Question 1

Kaoru Ishikawa is credited with democratizing statistics.

Accepted Answer

A) True 
 B)False

Question 2

________ is also called the 80/20 rule.

Accepted Answer

A)  Ishikawa's quality philosophy 
B)  Pareto's law 
C)  Juran trilogy 
D)  Taguchi method 
E)  Deming's points for management 
A)  Ishikawa's quality philosophy 
B)  Pareto's law 
C)  Juran trilogy 
D)  Taguchi method 
E)  Deming's points for management

Question 3

________ minimizes the number of suppliers used, resulting in decreased variability.

Accepted Answer

A)  Parallel processing 
B)  Single source purchasing 
C)  Management by objective 
D)  In-process management 
E)  Constancy of purpose 
A)  Parallel processing 
B)  Single source purchasing 
C)  Management by objective 
D)  In-process management 
E)  Constancy of purpose

Question 4

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Accepted Answer

A)  quality assurance 
B)  information analysis 
C)  customer role 
D)  philosophy 
E)  leadership 
A)  quality assurance 
B)  information analysis 
C)  customer role 
D)  philosophy 
E)  leadership

Question 5

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A)  supposition 
B)  deduction 
C)  induction 
D)  simulation 
E)  abstraction 
A)  supposition 
B)  deduction 
C)  induction 
D)  simulation 
E)  abstraction

Question 6

What is the major theoretical contribution of Kaoru Ishikawa?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 7

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Accepted Answer

A)  causality 
B)  normality 
C)  randomness 
D)  proactivity 
E)  synergy 
A)  causality 
B)  normality 
C)  randomness 
D)  proactivity 
E)  synergy

Question 8

Fast design cycles are a result of the departmental approach to design.

Accepted Answer

A) True 
 B)False

Question 9

What is the primary contribution of Armand Feigenbaum?

Accepted Answer

A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design 
A)  the concept of benchmarking 
B)  his assertion that the entire organization should be involved in improving quality 
C)  the zero-defects approach to quality improvement 
D)  his emphasis on total involvement of the operating employees in improving quality 
E)  the quality loss function and the concept of robust design

Question 10

According to Juran, the language of things pertains to ________.

Accepted Answer

A)  quality inspectors 
B)  managers 
C)  workers 
D)  quality managers 
E)  engineers 
A)  quality inspectors 
B)  managers 
C)  workers 
D)  quality managers 
E)  engineers

Question 11

Discuss the contributions of Kaoru Ishikawa to quality thinking.

Accepted Answer

Kaoru Ishikawa provided tools that worke

Question 12

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Accepted Answer

A) True 
 B)False

Question 13

Describe Pareto analysis.

Accepted Answer

Joseph Juran identified an economic conc

Question 14

The ________ of a theoretical model is the theoretical glue that holds the model together.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Question 15

A theory that is generated by observation and description is said to have been developed by the process of ________.

Accepted Answer

A)  deduction 
B)  abstraction 
C)  simulation 
D)  induction 
E)  supposition 
A)  deduction 
B)  abstraction 
C)  simulation 
D)  induction 
E)  supposition

Question 16

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

Accepted Answer

A) True 
 B)False

Question 17

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Accepted Answer

A) True 
 B)False

Question 18

Ideal quality refers to a reference point for determining the quality level of a product or service.

Accepted Answer

A) True 
 B)False

Question 19

The "14 points for management" were articulated by ________.

Accepted Answer

A)  Philip Crosby 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  W. Edwards Deming 
E)  Armand Feigenbaum 
A)  Philip Crosby 
B)  Joseph M. Juran 
C)  Genichi Taguchi 
D)  W. Edwards Deming 
E)  Armand Feigenbaum

Question 20

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Kaoru Ishikawa is credited with democratizing statistics.

________ is also called the 80/20 rule.

________ minimizes the number of suppliers used, resulting in decreased variability.

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

What is the major theoretical contribution of Kaoru Ishikawa?

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Fast design cycles are a result of the departmental approach to design.

What is the primary contribution of Armand Feigenbaum?

According to Juran, the language of things pertains to ________.

Discuss the contributions of Kaoru Ishikawa to quality thinking.

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Describe Pareto analysis.

The ________ of a theoretical model is the theoretical glue that holds the model together.

A theory that is generated by observation and description is said to have been developed by the process of ________.

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Ideal quality refers to a reference point for determining the quality level of a product or service.

The "14 points for management" were articulated by ________.

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Kaoru Ishikawa is credited with democratizing statistics.

________ is also called the 80/20 rule.

________ minimizes the number of suppliers used, resulting in decreased variability.

Which of the following variables would not be considered core, but is important in a supporting role in quality management?

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

What is the major theoretical contribution of Kaoru Ishikawa?

An arrow pointing from an independent variable to a dependent variable in a theoretical model typically implies ________.

Fast design cycles are a result of the departmental approach to design.

What is the primary contribution of Armand Feigenbaum?

According to Juran, the language of things pertains to ________.

Discuss the contributions of Kaoru Ishikawa to quality thinking.

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Describe Pareto analysis.

The ________ of a theoretical model is the theoretical glue that holds the model together.

A theory that is generated by observation and description is said to have been developed by the process of ________.

Just-in-time purchasing involves the usage of long-term contracts that result in the ability to develop and certify suppliers.

A theory that is generated by observation and description is said to have been developed by the process of deduction.

Ideal quality refers to a reference point for determining the quality level of a product or service.

The "14 points for management" were articulated by ________.

The ________ of a theoretical model is responsible for placing contextual bounds on the theory.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters