Exam 3: Global Supply Chain Quality and International Quality Standards

Which of the following is a category of the Deming Prize?

ISO 9004:2009 is the European standard for quality that has been expanded worldwide.

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.

With respect to the five S's, discipline in maintaining the prior four S's is called ________.

Which of the following is a category of the European Quality Award?

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

The basis of the Baldrige model is ________.

The highest level of the European Quality Award is the award for the most accomplished applicant in a given year.

Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features to the customer?

The N=2 technique is an alternative to acceptance sampling.

The focus of ISO 9000:2015 is to ________.

Explain the term "Baldrige-qualified."

Quality circles are natural work teams made up of workers who are empowered to improve work processes.

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

In the multilevel approach, the second level includes the ________ approach.

The Japanese approach follows the policy that when problems exist in business, the first reflex is to hide the problems as though they do not exist.

How does the ISO 14000 series differ from ISO 9000:2015?

The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is the leadership category.

What is the main purpose of a Baldrige site visit?

Explain the five S's adopted by Japanese firms in an effort to improve operations.