Question 1

Describe the theoretical framework for quality management.

Accepted Answer

Quality management begins with leadershi

Question 2

What is the primary contribution of Philip Crosby?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 3

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

Accepted Answer

A)  Ongoing 
B)  Progressive 
C)  Successive 
D)  Continuous 
E)  Breakthrough 
A)  Ongoing 
B)  Progressive 
C)  Successive 
D)  Continuous 
E)  Breakthrough

Question 4

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Accepted Answer

A)  postulate 
B)  axiom 
C)  theory 
D)  corollary 
E)  hypothesis 
A)  postulate 
B)  axiom 
C)  theory 
D)  corollary 
E)  hypothesis

Question 5

Discuss the contributions of Armand Feigenbaum to quality thinking.

Accepted Answer

Armand Feigenbaum proposed 19 steps for

Question 6

________ was responsible for the development and dissemination of the basic seven tools of quality.

Accepted Answer

A)  Kaoru Ishikawa 
B)  Philip Crosby 
C)  Genichi Taguchi 
D)  Armand Feigenbaum 
E)  Joseph M. Juran 
A)  Kaoru Ishikawa 
B)  Philip Crosby 
C)  Genichi Taguchi 
D)  Armand Feigenbaum 
E)  Joseph M. Juran

Question 7

The underlying precept of reengineering is that firms can become inflexible and resistant to change.

Accepted Answer

A) True 
 B)False

Question 8

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Accepted Answer

A) True 
 B)False

Question 9

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following variables is not at the core of quality management?

Accepted Answer

A)  leadership 
B)  employee improvement 
C)  customer role 
D)  philosophy 
E)  environmental characteristics 
A)  leadership 
B)  employee improvement 
C)  customer role 
D)  philosophy 
E)  environmental characteristics

Question 11

________ is best known for his book, The 7 Highly Effective People.

Accepted Answer

A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey 
A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey

Question 12

Discuss the contributions of Stephen R. Covey to quality thinking.

Accepted Answer

Stephen R. Covey's approach to managemen

Question 13

W. Edwards Deming enumerated the 14 points for management.

Accepted Answer

A) True 
 B)False

Question 14

Firms that are successful in improving quality take a contingency approach.

Accepted Answer

A) True 
 B)False

Question 15

________ is the principle pioneer of benchmarking.

Accepted Answer

A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey 
A)  Robert C. Camp 
B)  Tom Peters 
C)  Michael Hammer 
D)  James Champy 
E)  Stephen R. Covey

Question 16

Deming proposes the need for mass inspection to improve quality.

Accepted Answer

A) True 
 B)False

Question 17

According to Deming, poor quality was the fault of labor.

Accepted Answer

A) True 
 B)False

Question 18

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Accepted Answer

A)  Quality at the source 
B)  In-process management 
C)  Constancy of purpose 
D)  Parallel processing 
E)  Just-in-time approach 
A)  Quality at the source 
B)  In-process management 
C)  Constancy of purpose 
D)  Parallel processing 
E)  Just-in-time approach

Question 19

Define theory. Provide an example of the use of theory in a business organization.

Accepted Answer

Generally, theory is a "coherent group o

Question 20

The theory of scientific management was proposed by Joseph Juran.

Accepted Answer

A) True 
 B)False

Describe the theoretical framework for quality management.

What is the primary contribution of Philip Crosby?

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Discuss the contributions of Armand Feigenbaum to quality thinking.

________ was responsible for the development and dissemination of the basic seven tools of quality.

The underlying precept of reengineering is that firms can become inflexible and resistant to change.

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Which of the following variables is not at the core of quality management?

________ is best known for his book, The 7 Highly Effective People.

Discuss the contributions of Stephen R. Covey to quality thinking.

W. Edwards Deming enumerated the 14 points for management.

Firms that are successful in improving quality take a contingency approach.

________ is the principle pioneer of benchmarking.

Deming proposes the need for mass inspection to improve quality.

According to Deming, poor quality was the fault of labor.

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Define theory. Provide an example of the use of theory in a business organization.

The theory of scientific management was proposed by Joseph Juran.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Describe the theoretical framework for quality management.

What is the primary contribution of Philip Crosby?

________ improvement implies that the process has been studied and that some major improvement has resulted in large, nonrandom improvement to the process.

A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to as a(n) ________.

Discuss the contributions of Armand Feigenbaum to quality thinking.

________ was responsible for the development and dissemination of the basic seven tools of quality.

The underlying precept of reengineering is that firms can become inflexible and resistant to change.

Feigenbaum's three-step process to improve quality include quality leadership, quality technology, and organizational commitment.

Just-in-time purchasing increases the number of suppliers used, resulting in increased variability.

Which of the following variables is not at the core of quality management?

________ is best known for his book, The 7 Highly Effective People.

Discuss the contributions of Stephen R. Covey to quality thinking.

W. Edwards Deming enumerated the 14 points for management.

Firms that are successful in improving quality take a contingency approach.

________ is the principle pioneer of benchmarking.

Deming proposes the need for mass inspection to improve quality.

According to Deming, poor quality was the fault of labor.

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Define theory. Provide an example of the use of theory in a business organization.

The theory of scientific management was proposed by Joseph Juran.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters