Exam 3: Global Supply Chain Quality and International Quality Standards

The visibility technique used by the Japanese is called andon, or warning lights.

Leadership and strategy are categories of the European Quality Award.

What is the first step in the registration process for ISO 9000:2015?

Horizontal deployment means that all levels of management and workers are actively involved in quality.

Lean manufacturing is a productive system whose focus is on optimizing processes through the philosophy of continual improvement.

Differentiate between the full-Baldrige approach and the Baldrige-lite approach.

________ means that all levels of management and workers are actively involved in quality.

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

The European cultural approach to quality is based in waste elimination and an ethic of consistency.

Kaoru Ishikawa was fundamental in helping Toyota to reduce waste.

With in-process inspection, all work is inspected at each stage of the process, and the workers inspect their own work.

In the multilevel approach, the top level includes the ________ approach.

The first step in the registration process for ISO 9000:2015 involves a phase 1 audit.

Information analysis is a category of the Baldrige Award.

With ________ inspection, all work is inspected at each stage of the manufacturing process, and the workers inspect their own work.

What is globalization?

The scoring summary in the feedback report is a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.

Explain the concept of preventive maintenance used by Japanese manufacturers.

Explain the seven interrelated categories of the Baldrige Award that compose the organizational system for performance.

The portion of a firm's environment that has to do with the operating structure the firm encounters when globalizing is called the ________ environment.