Exam 14: Managing Quality Improvement Teams and Projects

The first step to develop an activity network diagram is to determine task times.

Force-field analysis is designed to identify and quantify all of the forces for or against organizational change.

________ is the extent to which a follower has the ability and willingness to accomplish a specific task.

In the context of quality teams, ________ is the need for mutual support and encouragement between line management and project managers as well as personal loyalty of project managers to their teams and organizations.

________ are teams organized around a common product, customer, or service.

________ is helping or aiding teams by maintaining a process orientation and focusing the group.

In the ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.

________ is the stage at which the team becomes mutually supportive, a steady state is achieved, and the team engages in successful projects.

Which of the following alternatives of conflict-resolution approach involves smoothing ruffled feelings while getting the team project back on track?

The project charter includes spaces for signatures to identify reporting relationships for planning purposes.

Differentiate between little s or big S self-directed work teams.

Organizational learning leads to change in organizational behavior in a way that reduces performance.

W. E. Deming provides a widely adopted typology of team roles.

Major challenges in the area of workforce development include the integration of human resources practices and the alignment of human resource management with strategic change processes.

The situational leadership model clarifies the interrelation between employee preparedness and effectiveness of leadership.

________ is the stage at which the team becomes a cohesive unit, and interdependence, trust, and cooperation develop.

Granting authority to employees guarantees that people will work well together and will necessarily achieve all the lofty goals that are espoused in empowerment.

The scope of a process improvement team is local or a single department.

The ________ lists the major tasks involved in a project and their precedence relationships.

Quality professionals are unanimous: in order to be successful in achieving teamwork and participation, strong leadership both at the company level and within the team is essential.