Question 1

The formula used to calculate the payback period for qualifying projects is ________.

Accepted Answer

A)  Ct = ∑ (Cd + Ci) 
B)  Ct = PP/Ba 
C)  PP = ∑ (Cd + Ci) 
D)  PP = Ct/Ba 
E)  Ba = Cd + Ci 
A)  Ct = ∑ (Cd + Ci) 
B)  Ct = PP/Ba 
C)  PP = ∑ (Cd + Ci) 
D)  PP = Ct/Ba 
E)  Ba = Cd + Ci

Question 2

In the ________ stage of the conflict resolution process, team members discuss and air the problems.

Accepted Answer

A)  collaboration 
B)  conceptualization and orientation 
C)  outcome 
D)  interaction 
E)  frustration 
A)  collaboration 
B)  conceptualization and orientation 
C)  outcome 
D)  interaction 
E)  frustration

Question 3

Which of the following is a reason why employees like teams?

Accepted Answer

A)  mutuality 
B)  recognition for personal achievement 
C)  belonging 
D)  creative autonomy 
E)  all of the above 
A)  mutuality 
B)  recognition for personal achievement 
C)  belonging 
D)  creative autonomy 
E)  all of the above

Question 4

Effective meeting management is an important skill for a facilitator of quality improvement teams.

Accepted Answer

A) True 
 B)False

Question 5

________ are high-powered teams assigned to work on a specific problem for a limited amount of time.

Accepted Answer

A)  Process improvement teams 
B)  Natural work groups 
C)  Tiger teams 
D)  Virtual teams 
E)  Cross-functional teams 
A)  Process improvement teams 
B)  Natural work groups 
C)  Tiger teams 
D)  Virtual teams 
E)  Cross-functional teams

Question 6

Of the preconditions necessary for empowerment, ________ means that employees should be given a definition of power that focuses on getting things done rather than exerting influence over people.

Accepted Answer

A)  adequate communication and information for decision making 
B)  participation in planning at all levels 
C)  clear authority and accountability 
D)  responsibility with authority 
E)  flattening hierarchies 
A)  adequate communication and information for decision making 
B)  participation in planning at all levels 
C)  clear authority and accountability 
D)  responsibility with authority 
E)  flattening hierarchies

Question 7

________ are simple tools to help teams identify objectives, participants, and expected benefits from projects.

Accepted Answer

A)  Force fields 
B)  Parking lots 
C)  Project charters 
D)  Arrow Gantt charts 
E)  Sticky dots 
A)  Force fields 
B)  Parking lots 
C)  Project charters 
D)  Arrow Gantt charts 
E)  Sticky dots

Question 8

Knowledge work is effective when workers are given a certain amount of autonomy and decision-making authority. Companies such as 3M encourage their employees to become more ________ in their approach to work.

Accepted Answer

A)  entrepreneurial 
B)  conspiratorial 
C)  corporeal 
D)  surreal 
E)  competitive 
A)  entrepreneurial 
B)  conspiratorial 
C)  corporeal 
D)  surreal 
E)  competitive

Question 9

Empowerment means giving power to team members who perhaps had little control over their jobs.

Accepted Answer

A) True 
 B)False

Question 10

With fewer layers of management, companies tend to rely more on teams.

Accepted Answer

A) True 
 B)False

Question 11

A team is defined as a finite number of individuals who are united in a common purpose.

Accepted Answer

A) True 
 B)False

Question 12

________ enlist people from a variety of functional groups within the firm.

Accepted Answer

A)  Process improvement teams 
B)  Cross-functional teams 
C)  Self-directed work teams 
D)  Natural work groups 
E)  Virtual teams 
A)  Process improvement teams 
B)  Cross-functional teams 
C)  Self-directed work teams 
D)  Natural work groups 
E)  Virtual teams

Question 13

________ means giving power to team members who perhaps had little control over their jobs.

Accepted Answer

A)  Needs analysis 
B)  Implicit promise 
C)  Empowerment 
D)  Trust 
E)  Quality improvement 
A)  Needs analysis 
B)  Implicit promise 
C)  Empowerment 
D)  Trust 
E)  Quality improvement

Question 14

Coordination is one of the components of constructive conflict resolution.

Accepted Answer

A) True 
 B)False

Question 15

In an activity network diagram, the ________ indicates which tasks depend on the completion of other tasks in the process.

Accepted Answer

A)  critical path 
B)  slack time 
C)  task variance 
D)  project standard deviation 
E)  precedence relationship 
A)  critical path 
B)  slack time 
C)  task variance 
D)  project standard deviation 
E)  precedence relationship

Question 16

Which of the following is not a component of a constructive conflict resolution system designed to reduce or eliminate conflict in organizations?

