Question 1

Discuss the differences between soft costs and hard costs when evaluating projects.

Accepted Answer

Soft costs are costs not easily recovere

Question 2

________ is accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles.

Accepted Answer

A)  Brainstorming 
B)  Team building 
C)  Meeting management 
D)  Conflict resolution 
E)  Facilitation 
A)  Brainstorming 
B)  Team building 
C)  Meeting management 
D)  Conflict resolution 
E)  Facilitation

Question 3

________ are teams that rarely or never physically meet, except in electronic meetings using group decision software.

Accepted Answer

A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Self-directed work teams 
E)  Virtual teams 
A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Self-directed work teams 
E)  Virtual teams

Question 4

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

Accepted Answer

A) True 
 B)False

Question 5

Perform a cost-benefit analysis with payback period calculation using the following data:
Direct Costs
• 25 networkable PCs-$1,700/each
• A server-$2,700
• Peripherals-$2,200
• Network installation-$5,800
• Sales system software-$11,500
Indirect Costs
• Training-$14,500
• Lost time-30 days × $150/day
• Sales-related losses during implementation-$21,000
Annualized Benefits
• Increased sales capacity-$190,000
• Improved customer retention-$250,000
• Improved follow-up sales opportunities-$180,000

Accepted Answer

Total costs, C_t = C_d + C_i = $64,7

Question 6

Tools for successful ________ include an agenda, predetermined objectives for the meeting, a process for running the meeting, processes for voting, and development of an action plan.

Accepted Answer

A)  interaction 
B)  team building 
C)  meeting management 
D)  facilitation 
E)  conceptualization and orientation 
A)  interaction 
B)  team building 
C)  meeting management 
D)  facilitation 
E)  conceptualization and orientation

Question 7

One of the biggest reasons why so many influential voices call for participation and teamwork to manage businesses today is ________ in the workplace.

Accepted Answer

A)  consanguinity 
B)  diversity 
C)  complexity 
D)  unity 
E)  simplicity 
A)  consanguinity 
B)  diversity 
C)  complexity 
D)  unity 
E)  simplicity

Question 8

Discuss the importance of meeting management in quality improvement of teams and list the steps required for planning a meeting.

Accepted Answer

Effective meeting management is an impor

Question 9

Which of the following key stages of team activity involves persuading people that an improvement is possible and finding champions and cheerleaders of the plan?

Accepted Answer

A)  identifying needs 
B)  finding ideas 
C)  formulating plans 
D)  making contacts 
E)  establishing the organization 
A)  identifying needs 
B)  finding ideas 
C)  formulating plans 
D)  making contacts 
E)  establishing the organization

Question 10

Which of the following alternatives of conflict-resolution approach involves injecting the leader into the conflict to find a solution?

Accepted Answer

A)  defusion 
B)  goal structure 
C)  reward system 
D)  confrontation 
E)  avoidance 
A)  defusion 
B)  goal structure 
C)  reward system 
D)  confrontation 
E)  avoidance

Question 11

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs
• 12 laptops-$1,400/each
• A server-$2,000
• Network installation-$14,000
• Software-$20,000
Indirect Costs
• Training-$15,000
Annualized Benefits
• Increased capacity-$200,000

Accepted Answer

A)  Total costs are $37,400 with a payback period of 0.19 years. 
B)  Total costs are $37,400 with a payback period of 0.21 years. 
C)  Total costs are $52,400 with a payback period of 0.25 years. 
D)  Total costs are $52,800 with a payback period of 0.26 years. 
E)  Total costs are $67,800 with a payback period of 0.34 years. 
A)  Total costs are $37,400 with a payback period of 0.19 years. 
B)  Total costs are $37,400 with a payback period of 0.21 years. 
C)  Total costs are $52,400 with a payback period of 0.25 years. 
D)  Total costs are $52,800 with a payback period of 0.26 years. 
E)  Total costs are $67,800 with a payback period of 0.34 years.

Question 12

The ________ is a flipchart or whiteboard where topics that are off the subject are parked with the agreement that these topics will be candidates for the next meeting's agenda.

Accepted Answer

A)  project charter 
B)  flowchart 
C)  facilitation board 
D)  PERT chart 
E)  parking lot 
A)  project charter 
B)  flowchart 
C)  facilitation board 
D)  PERT chart 
E)  parking lot

Question 13

In the ________ stage of the conflict resolution process, the problem is resolved.

Accepted Answer

A)  frustration 
B)  outcome 
C)  interaction 
D)  conceptualization and orientation 
E)  compromising 
A)  frustration 
B)  outcome 
C)  interaction 
D)  conceptualization and orientation 
E)  compromising

Question 14

A Big S self-directed team is involved in managing the different functions of the company with a traditional management structure.

Accepted Answer

A) True 
 B)False

Question 15

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

Accepted Answer

A)  Performing 
B)  Storming 
C)  Forming 
D)  Mourning 
E)  Norming 
A)  Performing 
B)  Storming 
C)  Forming 
D)  Mourning 
E)  Norming

Question 16

Corporate learning relies on an open culture where no one feels threatened to expose opinions or beliefs.

Accepted Answer

A) True 
 B)False

Question 17

The "parking lot" methodology was pioneered by ________.

Accepted Answer

A)  GM 
B)  IBM 
C)  GE 
D)  HP 
E)  CIGNA 
A)  GM 
B)  IBM 
C)  GE 
D)  HP 
E)  CIGNA

Question 18

________ work to improve processes and customer service.

Accepted Answer

A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Natural work groups 
E)  Virtual teams 
A)  Process improvement teams 
B)  Cross-functional teams 
C)  Tiger teams 
D)  Natural work groups 
E)  Virtual teams

Question 19

In the context of quality teams, ________ is the opportunity for personal development as well as recognition for personal achievement through rewards, incentives, or status.

Accepted Answer

A)  belonging 
B)  recognition for personal achievement 
C)  mutuality 
D)  bounded power 
E)  creative autonomy 
A)  belonging 
B)  recognition for personal achievement 
C)  mutuality 
D)  bounded power 
E)  creative autonomy

Question 20

Soft costs are easily recovered in project savings.

Accepted Answer

A) True 
 B)False

Discuss the differences between soft costs and hard costs when evaluating projects.

________ is accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles.

________ are teams that rarely or never physically meet, except in electronic meetings using group decision software.

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

Tools for successful ________ include an agenda, predetermined objectives for the meeting, a process for running the meeting, processes for voting, and development of an action plan.

One of the biggest reasons why so many influential voices call for participation and teamwork to manage businesses today is ________ in the workplace.

Discuss the importance of meeting management in quality improvement of teams and list the steps required for planning a meeting.

Which of the following key stages of team activity involves persuading people that an improvement is possible and finding champions and cheerleaders of the plan?

Which of the following alternatives of conflict-resolution approach involves injecting the leader into the conflict to find a solution?

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 12 laptops-$1,400/each • A server-$2,000 • Network installation-$14,000 • Software-$20,000 Indirect Costs • Training-$15,000 Annualized Benefits • Increased capacity-$200,000

The ________ is a flipchart or whiteboard where topics that are off the subject are parked with the agreement that these topics will be candidates for the next meeting's agenda.

In the ________ stage of the conflict resolution process, the problem is resolved.

A Big S self-directed team is involved in managing the different functions of the company with a traditional management structure.

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

Corporate learning relies on an open culture where no one feels threatened to expose opinions or beliefs.

The "parking lot" methodology was pioneered by ________.

________ work to improve processes and customer service.

In the context of quality teams, ________ is the opportunity for personal development as well as recognition for personal achievement through rewards, incentives, or status.

Soft costs are easily recovered in project savings.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters

Exam 14: Managing Quality Improvement Teams and Projects

Discuss the differences between soft costs and hard costs when evaluating projects.

________ is accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles.

________ are teams that rarely or never physically meet, except in electronic meetings using group decision software.

Key figures at the identifying needs stage of team activity are individuals with strong goal awareness.

Tools for successful ________ include an agenda, predetermined objectives for the meeting, a process for running the meeting, processes for voting, and development of an action plan.

One of the biggest reasons why so many influential voices call for participation and teamwork to manage businesses today is ________ in the workplace.

Discuss the importance of meeting management in quality improvement of teams and list the steps required for planning a meeting.

Which of the following key stages of team activity involves persuading people that an improvement is possible and finding champions and cheerleaders of the plan?

Which of the following alternatives of conflict-resolution approach involves injecting the leader into the conflict to find a solution?

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 12 laptops-$1,400/each • A server-$2,000 • Network installation-$14,000 • Software-$20,000 Indirect Costs • Training-$15,000 Annualized Benefits • Increased capacity-$200,000

The ________ is a flipchart or whiteboard where topics that are off the subject are parked with the agreement that these topics will be candidates for the next meeting's agenda.

In the ________ stage of the conflict resolution process, the problem is resolved.

A Big S self-directed team is involved in managing the different functions of the company with a traditional management structure.

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

Corporate learning relies on an open culture where no one feels threatened to expose opinions or beliefs.

The "parking lot" methodology was pioneered by ________.

________ work to improve processes and customer service.

In the context of quality teams, ________ is the opportunity for personal development as well as recognition for personal achievement through rewards, incentives, or status.

Soft costs are easily recovered in project savings.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

Filters