Exam 3: Global Supply Chain Quality and International Quality Standards

Importers produce their products and ship them internationally.

With growing economies in many parts of the world, firms need to globalize to participate in these markets.

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

________ was fundamental in helping Toyota reduce waste.

Standardizing locations for tools, files, equipment, and other materials is called shetsuke.

How does culture influence the Japanese approach to quality management?

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________.

Market diversity drives the need for culture-specific research and development.

Which of the following is a category of the Baldrige Award?

Describe the key characteristics of the Malcolm Baldrige Award.

The ________ for quality was established in 1951 by the Japanese Union of Scientists and Engineers.

Explain the concept of lean manufacturing.

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

The Deming Prize is awarded to individuals and groups who have contributed to the field of ________.

Which of the following quality approaches is influenced by a culture of results and focuses on the benefits quality provides to the bottom-line?

The model for the Baldrige consists of ________ interrelated categories that compose the organizational system for performance.

The ________ approach uses the Baldrige criteria but with a simplified process or application.

Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement?