Question 1

What are the factors involved in quality improvement?

Accepted Answer

Quality improvement is a planned manager

Question 2

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

Accepted Answer

A)  law of diminishing marginal returns 
B)  order-winning criterion 
C)  forced-choice model 
D)  supply chain strategy 
E)  PAF paradigm 
A)  law of diminishing marginal returns 
B)  order-winning criterion 
C)  forced-choice model 
D)  supply chain strategy 
E)  PAF paradigm

Question 3

Core competency is built on the foundation of a long-term commitment to quality and continual process improvement.

Accepted Answer

A) True 
 B)False

Question 4

Strategy process answers the question of what is to be contained in the strategic plan, and strategy content consists of the steps used to develop the strategy.

Accepted Answer

A) True 
 B)False

Question 5

________ failure costs are those associated with online failure.

Accepted Answer

A)  Indirect 
B)  Generic 
C)  External 
D)  Internal 
E)  Direct 
A)  Indirect 
B)  Generic 
C)  External 
D)  Internal 
E)  Direct

Question 6

Give reasons why the effects of quality on business results are mixed.

Accepted Answer

The effects of quality on business resul

Question 7

Which of the following is not an example of a strategic content variable?

Accepted Answer

A)  time 
B)  leadership 
C)  quality costs 
D)  generic strategies 
E)  product development 
A)  time 
B)  leadership 
C)  quality costs 
D)  generic strategies 
E)  product development

Question 8

Which of the following is a communication skill exhibited by a leader?

Accepted Answer

A)  time management 
B)  assessing the climate 
C)  ethics 
D)  evaluation skills 
E)  conflict management 
A)  time management 
B)  assessing the climate 
C)  ethics 
D)  evaluation skills 
E)  conflict management

Question 9

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

Accepted Answer

A)  Assessment 
B)  Failure 
C)  Prevention 
D)  Appraisal 
E)  Process 
A)  Assessment 
B)  Failure 
C)  Prevention 
D)  Appraisal 
E)  Process

Question 10

Appraisal costs include costs such as training and quality planning.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following would be an example of a leader with referent power?

Accepted Answer

A)  a leader who punishes rule-breakers 
B)  a newly appointed leader in a position of power 
C)  a manager who offers perks and privileges 
D)  an admired mentor 
E)  a professor in a classroom 
A)  a leader who punishes rule-breakers 
B)  a newly appointed leader in a position of power 
C)  a manager who offers perks and privileges 
D)  an admired mentor 
E)  a professor in a classroom

Question 12

Conflict management is an example of a knowledge skill exhibited by a leader.

Accepted Answer

A) True 
 B)False

Question 13

Explain the Hoshin planning process.

Accepted Answer

Hoshin is Japanese for a compass, a cour

Question 14

Referent power is derived from personal charisma or charm.

Accepted Answer

A) True 
 B)False

Question 15

If a product is regional or is marketed to a particular segment of the population, then the generic strategy in use is ________.

Accepted Answer

A)  quality 
B)  cost 
C)  differentiation 
D)  flexibility 
E)  focus 
A)  quality 
B)  cost 
C)  differentiation 
D)  flexibility 
E)  focus

Question 16

External failure costs are associated with product failure after the production process.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is considered an appraisal cost?

Accepted Answer

A)  supplier assessment 
B)  cost of troubleshooting 
C)  process waste 
D)  robust design 
E)  product quality audits 
A)  supplier assessment 
B)  cost of troubleshooting 
C)  process waste 
D)  robust design 
E)  product quality audits

Question 18

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a factor considered during supply chain strategic planning? (See Figure 4-5, page 100 in text.)

Accepted Answer

A)  define types of sources items 
B)  organize improvement of teams and projects 
C)  identify optimal state for the supply chain 
D)  implement teams and improvement projects 
E)  all of the above 
A)  define types of sources items 
B)  organize improvement of teams and projects 
C)  identify optimal state for the supply chain 
D)  implement teams and improvement projects 
E)  all of the above

Question 20

A low-cost orientation is based on continual learning and production competence.

Accepted Answer

A) True 
 B)False

What are the factors involved in quality improvement?

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

Core competency is built on the foundation of a long-term commitment to quality and continual process improvement.

Strategy process answers the question of what is to be contained in the strategic plan, and strategy content consists of the steps used to develop the strategy.

________ failure costs are those associated with online failure.

Give reasons why the effects of quality on business results are mixed.

Which of the following is not an example of a strategic content variable?

Which of the following is a communication skill exhibited by a leader?

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

Appraisal costs include costs such as training and quality planning.

Which of the following would be an example of a leader with referent power?

Conflict management is an example of a knowledge skill exhibited by a leader.

Explain the Hoshin planning process.

Referent power is derived from personal charisma or charm.

If a product is regional or is marketed to a particular segment of the population, then the generic strategy in use is ________.

External failure costs are associated with product failure after the production process.

Which of the following is considered an appraisal cost?

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

Which of the following is not a factor considered during supply chain strategic planning? (See Figure 4-5, page 100 in text.)

A low-cost orientation is based on continual learning and production competence.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

What are the factors involved in quality improvement?

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

Core competency is built on the foundation of a long-term commitment to quality and continual process improvement.

Strategy process answers the question of what is to be contained in the strategic plan, and strategy content consists of the steps used to develop the strategy.

________ failure costs are those associated with online failure.

Give reasons why the effects of quality on business results are mixed.

Which of the following is not an example of a strategic content variable?

Which of the following is a communication skill exhibited by a leader?

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

Appraisal costs include costs such as training and quality planning.

Which of the following would be an example of a leader with referent power?

Conflict management is an example of a knowledge skill exhibited by a leader.

Explain the Hoshin planning process.

Referent power is derived from personal charisma or charm.

If a product is regional or is marketed to a particular segment of the population, then the generic strategy in use is ________.

External failure costs are associated with product failure after the production process.

Which of the following is considered an appraisal cost?

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

Which of the following is not a factor considered during supply chain strategic planning? (See Figure 4-5, page 100 in text.)

A low-cost orientation is based on continual learning and production competence.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters