Question 1

________ often results in unintended responses, and causes the follower to rebel and attempt to even the power relationship.

Accepted Answer

A)  Reward power 
B)  Coercive power 
C)  Legitimate power 
D)  Power of expertise 
E)  Referent power 
A)  Reward power 
B)  Coercive power 
C)  Legitimate power 
D)  Power of expertise 
E)  Referent power

Question 2

________ is built upon a foundation of long-term commitment to quality and continual process improvement.

Accepted Answer

A)  Core competency 
B)  Process engineering 
C)  Task management 
D)  Quality control 
E)  Employee empowerment 
A)  Core competency 
B)  Process engineering 
C)  Task management 
D)  Quality control 
E)  Employee empowerment

Question 3

Which of the following is considered a failure cost?

Accepted Answer

A)  on-site performance tests 
B)  warranty 
C)  supplier quality assurance 
D)  robust design 
E)  product quality audits 
A)  on-site performance tests 
B)  warranty 
C)  supplier quality assurance 
D)  robust design 
E)  product quality audits

Question 4

The acronym TQEM stands for total quality ________.

Accepted Answer

A)  environmental management 
B)  engineering and management 
C)  employee management 
D)  energy management 
E)  evaluation and management 
A)  environmental management 
B)  engineering and management 
C)  employee management 
D)  energy management 
E)  evaluation and management

Question 5

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Accepted Answer

A) True 
 B)False

Question 6

Explain the forced-choice model of strategic planning.

Accepted Answer

The forced-choice model of strategic pla

Question 7

Explain the four important skills that effective leaders exhibit.

Accepted Answer

The four important skills for leaders ar

Question 8

Failure costs are categorized into tangible failure costs and intangible failure costs.

Accepted Answer

A) True 
 B)False

Question 9

Commitment to quality means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Accepted Answer

A) True 
 B)False

Question 10

________ is derived from the positions that different people hold within an organization.

Accepted Answer

A)  Power of expertise 
B)  Coercive power 
C)  Referent power 
D)  Reward power 
E)  Legitimate power 
A)  Power of expertise 
B)  Coercive power 
C)  Referent power 
D)  Reward power 
E)  Legitimate power

Question 11

Explain the five powers exhibited by a leader.

Accepted Answer

Power of expertise: Sometimes a leader h

Question 12

Explain the importance for the Hill model in reaching a consensus on the order-winning criterion (OWC).

Accepted Answer

The key to the Hill model is reaching co

Question 13

________ failure costs are associated with product failure after the production process.

Accepted Answer

A)  External 
B)  Indirect 
C)  Direct 
D)  Generic 
E)  Internal 
A)  External 
B)  Indirect 
C)  Direct 
D)  Generic 
E)  Internal

Question 14

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

Accepted Answer

A) True 
 B)False

Question 15

What is the relationship between quality and ethics?

Accepted Answer

Quality is not only good business, it is

Question 16

Differentiation is achieved by a competitor if the consumer merely perceives the product or service to be unique.

Accepted Answer

A) True 
 B)False

Question 17

________ means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Accepted Answer

A)  Cost evaluation 
B)  Task management 
C)  Time management 
D)  Commitment to quality 
E)  Task structuring 
A)  Cost evaluation 
B)  Task management 
C)  Time management 
D)  Commitment to quality 
E)  Task structuring

Question 18

Explain the relationship between quality and cost.

Accepted Answer

A fundamental difference exists between

Question 19

Which of the following is one of the primary reasons that quality efforts have not led to gains in bottom-line results?

Accepted Answer

A)  companies price high quality items too low 
B)  low cost items are not profitable 
C)  quality and profitability are negatively correlated 
D)  quality is the only variable that affects profitability 
E)  many companies implement quality incorrectly 
A)  companies price high quality items too low 
B)  low cost items are not profitable 
C)  quality and profitability are negatively correlated 
D)  quality is the only variable that affects profitability 
E)  many companies implement quality incorrectly

Question 20

Which of the following is a vision skill exhibited by a leader?

Accepted Answer

A)  decision making 
B)  identifying opportunities 
C)  risk taking 
D)  conflict management 
E)  time management 
A)  decision making 
B)  identifying opportunities 
C)  risk taking 
D)  conflict management 
E)  time management

________ often results in unintended responses, and causes the follower to rebel and attempt to even the power relationship.

________ is built upon a foundation of long-term commitment to quality and continual process improvement.

Which of the following is considered a failure cost?

The acronym TQEM stands for total quality ________.

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Explain the forced-choice model of strategic planning.

Explain the four important skills that effective leaders exhibit.

Failure costs are categorized into tangible failure costs and intangible failure costs.

Commitment to quality means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

________ is derived from the positions that different people hold within an organization.

Explain the five powers exhibited by a leader.

Explain the importance for the Hill model in reaching a consensus on the order-winning criterion (OWC).

________ failure costs are associated with product failure after the production process.

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

What is the relationship between quality and ethics?

Differentiation is achieved by a competitor if the consumer merely perceives the product or service to be unique.

________ means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Explain the relationship between quality and cost.

Which of the following is one of the primary reasons that quality efforts have not led to gains in bottom-line results?

Which of the following is a vision skill exhibited by a leader?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

________ often results in unintended responses, and causes the follower to rebel and attempt to even the power relationship.

________ is built upon a foundation of long-term commitment to quality and continual process improvement.

Which of the following is considered a failure cost?

The acronym TQEM stands for total quality ________.

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Explain the forced-choice model of strategic planning.

Explain the four important skills that effective leaders exhibit.

Failure costs are categorized into tangible failure costs and intangible failure costs.

Commitment to quality means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

________ is derived from the positions that different people hold within an organization.

Explain the five powers exhibited by a leader.

Explain the importance for the Hill model in reaching a consensus on the order-winning criterion (OWC).

________ failure costs are associated with product failure after the production process.

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

What is the relationship between quality and ethics?

Differentiation is achieved by a competitor if the consumer merely perceives the product or service to be unique.

________ means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Explain the relationship between quality and cost.

Which of the following is one of the primary reasons that quality efforts have not led to gains in bottom-line results?

Which of the following is a vision skill exhibited by a leader?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters