Question 1

Business is transforming itself from a "command and control" environment to one of collaboration.

Accepted Answer

A) True 
 B)False

Question 2

An example of an act of omission in a dysfunctional team that could affect group effectiveness is forgetting to attend meetings.

Accepted Answer

A) True 
 B)False

Question 3

Readiness is a function of job maturity and psychological maturity.

Accepted Answer

A) True 
 B)False

Question 4

The scope of a Tiger team is organization-wide.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following key stages of team activity requires implementers and involves turning plans into routine procedures, methods, and working practices?

Accepted Answer

A)  identifying needs 
B)  finding ideas 
C)  formulating plans 
D)  making contacts 
E)  establishing the organization 
A)  identifying needs 
B)  finding ideas 
C)  formulating plans 
D)  making contacts 
E)  establishing the organization

Question 6

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

Accepted Answer

Expected time = (a + 4m + b)/6

Question 7

Which of the following is not a common ground rule for teams in projects?

Accepted Answer

A)  Test assumptions and inferences 
B)  Be specific and use examples 
C)  Focus on positions, not interests 
D)  Share all relevant information 
E)  Agree on what important words mean 
A)  Test assumptions and inferences 
B)  Be specific and use examples 
C)  Focus on positions, not interests 
D)  Share all relevant information 
E)  Agree on what important words mean

Question 8

________ is the stage at which the team members regret the ending of the project and the breaking up of the team.

Accepted Answer

A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming 
A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming

Question 9

Which of the following alternatives of the conflict-resolution approach involves letting things work themselves out without involving a leader?

Accepted Answer

A)  goal structure 
B)  defusion 
C)  coordination 
D)  confrontation 
E)  avoidance 
A)  goal structure 
B)  defusion 
C)  coordination 
D)  confrontation 
E)  avoidance

Question 10

The scope of a natural work group is customer- or region-centered.

Accepted Answer

A) True 
 B)False

Question 11

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

Accepted Answer

A)  recognition for personal achievement 
B)  creative autonomy 
C)  belonging 
D)  bounded power 
E)  mutuality 
A)  recognition for personal achievement 
B)  creative autonomy 
C)  belonging 
D)  bounded power 
E)  mutuality

Question 12

________ are identified as either little s or big S teams who have been chartered to work on projects identified by team members with little managerial oversight.

Accepted Answer

A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Self-directed work teams 
E)  Virtual teams 
A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Self-directed work teams 
E)  Virtual teams

Question 13

The Baldrige criteria encourage employee participation.

Accepted Answer

A) True 
 B)False

Question 14

List the steps to perform force-field analysis.

Accepted Answer

The following are the steps to perform f

Question 15

What are the responsibilities of leaders?

Accepted Answer

Leaders are responsible for setting team

Question 16

If a team is functional, individual participation enhances the group's effectiveness.

Accepted Answer

A) True 
 B)False

Question 17

In an activity network diagram, the path of activities with no slack is called the ________.

Accepted Answer

A)  activity-on-node 
B)  critical path 
C)  activity network 
D)  Work Breakdown Structure 
E)  early times path 
A)  activity-on-node 
B)  critical path 
C)  activity network 
D)  Work Breakdown Structure 
E)  early times path

Question 18

One of the ground rules for effective teams is to agree openly with every member of the group.

Accepted Answer

A) True 
 B)False

Question 19

Describe the steps used to develop an activity network diagram.

Accepted Answer

The following steps are used to develop

Question 20

________ is the stage at which the team is composed, and the objective for the team is set.

Accepted Answer

A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming 
A)  Mourning 
B)  Storming 
C)  Norming 
D)  Performing 
E)  Forming

Business is transforming itself from a "command and control" environment to one of collaboration.

An example of an act of omission in a dysfunctional team that could affect group effectiveness is forgetting to attend meetings.

Readiness is a function of job maturity and psychological maturity.

The scope of a Tiger team is organization-wide.

Which of the following key stages of team activity requires implementers and involves turning plans into routine procedures, methods, and working practices?

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

Which of the following is not a common ground rule for teams in projects?

________ is the stage at which the team members regret the ending of the project and the breaking up of the team.

Which of the following alternatives of the conflict-resolution approach involves letting things work themselves out without involving a leader?

The scope of a natural work group is customer- or region-centered.

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

________ are identified as either little s or big S teams who have been chartered to work on projects identified by team members with little managerial oversight.

The Baldrige criteria encourage employee participation.

List the steps to perform force-field analysis.

What are the responsibilities of leaders?

If a team is functional, individual participation enhances the group's effectiveness.

In an activity network diagram, the path of activities with no slack is called the ________.

One of the ground rules for effective teams is to agree openly with every member of the group.

Describe the steps used to develop an activity network diagram.

________ is the stage at which the team is composed, and the objective for the team is set.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters

Exam 14: Managing Quality Improvement Teams and Projects

Business is transforming itself from a "command and control" environment to one of collaboration.

An example of an act of omission in a dysfunctional team that could affect group effectiveness is forgetting to attend meetings.

Readiness is a function of job maturity and psychological maturity.

The scope of a Tiger team is organization-wide.

Which of the following key stages of team activity requires implementers and involves turning plans into routine procedures, methods, and working practices?

The following tasks were identified for a major project using a WBS. Optimistic, most likely, and pessimistic task completion times for each task were also identified. Compute task times, task variances, project variance, and project standard deviation for this project.

Which of the following is not a common ground rule for teams in projects?

________ is the stage at which the team members regret the ending of the project and the breaking up of the team.

Which of the following alternatives of the conflict-resolution approach involves letting things work themselves out without involving a leader?

The scope of a natural work group is customer- or region-centered.

In the context of quality teams, ________ is the need for authority and control over project resources and people, personal accountability and challenge, individuals' abilities to influence decisions that affect the project, and opportunities for personal growth and development.

________ are identified as either little s or big S teams who have been chartered to work on projects identified by team members with little managerial oversight.

The Baldrige criteria encourage employee participation.

List the steps to perform force-field analysis.

What are the responsibilities of leaders?

If a team is functional, individual participation enhances the group's effectiveness.

In an activity network diagram, the path of activities with no slack is called the ________.

One of the ground rules for effective teams is to agree openly with every member of the group.

Describe the steps used to develop an activity network diagram.

________ is the stage at which the team is composed, and the objective for the team is set.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters