Exam 5: Managing for Business Success

The company's _____ team led Wendy's response when a diner claimed to have found a fingertip in her chili.

Because sheer size makes it difficult for managers to oversee operations and serve customers,most large companies are structured as _____ organizations.

A company usually has a product division structure when it must move goods through several production steps.

Which of the following is a step in the managerial control process?

At first glance,you probably wouldn't want to work for an autocratic leader.

Department heads at St. Claire Machine Works, a $5 million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills. -There's no evidence that St.Claire department heads are involved in _____.

Objectives are major accomplishments that the company wants to achieve over a long period of time.

If you adopted a functional approach to departmentalization,which of the following types of jobs could you group into clusters?

Employees generally dislike working for democratic leaders and like working for autocratic leaders.

Which of the following is not one of the four primary functions of management?

"Thinking outside the box" involves the use of your technical skills.

_____ skills,though developed through job training and work experience,are generally acquired during the course of your formal education.

In setting strategic goals and performance objectives,Joan Rivers of DayMark Solutions would develop an overall course of action.

Confusing and error-riddled documents (including e-mails)make for poor messages and reflect poor _____ skills.

Showing who reports to whom,an organization's _____ describes the authority relationships among people working at different levels.

Determining the reasons for the deviations in work performed is part of the _____ process.

Long-range planning that establishes an overall course of action for a company is generally called _____.

Some technologies,including voice mail and e-mail,have actually _____ work loads.

To educate new employees,orientation trainers at Valparaiso Communications use an organization chart in which horizontal connecting lines show the firm's chain of demand.

Improving the customer-satisfaction score on dependability is best characterized as a(n)_____ goal.