Question 1

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

Accepted Answer

A) True 
 B)False

Question 2

What is the most important and most difficult step of the ISO process?

Accepted Answer

A)  selecting a registrar 
B)  contracting with the client 
C)  phase 1 audit 
D)  certification audit 
E)  process audit 
A)  selecting a registrar 
B)  contracting with the client 
C)  phase 1 audit 
D)  certification audit 
E)  process audit

Question 3

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

Accepted Answer

A) True 
 B)False

Question 4

With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________.

Accepted Answer

A)  seiri 
B)  seiton 
C)  seiso 
D)  seiketsu 
E)  shetsuke 
A)  seiri 
B)  seiton 
C)  seiso 
D)  seiketsu 
E)  shetsuke

Question 5

The first view of lean manufacturing is a philosophical view of ________.

Accepted Answer

A)  strategic planning 
B)  waste reduction 
C)  inventory control 
D)  product development 
E)  reengineering 
A)  strategic planning 
B)  waste reduction 
C)  inventory control 
D)  product development 
E)  reengineering

Question 6

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Accepted Answer

A) True 
 B)False

Question 7

Group technology is utilized among which of the following cultures as a quality method?

Accepted Answer

A)  Japanese 
B)  European 
C)  Chinese 
D)  American 
E)  Russian 
A)  Japanese 
B)  European 
C)  Chinese 
D)  American 
E)  Russian

Question 8

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

Accepted Answer

A)  decline in the prestige associated with the award 
B)  high application fee 
C)  difficulty associated with winning the award 
D)  lack of legitimacy of the award criteria 
E)  low focus on quality 
A)  decline in the prestige associated with the award 
B)  high application fee 
C)  difficulty associated with winning the award 
D)  lack of legitimacy of the award criteria 
E)  low focus on quality

Question 9

Americans have a command-and-control approach to quality based upon a culture of political and military business management practices.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following approaches to quality is influenced by a culture of waste reduction due to limited natural resources and high importing costs?

Accepted Answer

A)  the Japanese approach 
B)  the European approach 
C)  the Chinese approach 
D)  the American approach 
E)  the Russian approach 
A)  the Japanese approach 
B)  the European approach 
C)  the Chinese approach 
D)  the American approach 
E)  the Russian approach

Question 11

How do the Japanese and American approaches to quality management differ? What factors have shaped those differences and what evidences the differences in quality values?

Accepted Answer

The American approach to quality managem

Question 12

The first view of lean manufacturing is a philosophical view of waste reduction.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

Accepted Answer

A)  workforce focus 
B)  strategic planning 
C)  measurement, analysis, and knowledge management 
D)  customer focus 
E)  leadership 
A)  workforce focus 
B)  strategic planning 
C)  measurement, analysis, and knowledge management 
D)  customer focus 
E)  leadership

Question 14

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not a quality management principle underlying ISO 9000:2015?

Accepted Answer

A)  involvement of people 
B)  improvement 
C)  leadership 
D)  dedication 
E)  customer focus 
A)  involvement of people 
B)  improvement 
C)  leadership 
D)  dedication 
E)  customer focus

Question 16

What is the first step for a firm applying for the Baldrige award?

Accepted Answer

A)  a review of financial statements 
B)  quality assessment 
C)  a site-visit by examiners 
D)  eligibility determination 
E)  consensus review 
A)  a review of financial statements 
B)  quality assessment 
C)  a site-visit by examiners 
D)  eligibility determination 
E)  consensus review

Question 17

The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.

Accepted Answer

A) True 
 B)False

Question 18

________ means that all departments are involved in quality.

Accepted Answer

A)  Vertical deployment 
B)  Cross-functional deployment 
C)  Horizontal deployment 
D)  Multilevel deployment 
E)  Parallel deployment 
A)  Vertical deployment 
B)  Cross-functional deployment 
C)  Horizontal deployment 
D)  Multilevel deployment 
E)  Parallel deployment

Question 19

The N=2 technique is an alternative to ________.

Accepted Answer

A)  in-process inspection 
B)  acceptance sampling 
C)  statistical process control 
D)  benchmarking 
E)  quality control 
A)  in-process inspection 
B)  acceptance sampling 
C)  statistical process control 
D)  benchmarking 
E)  quality control

Question 20

The ________ approach to quality is most sensitive to employees and employee satisfaction as a result of strong unions.

Accepted Answer

A)  Japanese 
B)  European 
C)  Chinese 
D)  American 
E)  Russian 
A)  Japanese 
B)  European 
C)  Chinese 
D)  American 
E)  Russian

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

What is the most important and most difficult step of the ISO process?

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________.

The first view of lean manufacturing is a philosophical view of ________.

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Group technology is utilized among which of the following cultures as a quality method?

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

Americans have a command-and-control approach to quality based upon a culture of political and military business management practices.

Which of the following approaches to quality is influenced by a culture of waste reduction due to limited natural resources and high importing costs?

How do the Japanese and American approaches to quality management differ? What factors have shaped those differences and what evidences the differences in quality values?

The first view of lean manufacturing is a philosophical view of waste reduction.

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Which of the following is not a quality management principle underlying ISO 9000:2015?

What is the first step for a firm applying for the Baldrige award?

The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.

________ means that all departments are involved in quality.

The N=2 technique is an alternative to ________.

The ________ approach to quality is most sensitive to employees and employee satisfaction as a result of strong unions.

Differing Perspectives on Quality

Quality Theory

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 3: Global Supply Chain Quality and International Quality Standards

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

What is the most important and most difficult step of the ISO process?

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________.

The first view of lean manufacturing is a philosophical view of ________.

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Group technology is utilized among which of the following cultures as a quality method?

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

Americans have a command-and-control approach to quality based upon a culture of political and military business management practices.

Which of the following approaches to quality is influenced by a culture of waste reduction due to limited natural resources and high importing costs?

How do the Japanese and American approaches to quality management differ? What factors have shaped those differences and what evidences the differences in quality values?

The first view of lean manufacturing is a philosophical view of waste reduction.

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Which of the following is not a quality management principle underlying ISO 9000:2015?

What is the first step for a firm applying for the Baldrige award?

The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.

________ means that all departments are involved in quality.

The N=2 technique is an alternative to ________.

The ________ approach to quality is most sensitive to employees and employee satisfaction as a result of strong unions.

Differing Perspectives on Quality

Quality Theory

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters