Question 1

According to the theory of scientific management, the managers and engineers should be responsible for planning and executing the plans.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

Accepted Answer

A)  constantly improve the system 
B)  eliminate work standards 
C)  improve leadership 
D)  adopt a new philosophy 
E)  create constancy of purpose 
A)  constantly improve the system 
B)  eliminate work standards 
C)  improve leadership 
D)  adopt a new philosophy 
E)  create constancy of purpose

Question 3

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Accepted Answer

A)  homoscedasticity 
B)  robust design 
C)  quality loss function 
D)  ideal quality 
E)  design conformance 
A)  homoscedasticity 
B)  robust design 
C)  quality loss function 
D)  ideal quality 
E)  design conformance

Question 4

Deming stressed the need for work standards on the factory floor.

Accepted Answer

A) True 
 B)False

Question 5

The major theoretical contribution of Ishikawa is his emphasis on total involvement of the operating employees in improving quality.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Accepted Answer

A)  constantly improve the system 
B)  create constancy of purpose 
C)  institute education and self-improvement 
D)  adopt a new philosophy 
E)  break down barriers between departments 
A)  constantly improve the system 
B)  create constancy of purpose 
C)  institute education and self-improvement 
D)  adopt a new philosophy 
E)  break down barriers between departments

Question 7

What is the primary contribution of Genichi Taguchi?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 8

Deming believed that poor quality resulted from ________.

Accepted Answer

A)  poor management of the system for continual improvement 
B)  poor human resource management 
C)  consumer complacency 
D)  a lack of commitment on the part of management 
E)  poor engineering and design 
A)  poor management of the system for continual improvement 
B)  poor human resource management 
C)  consumer complacency 
D)  a lack of commitment on the part of management 
E)  poor engineering and design

Question 9

Tom Peters is the principle pioneer of benchmarking.

Accepted Answer

A) True 
 B)False

Question 10

________ is credited with democratizing statistics.

Accepted Answer

A)  Armand Feigenbaum 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  Philip Crosby 
E)  Kaoru Ishikawa 
A)  Armand Feigenbaum 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  Philip Crosby 
E)  Kaoru Ishikawa

Question 11

The ________ of a theoretical model involves which variables or factors are included in the model.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Question 12

Explain the Taguchi concept of robust design.

Accepted Answer

The Taguchi concept of robust design sta

Question 13

Which of the following variables is at the core of quality management?

Accepted Answer

A)  quality breakthrough 
B)  quality assurance 
C)  strategic planning 
D)  information analysis 
E)  team approach 
A)  quality breakthrough 
B)  quality assurance 
C)  strategic planning 
D)  information analysis 
E)  team approach

Question 14

The driving force of the Century of Productivity was the movement known as ________.

Accepted Answer

A)  total quality management 
B)  statistical process control 
C)  human resource management 
D)  scientific management 
E)  behavioral modification 
A)  total quality management 
B)  statistical process control 
C)  human resource management 
D)  scientific management 
E)  behavioral modification

Question 15

Identify and briefly discuss the core quality management content variables.

Accepted Answer

The core variables are leadership, emplo

Question 16

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Accepted Answer

A) True 
 B)False

Question 17

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Accepted Answer

A) True 
 B)False

Question 18

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A) True 
 B)False

Question 19

The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality.

Accepted Answer

A) True 
 B)False

Question 20

Discuss the contributions of W. Edwards Deming to quality thinking.

Accepted Answer

W. Edwards Deming has made a profound im

According to the theory of scientific management, the managers and engineers should be responsible for planning and executing the plans.

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Deming stressed the need for work standards on the factory floor.

The major theoretical contribution of Ishikawa is his emphasis on total involvement of the operating employees in improving quality.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

What is the primary contribution of Genichi Taguchi?

Deming believed that poor quality resulted from ________.

Tom Peters is the principle pioneer of benchmarking.

________ is credited with democratizing statistics.

The ________ of a theoretical model involves which variables or factors are included in the model.

Explain the Taguchi concept of robust design.

Which of the following variables is at the core of quality management?

The driving force of the Century of Productivity was the movement known as ________.

Identify and briefly discuss the core quality management content variables.

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality.

Discuss the contributions of W. Edwards Deming to quality thinking.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

According to the theory of scientific management, the managers and engineers should be responsible for planning and executing the plans.

Which of the following points for management devised by Deming involves the management committing resources to ensure that the quality job is completed?

The Taguchi concept of ________ states that products and services should be designed so that they are inherently defect-free and of high quality.

Deming stressed the need for work standards on the factory floor.

The major theoretical contribution of Ishikawa is his emphasis on total involvement of the operating employees in improving quality.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

What is the primary contribution of Genichi Taguchi?

Deming believed that poor quality resulted from ________.

Tom Peters is the principle pioneer of benchmarking.

________ is credited with democratizing statistics.

The ________ of a theoretical model involves which variables or factors are included in the model.

Explain the Taguchi concept of robust design.

Which of the following variables is at the core of quality management?

The driving force of the Century of Productivity was the movement known as ________.

Identify and briefly discuss the core quality management content variables.

Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-through.

Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality.

Discuss the contributions of W. Edwards Deming to quality thinking.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters