Exam 4: Job Analysis and Work Design

Scenario 4.1 Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products that has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments . He also has to decide on how to measure the success of the team's efforts. -Refer to Scenario 4.1. What is the term for the first type of team Mike is considering, where he will put together different people from different units (Team 1)?

The competency-based approach to job analysis focuses on standard job duties, tasks, and the like.

Telecommuting is the use of personal computers, networks, and other communications technology to do work in the home that is traditionally done in the workplace.

What type of team is formed by management to resolve a major problem immediately?

Adding more meaningful tasks to an employee's job in an effort to make it more rewarding is an example of job enrichment.

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

Diaries can be used to collect information for a job analysis.

A workflow analysis is a type of job analysis.

Which of the following is most likely to result in a successful telecommuting situation?

What type of analysis can be used to help determine the best processes, types, and mix of jobs, and how they should ideally be organized to execute the firm's mission?