Question 1

Kanri refers to ________.

Accepted Answer

A)  quality control 
B)  employee empowerment 
C)  product development 
D)  management control 
E)  quality conformance 
A)  quality control 
B)  employee empowerment 
C)  product development 
D)  management control 
E)  quality conformance

Question 2

An example of a generic focus strategy would be targeting baby-boomers by marketing fitness clubs for seniors.

Accepted Answer

A) True 
 B)False

Question 3

The Lundvall-Juran quality cost model states that ________.

Accepted Answer

A)  as quality increases, customer satisfaction increases 
B)  as expenditures in inspection and control activities increase, quality conformance decreases 
C)  as design and manufacturing costs increase, quality increases 
D)  as expenditures in prevention and appraisal activities increase, quality conformance increases 
E)  as inspection costs increase, customer satisfaction decreases 
A)  as quality increases, customer satisfaction increases 
B)  as expenditures in inspection and control activities increase, quality conformance decreases 
C)  as design and manufacturing costs increase, quality increases 
D)  as expenditures in prevention and appraisal activities increase, quality conformance increases 
E)  as inspection costs increase, customer satisfaction decreases

Question 4

Explain the three categories of quality costs.

Accepted Answer

The PAF paradigm 9 translates quality co

Question 5

Which of the following is a knowledge skill exhibited by a leader?

Accepted Answer

A)  assertiveness 
B)  image building 
C)  identifying opportunities 
D)  evaluation skills 
E)  risk taking 
A)  assertiveness 
B)  image building 
C)  identifying opportunities 
D)  evaluation skills 
E)  risk taking

Question 6

What are content variables? Provide examples of the content variables that are considered in the strategic planning process?

Accepted Answer

Content variables outline key considerat

Question 7

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Accepted Answer

A) True 
 B)False

Question 8

Appraisal costs are associated with the direct costs of measuring quality.

Accepted Answer

A) True 
 B)False

Question 9

Assertiveness is an example of a communication skill exhibited by a leader.

Accepted Answer

A) True 
 B)False

Question 10

The order winning criterion cannot be applied to service strategy.

Accepted Answer

A) True 
 B)False

Question 11

What sort of consequences can ensue if management sets numeric goals for quality improvement?

Accepted Answer

According to Donald Wheeler, a quality e

Question 12

Strategic planning implies planning for the short term.

Accepted Answer

A) True 
 B)False

Question 13

The acronym TQEM stands for Total Quality Engineering and Management.

Accepted Answer

A) True 
 B)False

Question 14

Simplification of processes results in flows that are of lower productivity.

Accepted Answer

A) True 
 B)False

Question 15

Warranties and concessions are examples of failure costs.

Accepted Answer

A) True 
 B)False

Question 16

The plan-do-check-act cycle is associated with ________.

Accepted Answer

A)  W. Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Kaoru Ishikawa 
A)  W. Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Kaoru Ishikawa

Question 17

Which of the following is a planning skill exhibited by a leader?

Accepted Answer

A)  developing competence 
B)  structuring 
C)  risk taking 
D)  identifying opportunities 
E)  assertiveness 
A)  developing competence 
B)  structuring 
C)  risk taking 
D)  identifying opportunities 
E)  assertiveness

Question 18

If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.

Accepted Answer

A) True 
 B)False

Question 19

Catchball is the term used to describe the ________ nature of the Hoshin planning process.

Accepted Answer

A)  simple 
B)  complex 
C)  interactive 
D)  iterative 
E)  competitive 
A)  simple 
B)  complex 
C)  interactive 
D)  iterative 
E)  competitive

Question 20

A leader with coercive power grants raises and promotions to employees.

Accepted Answer

A) True 
 B)False

Kanri refers to ________.

An example of a generic focus strategy would be targeting baby-boomers by marketing fitness clubs for seniors.

The Lundvall-Juran quality cost model states that ________.

Explain the three categories of quality costs.

Which of the following is a knowledge skill exhibited by a leader?

What are content variables? Provide examples of the content variables that are considered in the strategic planning process?

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Appraisal costs are associated with the direct costs of measuring quality.

Assertiveness is an example of a communication skill exhibited by a leader.

The order winning criterion cannot be applied to service strategy.

What sort of consequences can ensue if management sets numeric goals for quality improvement?

Strategic planning implies planning for the short term.

The acronym TQEM stands for Total Quality Engineering and Management.

Simplification of processes results in flows that are of lower productivity.

Warranties and concessions are examples of failure costs.

The plan-do-check-act cycle is associated with ________.

Which of the following is a planning skill exhibited by a leader?

If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.

Catchball is the term used to describe the ________ nature of the Hoshin planning process.

A leader with coercive power grants raises and promotions to employees.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

Kanri refers to ________.

An example of a generic focus strategy would be targeting baby-boomers by marketing fitness clubs for seniors.

The Lundvall-Juran quality cost model states that ________.

Explain the three categories of quality costs.

Which of the following is a knowledge skill exhibited by a leader?

What are content variables? Provide examples of the content variables that are considered in the strategic planning process?

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Appraisal costs are associated with the direct costs of measuring quality.

Assertiveness is an example of a communication skill exhibited by a leader.

The order winning criterion cannot be applied to service strategy.

What sort of consequences can ensue if management sets numeric goals for quality improvement?

Strategic planning implies planning for the short term.

The acronym TQEM stands for Total Quality Engineering and Management.

Simplification of processes results in flows that are of lower productivity.

Warranties and concessions are examples of failure costs.

The plan-do-check-act cycle is associated with ________.

Which of the following is a planning skill exhibited by a leader?

If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.

Catchball is the term used to describe the ________ nature of the Hoshin planning process.

A leader with coercive power grants raises and promotions to employees.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters