Question 1

Legitimate power is derived from the position an individual holds in an organization.

Accepted Answer

A) True 
 B)False

Question 2

Hoshin planning is a strategic content variable that results in cascading action plans desired to achieve corporate goals.

Accepted Answer

A) True 
 B)False

Question 3

Commitment to quality is measured in budget cycles.

Accepted Answer

A) True 
 B)False

Question 4

Internal failure costs are the costs associated with online failure.

Accepted Answer

A) True 
 B)False

Question 5

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Accepted Answer

A)  order-winning criterion 
B)  Lundvall-Juran model 
C)  supply chain model 
D)  PAF paradigm 
E)  forced-choice model 
A)  order-winning criterion 
B)  Lundvall-Juran model 
C)  supply chain model 
D)  PAF paradigm 
E)  forced-choice model

Question 6

Reducing waste and improving environmental performance, which are consistent with lean and quality management philosophies, are linked to what business practice or variable?

Accepted Answer

A)  leadership 
B)  sustainability 
C)  productivity 
D)  consistency 
E)  pricing 
A)  leadership 
B)  sustainability 
C)  productivity 
D)  consistency 
E)  pricing

Question 7

________ is derived from a leader's possession of special knowledge.

Accepted Answer

A)  Power of expertise 
B)  Reward power 
C)  Coercive power 
D)  Referent power 
E)  Legitimate power 
A)  Power of expertise 
B)  Reward power 
C)  Coercive power 
D)  Referent power 
E)  Legitimate power

Question 8

In the forced-choice model, the organization's position is determined by examining ________.

Accepted Answer

A)  major future programs 
B)  major technological forces 
C)  key government issues 
D)  explicit strategies of competitors 
E)  broad economic assumptions 
A)  major future programs 
B)  major technological forces 
C)  key government issues 
D)  explicit strategies of competitors 
E)  broad economic assumptions

Question 9

If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.

Accepted Answer

A)  coercive power 
B)  legitimate power 
C)  reward power 
D)  power of expertise 
E)  referent power 
A)  coercive power 
B)  legitimate power 
C)  reward power 
D)  power of expertise 
E)  referent power

Question 10

Catchball involves reporting from teams and feedback from management.

Accepted Answer

A) True 
 B)False

Question 11

In the forced-choice model, the environmental assessment is completed by examining ________.

Accepted Answer

A)  the forecast of operational needs 
B)  explicit strategies of competitors 
C)  the statement of mission 
D)  interrelated set of financial and nonfinancial objectives 
E)  major future programs 
A)  the forecast of operational needs 
B)  explicit strategies of competitors 
C)  the statement of mission 
D)  interrelated set of financial and nonfinancial objectives 
E)  major future programs

Question 12

Which of the following is the first step in the Hoshin planning process?

Accepted Answer

A)  product management action plans 
B)  senior management action plans 
C)  product management development of one-year goals 
D)  senior management development of one-year goals 
E)  development of three- to five-year goals 
A)  product management action plans 
B)  senior management action plans 
C)  product management development of one-year goals 
D)  senior management development of one-year goals 
E)  development of three- to five-year goals

Question 13

The two dimensions of strategic planning are content and process.

Accepted Answer

A) True 
 B)False

Question 14

Kanri is the term used to describe the interactive nature of the Hoshin planning process.

Accepted Answer

A) True 
 B)False

Question 15

Explain quality as a core competency.

Accepted Answer

Core competence consists of communicatio

Question 16

________ costs are costs that limit the occurrence of defects and imperfections.

Accepted Answer

A)  Process 
B)  Assessment 
C)  Prevention 
D)  Failure 
E)  Appraisal 
A)  Process 
B)  Assessment 
C)  Prevention 
D)  Failure 
E)  Appraisal

Question 17

Which generic strategy is being utilized if a customer perceives uniqueness of a high-status product or service?

Accepted Answer

A)  quality 
B)  cost 
C)  differentiation 
D)  flexibility 
E)  focus 
A)  quality 
B)  cost 
C)  differentiation 
D)  flexibility 
E)  focus

Question 18

________ consists of the steps for developing strategy within an organization.

Accepted Answer

A)  Prototype 
B)  Criterion 
C)  Process 
D)  Content 
E)  Paradigm 
A)  Prototype 
B)  Criterion 
C)  Process 
D)  Content 
E)  Paradigm

Question 19

The trait dimension of leadership deals with variables, such as height, productivity, and intelligence.

Accepted Answer

A) True 
 B)False

Question 20

A method for strategic quality planning where a three- to five-year plan is developed along with the current year's objectives is called the ________.

Accepted Answer

A)  logistics model 
B)  PAF paradigm 
C)  sustainability process 
D)  Hoshin planning process 
E)  forced-choice model 
A)  logistics model 
B)  PAF paradigm 
C)  sustainability process 
D)  Hoshin planning process 
E)  forced-choice model

Legitimate power is derived from the position an individual holds in an organization.

Hoshin planning is a strategic content variable that results in cascading action plans desired to achieve corporate goals.

Commitment to quality is measured in budget cycles.

Internal failure costs are the costs associated with online failure.

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Reducing waste and improving environmental performance, which are consistent with lean and quality management philosophies, are linked to what business practice or variable?

________ is derived from a leader's possession of special knowledge.

In the forced-choice model, the organization's position is determined by examining ________.

If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.

Catchball involves reporting from teams and feedback from management.

In the forced-choice model, the environmental assessment is completed by examining ________.

Which of the following is the first step in the Hoshin planning process?

The two dimensions of strategic planning are content and process.

Kanri is the term used to describe the interactive nature of the Hoshin planning process.

Explain quality as a core competency.

________ costs are costs that limit the occurrence of defects and imperfections.

Which generic strategy is being utilized if a customer perceives uniqueness of a high-status product or service?

________ consists of the steps for developing strategy within an organization.

The trait dimension of leadership deals with variables, such as height, productivity, and intelligence.

A method for strategic quality planning where a three- to five-year plan is developed along with the current year's objectives is called the ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

Legitimate power is derived from the position an individual holds in an organization.

Hoshin planning is a strategic content variable that results in cascading action plans desired to achieve corporate goals.

Commitment to quality is measured in budget cycles.

Internal failure costs are the costs associated with online failure.

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Reducing waste and improving environmental performance, which are consistent with lean and quality management philosophies, are linked to what business practice or variable?

________ is derived from a leader's possession of special knowledge.

In the forced-choice model, the organization's position is determined by examining ________.

If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.

Catchball involves reporting from teams and feedback from management.

In the forced-choice model, the environmental assessment is completed by examining ________.

Which of the following is the first step in the Hoshin planning process?

The two dimensions of strategic planning are content and process.

Kanri is the term used to describe the interactive nature of the Hoshin planning process.

Explain quality as a core competency.

________ costs are costs that limit the occurrence of defects and imperfections.

Which generic strategy is being utilized if a customer perceives uniqueness of a high-status product or service?

________ consists of the steps for developing strategy within an organization.

The trait dimension of leadership deals with variables, such as height, productivity, and intelligence.

A method for strategic quality planning where a three- to five-year plan is developed along with the current year's objectives is called the ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters