Question 1

In Taguchi terms, ideal quality refers to a reference point or target value for determining the quality level of a product or service.

Accepted Answer

A) True 
 B)False

Question 2

Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process.

Accepted Answer

A)  define 
B)  measure 
C)  analyze 
D)  improve 
E)  control 
A)  define 
B)  measure 
C)  analyze 
D)  improve 
E)  control

Question 3

The aspect of Six Sigma that has made it popular with CEOs is ________.

Accepted Answer

A)  its similarity to continuous improvement programs 
B)  its repackaging of quality tools and philosophies 
C)  its organization into different levels 
D)  the contingency perspective 
E)  its cost-reduction orientation 
A)  its similarity to continuous improvement programs 
B)  its repackaging of quality tools and philosophies 
C)  its organization into different levels 
D)  the contingency perspective 
E)  its cost-reduction orientation

Question 4

In lean-Six Sigma, the Japanese term "muda" is often used to describe ________.

Accepted Answer

A)  process waste 
B)  machine processing 
C)  product testing 
D)  decision making 
E)  simulation 
A)  process waste 
B)  machine processing 
C)  product testing 
D)  decision making 
E)  simulation

Question 5

DMAIC is very similar to Deming's PDCA cycle.

Accepted Answer

A) True 
 B)False

Question 6

Using gauge R&R to verify measurements is a major step in the DMAIC analyze phase.

Accepted Answer

A) True 
 B)False

Question 7

The basic seven (B7) tools of quality can be used to handle 90% of the quality problems that a firm typically encounters.

Accepted Answer

A) True 
 B)False

Question 8

The Six in Six Sigma refers to the ________.

Accepted Answer

A)  number of standard deviations from a specification limit to the mean of a highly capable process 
B)  number of means from a specification limit to the standard deviation of a highly capable process 
C)  number of variances from a specification limit to the mean of a highly capable process 
D)  number of means from a specification limit to the variances of a highly capable process 
E)  number of means from zero of a highly capable process 
A)  number of standard deviations from a specification limit to the mean of a highly capable process 
B)  number of means from a specification limit to the standard deviation of a highly capable process 
C)  number of variances from a specification limit to the mean of a highly capable process 
D)  number of means from a specification limit to the variances of a highly capable process 
E)  number of means from zero of a highly capable process

Question 9

The training cost of a single black belt is between $10,000 and $20,000 with expected returns in the hundreds of thousands of dollars.

Accepted Answer

A) True 
 B)False

Question 10

The creation of an XY matrix involves determining relationship weights and importance weights of inputs and output variables.

Accepted Answer

A) True 
 B)False

Question 11

Variables that are under the control of management are called ________.

Accepted Answer

A)  signal factors 
B)  noise factors 
C)  control factors 
D)  level factors 
E)  parameter factors 
A)  signal factors 
B)  noise factors 
C)  control factors 
D)  level factors 
E)  parameter factors

Question 12

The XY matrix identifies ________ from a project you have mapped.

Accepted Answer

A)  inputs and outputs 
B)  customers and suppliers 
C)  high and low quality processes 
D)  waste and gain 
E)  expenditures and savings 
A)  inputs and outputs 
B)  customers and suppliers 
C)  high and low quality processes 
D)  waste and gain 
E)  expenditures and savings

Question 13

Part of the responsibility of the master black belt is to perform a cost of poor quality analysis.

Accepted Answer

A) True 
 B)False

Question 14

The ________ is used to identify inputs (Xs) and outputs (Ys) from a project that has been mapped and is desired to be pursued.

Accepted Answer

A)  X,Y scatter plots 
B)  XY differentiation method 
C)  X,Y covariance analysis 
D)  XY matrix 
E)  XY nonlinearity analysis 
A)  X,Y scatter plots 
B)  XY differentiation method 
C)  X,Y covariance analysis 
D)  XY matrix 
E)  XY nonlinearity analysis

Question 15

The quality loss function focuses on the economic and societal penalties incurred as a result of purchasing a nonconforming product.

Accepted Answer

A) True 
 B)False

Question 16

The process of designing products so they are inherently defect-free and insensitive to random variation is known as ________.

Accepted Answer

A)  robust design 
B)  concept design 
C)  parameter design 
D)  tolerance design 
E)  finish design 
A)  robust design 
B)  concept design 
C)  parameter design 
D)  tolerance design 
E)  finish design

Question 17

Graphical data analysis, hypothesis tests, and process modeling and simulation are the tools used in the ________ phase of the DMAIC process.