Accepted Answer

A)  goal structure 
B)  coordination 
C)  contact and communication 
D)  confrontation 
E)  reward systems 
A)  goal structure 
B)  coordination 
C)  contact and communication 
D)  confrontation 
E)  reward systems

Question 17

Only cost-benefits analysis (CBA) involves identifying direct and indirect project costs and expected returns for projects.

Accepted Answer

A) True 
 B)False

Question 18

Of the preconditions necessary for empowerment, ________ means employees should be involved in planning related to their jobs.

Accepted Answer

A)  clear authority and accountability 
B)  participation in planning at all levels 
C)  organizational learning 
D)  responsibility with authority 
E)  adequate communication and information for decision making 
A)  clear authority and accountability 
B)  participation in planning at all levels 
C)  organizational learning 
D)  responsibility with authority 
E)  adequate communication and information for decision making

Question 19

List and briefly describe the different stages of team development.

Accepted Answer

The stages of team development include t

Question 20

The formula to calculate the expected time or the weighted average of the tasks, using the three time estimates for each task, is ________.

Accepted Answer

A)  $ (a+4 m+b) $ 
B)  $ (a-4 m-b) / 6 $ 
C)  $ (a-4 m-b) $ 
D)  $ 6(a+4 m+b) $ 
E)  $ (a+4 m+b) / 6 $ 
A)  $ (a+4 m+b) $ 
B)  $ (a-4 m-b) / 6 $ 
C)  $ (a-4 m-b) $ 
D)  $ 6(a+4 m+b) $ 
E)  $ (a+4 m+b) / 6 $

The formula used to calculate the payback period for qualifying projects is ________.

In the ________ stage of the conflict resolution process, team members discuss and air the problems.

Which of the following is a reason why employees like teams?

Effective meeting management is an important skill for a facilitator of quality improvement teams.

________ are high-powered teams assigned to work on a specific problem for a limited amount of time.

Of the preconditions necessary for empowerment, ________ means that employees should be given a definition of power that focuses on getting things done rather than exerting influence over people.

________ are simple tools to help teams identify objectives, participants, and expected benefits from projects.

Knowledge work is effective when workers are given a certain amount of autonomy and decision-making authority. Companies such as 3M encourage their employees to become more ________ in their approach to work.

Empowerment means giving power to team members who perhaps had little control over their jobs.

With fewer layers of management, companies tend to rely more on teams.

A team is defined as a finite number of individuals who are united in a common purpose.

________ enlist people from a variety of functional groups within the firm.

________ means giving power to team members who perhaps had little control over their jobs.

Coordination is one of the components of constructive conflict resolution.

In an activity network diagram, the ________ indicates which tasks depend on the completion of other tasks in the process.

Which of the following is not a component of a constructive conflict resolution system designed to reduce or eliminate conflict in organizations?

Only cost-benefits analysis (CBA) involves identifying direct and indirect project costs and expected returns for projects.

Of the preconditions necessary for empowerment, ________ means employees should be involved in planning related to their jobs.

List and briefly describe the different stages of team development.

The formula to calculate the expected time or the weighted average of the tasks, using the three time estimates for each task, is ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters

Exam 14: Managing Quality Improvement Teams and Projects

The formula used to calculate the payback period for qualifying projects is ________.

In the ________ stage of the conflict resolution process, team members discuss and air the problems.

Which of the following is a reason why employees like teams?

Effective meeting management is an important skill for a facilitator of quality improvement teams.

________ are high-powered teams assigned to work on a specific problem for a limited amount of time.

Of the preconditions necessary for empowerment, ________ means that employees should be given a definition of power that focuses on getting things done rather than exerting influence over people.

________ are simple tools to help teams identify objectives, participants, and expected benefits from projects.

Knowledge work is effective when workers are given a certain amount of autonomy and decision-making authority. Companies such as 3M encourage their employees to become more ________ in their approach to work.

Empowerment means giving power to team members who perhaps had little control over their jobs.

With fewer layers of management, companies tend to rely more on teams.

A team is defined as a finite number of individuals who are united in a common purpose.

________ enlist people from a variety of functional groups within the firm.

________ means giving power to team members who perhaps had little control over their jobs.

Coordination is one of the components of constructive conflict resolution.

In an activity network diagram, the ________ indicates which tasks depend on the completion of other tasks in the process.

Which of the following is not a component of a constructive conflict resolution system designed to reduce or eliminate conflict in organizations?

Only cost-benefits analysis (CBA) involves identifying direct and indirect project costs and expected returns for projects.

Of the preconditions necessary for empowerment, ________ means employees should be involved in planning related to their jobs.

List and briefly describe the different stages of team development.

The formula to calculate the expected time or the weighted average of the tasks, using the three time estimates for each task, is ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters