve a seemingly unmanageable problem. 
A) avoids having any party in a dispute feeling ignored. 
B) may lead to higher-level conflicts in the future 
C) are best when slow, ambiguous, but popular actions are necessary 
D) avoids bringing outside forces in to solve a seemingly unmanageable problem.

Question 16

Which of the following is an example of an interpersonal conflict?

Accepted Answer

A) You have a bad toothache, but you're terrified of the dentist. 
B) "Should I go to the movies or to my favorite restaurant this evening? 
C) Nick wants to go to Bed, Bath, and Beyond to shop for curtains for their new house, but Caitlyn just wants to go to the bar and relax with a few drinks after decorating all day. 
D) Maureen can't decide if she should spend some of her savings on a vacation that she needs, or keep saving to buy a better car. 
A) You have a bad toothache, but you're terrified of the dentist. 
B) "Should I go to the movies or to my favorite restaurant this evening? 
C) Nick wants to go to Bed, Bath, and Beyond to shop for curtains for their new house, but Caitlyn just wants to go to the bar and relax with a few drinks after decorating all day. 
D) Maureen can't decide if she should spend some of her savings on a vacation that she needs, or keep saving to buy a better car.

Question 17

When Dr.Ernesto sends his supervisor an update about where the current project is, what the anticipated outcomes will be, and whether or not it can be completed at or under budget, information is flowing in a(n)________ direction between channels.

Accepted Answer

The answer of When Dr.Ernesto sends his supervisor an update...

Question 18

_____ occurs when someone gets your commitment to an attractive proposal, and only then reveals hidden costs that make the proposal less attractive.

Accepted Answer

A) The bait-and-switch strategy 
B) The foot-in-the-door strategy 
C) The Barnum effect 
D) The Lowball technique 
A) The bait-and-switch strategy 
B) The foot-in-the-door strategy 
C) The Barnum effect 
D) The Lowball technique

Question 19

_____ conflict occurs when individuals or groups believe they have opposing interests which become the source of damage to relationships.

Accepted Answer

A) Oppositional 
B) Negative 
C) Dysfunctional 
D) Work 
A) Oppositional 
B) Negative 
C) Dysfunctional 
D) Work

Question 20

Kristin frowns at her teacher during class and sits with her arms tightly crossed.What element of nonverbal communication is she using?

Accepted Answer

A) Paralanguage 
B) Proxemics 
C) Sensory channels 
D) Kinesics 
A) Paralanguage 
B) Proxemics 
C) Sensory channels 
D) Kinesics

The best example of the use of audience analysis to improve communication is when

The perceptual set can be a barrier to communication for all but which of the following reasons?

Which of the following North American dimensions of personal space is CORRECTLY matched with its appropriate distance?

Who is responsible for communication feedback?

The foot-in-the-door strategy works because it is associated with _; whereas the door-in-the-face strategy works because it is associated with _.

Alfredo has wanted a new car for many months.He recently bought one because the salesperson showed him several consumer articles with independently high rankings of the car, and offered logical arguments for why this was an especially good value.This is an example of _____.

The _____ route to persuasion uses irrelevant or extraneous factors to convince an uninvolved, unmotivated, and inattentive audience.

Messages are communicated through all but which of the following?

_____ conflict involves disagreements that arise over feelings of anger, mistrust, dislike, fear, etc.

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

Which of these are important components of credibility in persuasion?

With regard to communication, noise refers to _____.

One reason for diversity training in organizations today is to _____.

The use of gestures and body language is a form of nonverbal communication called ________.

The authoritative command approach ______.

Which of the following is an example of an interpersonal conflict?

When Dr.Ernesto sends his supervisor an update about where the current project is, what the anticipated outcomes will be, and whether or not it can be completed at or under budget, information is flowing in a(n)________ direction between channels.

_____ occurs when someone gets your commitment to an attractive proposal, and only then reveals hidden costs that make the proposal less attractive.

_____ conflict occurs when individuals or groups believe they have opposing interests which become the source of damage to relationships.

Kristin frowns at her teacher during class and sits with her arms tightly crossed.What element of nonverbal communication is she using?

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

States of Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

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Exam 18: Psychology at Work in the Global Economy

The best example of the use of audience analysis to improve communication is when

The perceptual set can be a barrier to communication for all but which of the following reasons?

Which of the following North American dimensions of personal space is CORRECTLY matched with its appropriate distance?

Who is responsible for communication feedback?

The foot-in-the-door strategy works because it is associated with _____; whereas the door-in-the-face strategy works because it is associated with _____.

Alfredo has wanted a new car for many months.He recently bought one because the salesperson showed him several consumer articles with independently high rankings of the car, and offered logical arguments for why this was an especially good value.This is an example of _____.

The _____ route to persuasion uses irrelevant or extraneous factors to convince an uninvolved, unmotivated, and inattentive audience.

Messages are communicated through all but which of the following?

_____ conflict involves disagreements that arise over feelings of anger, mistrust, dislike, fear, etc.

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

Which of these are important components of credibility in persuasion?

With regard to communication, noise refers to _____.

One reason for diversity training in organizations today is to _____.

The use of gestures and body language is a form of nonverbal communication called ________.

The authoritative command approach ______.

Which of the following is an example of an interpersonal conflict?

When Dr.Ernesto sends his supervisor an update about where the current project is, what the anticipated outcomes will be, and whether or not it can be completed at or under budget, information is flowing in a(n)________ direction between channels.

_____ occurs when someone gets your commitment to an attractive proposal, and only then reveals hidden costs that make the proposal less attractive.

_____ conflict occurs when individuals or groups believe they have opposing interests which become the source of damage to relationships.

Kristin frowns at her teacher during class and sits with her arms tightly crossed.What element of nonverbal communication is she using?

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

States of Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

Motivation and Emotion

Personality

Psychological Disorders

Therapy

Social Psychology

Industrialorganizational Psychology

Filters

The foot-in-the-door strategy works because it is associated with _; whereas the door-in-the-face strategy works because it is associated with _.