Accepted Answer

A)  define 
B)  measure 
C)  analyze 
D)  improve 
E)  control 
A)  define 
B)  measure 
C)  analyze 
D)  improve 
E)  control

Question 18

Two important measures that are monitored in the process map are ________.

Accepted Answer

A)  payback period and ROI 
B)  risk and return 
C)  defects per unit (DPU) and defects per million opportunities (DPMO) 
D)  breakeven point and payback period 
E)  contribution margin and breakeven point 
A)  payback period and ROI 
B)  risk and return 
C)  defects per unit (DPU) and defects per million opportunities (DPMO) 
D)  breakeven point and payback period 
E)  contribution margin and breakeven point

Question 19

Control factors are those variables in a process that management can manipulate.

Accepted Answer

A) True 
 B)False

Question 20

The Taguchi constant for flooring materials is known to be $50/cm sq. and the tolerance is 25 plus or minus 0.6. What is the quality loss function for losses incurred as a result of deviation from the target?

Accepted Answer

A)  $1500 
B)  $83 
C)  $18 
D)  $125 
E)  $166 
A)  $1500 
B)  $83 
C)  $18 
D)  $125 
E)  $166

In Taguchi terms, ideal quality refers to a reference point or target value for determining the quality level of a product or service.

Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process.

The aspect of Six Sigma that has made it popular with CEOs is ________.

In lean-Six Sigma, the Japanese term "muda" is often used to describe ________.

DMAIC is very similar to Deming's PDCA cycle.

Using gauge R&R to verify measurements is a major step in the DMAIC analyze phase.

The basic seven (B7) tools of quality can be used to handle 90% of the quality problems that a firm typically encounters.

The Six in Six Sigma refers to the ________.

The training cost of a single black belt is between $10,000 and $20,000 with expected returns in the hundreds of thousands of dollars.

The creation of an XY matrix involves determining relationship weights and importance weights of inputs and output variables.

Variables that are under the control of management are called ________.

The XY matrix identifies ________ from a project you have mapped.

Part of the responsibility of the master black belt is to perform a cost of poor quality analysis.

The ________ is used to identify inputs (Xs) and outputs (Ys) from a project that has been mapped and is desired to be pursued.

The quality loss function focuses on the economic and societal penalties incurred as a result of purchasing a nonconforming product.

The process of designing products so they are inherently defect-free and insensitive to random variation is known as ________.

Graphical data analysis, hypothesis tests, and process modeling and simulation are the tools used in the ________ phase of the DMAIC process.

Two important measures that are monitored in the process map are ________.

Control factors are those variables in a process that management can manipulate.

The Taguchi constant for flooring materials is known to be $50/cm sq. and the tolerance is 25 plus or minus 0.6. What is the quality loss function for losses incurred as a result of deviation from the target?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 13: Six Sigma Management and Lean Tools

In Taguchi terms, ideal quality refers to a reference point or target value for determining the quality level of a product or service.

Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process.

The aspect of Six Sigma that has made it popular with CEOs is ________.

In lean-Six Sigma, the Japanese term "muda" is often used to describe ________.

DMAIC is very similar to Deming's PDCA cycle.

Using gauge R&R to verify measurements is a major step in the DMAIC analyze phase.

The basic seven (B7) tools of quality can be used to handle 90% of the quality problems that a firm typically encounters.

The Six in Six Sigma refers to the ________.

The training cost of a single black belt is between $10,000 and $20,000 with expected returns in the hundreds of thousands of dollars.

The creation of an XY matrix involves determining relationship weights and importance weights of inputs and output variables.

Variables that are under the control of management are called ________.

The XY matrix identifies ________ from a project you have mapped.

Part of the responsibility of the master black belt is to perform a cost of poor quality analysis.

The ________ is used to identify inputs (Xs) and outputs (Ys) from a project that has been mapped and is desired to be pursued.

The quality loss function focuses on the economic and societal penalties incurred as a result of purchasing a nonconforming product.

The process of designing products so they are inherently defect-free and insensitive to random variation is known as ________.

Graphical data analysis, hypothesis tests, and process modeling and simulation are the tools used in the ________ phase of the DMAIC process.

Two important measures that are monitored in the process map are ________.

Control factors are those variables in a process that management can manipulate.

The Taguchi constant for flooring materials is known to be $50/cm sq. and the tolerance is 25 plus or minus 0.6. What is the quality loss function for losses incurred as a result of deviation from the target?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters