Question 1

The idea that successful firms adopt aspects of each of the various approaches to quality is referred to as a(n) ________ perspective.

Accepted Answer

A)  engineering 
B)  operations 
C)  contingency 
D)  customer focus 
E)  quality assurance 
A)  engineering 
B)  operations 
C)  contingency 
D)  customer focus 
E)  quality assurance

Question 2

What are the three aspects of Juran's trilogy?

Accepted Answer

A)  planning, control, and improvement 
B)  cost, quality, and customer satisfaction 
C)  labor, management, and system 
D)  organizing, management, and control 
E)  leadership, cost, and quality 
A)  planning, control, and improvement 
B)  cost, quality, and customer satisfaction 
C)  labor, management, and system 
D)  organizing, management, and control 
E)  leadership, cost, and quality

Question 3

________ refers to a reference point for determining the quality level of a product or service.

Accepted Answer

A)  Quality of conformance 
B)  Hothouse quality 
C)  Quality loss function 
D)  Specific quality 
E)  Ideal quality 
A)  Quality of conformance 
B)  Hothouse quality 
C)  Quality loss function 
D)  Specific quality 
E)  Ideal quality

Question 4

Michael Hammer and James Champy are most closely identified with reengineering.

Accepted Answer

A) True 
 B)False

Question 5

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Accepted Answer

A)  project-by-project 
B)  trial-by-trial 
C)  process-by-process 
D)  production-by-production 
E)  case-by-case 
A)  project-by-project 
B)  trial-by-trial 
C)  process-by-process 
D)  production-by-production 
E)  case-by-case

Question 6

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

Accepted Answer

A) True 
 B)False

Question 7

The three aspects of the Juran trilogy are planning, control, and improvement.

Accepted Answer

A) True 
 B)False

Question 8

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Accepted Answer

A) True 
 B)False

Question 9

Quality experts agree that quality can be assured only during the ________ phase.

Accepted Answer

A)  production 
B)  marketing 
C)  analysis 
D)  testing 
E)  design 
A)  production 
B)  marketing 
C)  analysis 
D)  testing 
E)  design

Question 10

The four elements of a theory are what, how, why, and who-where-when.

Accepted Answer

A) True 
 B)False

Question 11

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Accepted Answer

Michael Hammer and James Champy urged a

Question 12

Leadership is core in the theoretical framework for quality management.

Accepted Answer

A) True 
 B)False

Question 13

The "why" of a theory is the theoretical model that holds the model together.

Accepted Answer

A) True 
 B)False

Question 14

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

Accepted Answer

A) True 
 B)False

Question 15

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

Accepted Answer

A)  control 
B)  organizing 
C)  planning 
D)  improvement 
E)  scheduling 
A)  control 
B)  organizing 
C)  planning 
D)  improvement 
E)  scheduling

Question 16

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

Accepted Answer

A) True 
 B)False

Question 17

Fact-based improvement refers to an approach that favors information gathering and analysis.

Accepted Answer

A) True 
 B)False

Question 18

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

Accepted Answer

A) True 
 B)False

Question 19

Strategic Planning is part of the framework for quality management.

Accepted Answer

A) True 
 B)False

Question 20

________ proposed "The 19 steps of Total Quality Control."

Accepted Answer

A)  Philip Crosby 
B)  W. Edwards Deming 
C)  Joseph M. Juran 
D)  Genichi Taguchi 
E)  Armand Feigenbaum 
A)  Philip Crosby 
B)  W. Edwards Deming 
C)  Joseph M. Juran 
D)  Genichi Taguchi 
E)  Armand Feigenbaum

The idea that successful firms adopt aspects of each of the various approaches to quality is referred to as a(n) ________ perspective.

What are the three aspects of Juran's trilogy?

________ refers to a reference point for determining the quality level of a product or service.

Michael Hammer and James Champy are most closely identified with reengineering.

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

The three aspects of the Juran trilogy are planning, control, and improvement.

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Quality experts agree that quality can be assured only during the ________ phase.

The four elements of a theory are what, how, why, and who-where-when.

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Leadership is core in the theoretical framework for quality management.

The "why" of a theory is the theoretical model that holds the model together.

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

Fact-based improvement refers to an approach that favors information gathering and analysis.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

Strategic Planning is part of the framework for quality management.

________ proposed "The 19 steps of Total Quality Control."

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

The idea that successful firms adopt aspects of each of the various approaches to quality is referred to as a(n) ________ perspective.

What are the three aspects of Juran's trilogy?

________ refers to a reference point for determining the quality level of a product or service.

Michael Hammer and James Champy are most closely identified with reengineering.

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Robert C. Camp's approach to management is value-based in that he proposes that people in management live a life that balances professional with personal and spiritual growth.

The three aspects of the Juran trilogy are planning, control, and improvement.

Quality at the source means that all workers are responsible for their own work and perform needed inspections at each stage of the process to maintain process control.

Quality experts agree that quality can be assured only during the ________ phase.

The four elements of a theory are what, how, why, and who-where-when.

Explain the concept of reengineering proposed by Michael Hammer and James Champy.

Leadership is core in the theoretical framework for quality management.

The "why" of a theory is the theoretical model that holds the model together.

According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

Breakthrough improvement implies the process has been studied and that some major improvement has resulted in large nonrandom improvement to the process.

Fact-based improvement refers to an approach that favors information gathering and analysis.

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies causality.

Strategic Planning is part of the framework for quality management.

________ proposed "The 19 steps of Total Quality Control."

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters