Question 1

In the management hierarchy,supervisors are near the top.

Accepted Answer

A) True 
 B)False  False

Question 2

JIT Corp.develops software tools for banking operations.One of the company's beliefs is that creativity is the most important factor in the success of an organization.Hence,apart from the time allotted to complete the regular revenue generating tasks,the company also allots a separate time period for its employees to work on their own ideas.In this scenario,JIT Corp.is trying to integrate creativity into its

Accepted Answer

A) organizational policy. 
B) corporate culture. 
C) mission statement. 
D) enterprise architecture. 
A) organizational policy. 
B) corporate culture. 
C) mission statement. 
D) enterprise architecture. B

Question 3

At a clothing store,new employees learn during their training that they are referred to as team members rather than workers,and that customers are called guests.This is an example of preserving corporate culture.

Accepted Answer

A) True 
 B)False  True

Question 4

______ leadership style would allow sales personnel to participate in setting sales quotas along with the managers.

Accepted Answer

A) Free-rein 
B) Judgmental 
C) Democratic 
D) Autocratic 
A) Free-rein 
B) Judgmental 
C) Democratic 
D) Autocratic

Question 5

Which planning involves implementing the activities specified by strategic plans?

Accepted Answer

A) Incident 
B) Tactical 
C) Exigency 
D) Contingency 
A) Incident 
B) Tactical 
C) Exigency 
D) Contingency

Question 6

Democratic leaders give their subordinates the authority to make all decisions.

Accepted Answer

A) True 
 B)False

Question 7

Marina strongly believes that freshmen need credit counseling,so she begins a not-for-profit organization devoted to this need.Which of the following is depicted in this scenario?

Accepted Answer

A) Monitoring strategic plans 
B) Performing the controlling function 
C) Setting a vision 
D) Executing organizational objectives 
A) Monitoring strategic plans 
B) Performing the controlling function 
C) Setting a vision 
D) Executing organizational objectives

Question 8

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

Accepted Answer

A) human 
B) conceptual 
C) intuitive 
D) visionary 
A) human 
B) conceptual 
C) intuitive 
D) visionary

Question 9

Whytech Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?

Accepted Answer

A) Fixing tight deadlines for tasks to be completed by employees 
B) Openly communicating with the customers in the event of delayed delivery of products 
C) Creating a mobile application to ease the customers' shopping experience 
D) Offering incentives and additional benefits to motivate employees 
A) Fixing tight deadlines for tasks to be completed by employees 
B) Openly communicating with the customers in the event of delayed delivery of products 
C) Creating a mobile application to ease the customers' shopping experience 
D) Offering incentives and additional benefits to motivate employees

Question 10

Which of the following is true of a line organization?

Accepted Answer

A) It is effective in a crisis situation. 
B) It is a complex organization structure. 
C) It places authority jointly in the hands of a group of individuals. 
D) It links employees from different parts of the organization to work together. 
A) It is effective in a crisis situation. 
B) It is a complex organization structure. 
C) It places authority jointly in the hands of a group of individuals. 
D) It links employees from different parts of the organization to work together.

Question 11

As a firm grows,its organizational structure will often become more complex.

Accepted Answer

A) True 
 B)False

Question 12

Autocratic leadership includes subordinates in the decision-making process.

Accepted Answer

A) True 
 B)False

Question 13

An advertising agency creates departments for creative personnel,media buyers,and account executives.This is an example of _____ departmentalization.

Accepted Answer

A) process 
B) geographical 
C) product 
D) functional 
A) process 
B) geographical 
C) product 
D) functional

Question 14

Aisha reviews the applications received for a new position in finance.This is an example of _____ planning.

Accepted Answer

A) operational 
B) contingency 
C) tactical 
D) strategic 
A) operational 
B) contingency 
C) tactical 
D) strategic

Question 15

The management function of directing might include training and retraining employees,establishing work schedules,and monitoring progress.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a difference between programmed and nonprogrammed decisions?

Accepted Answer

A) Unlike programmed decisions,nonprogrammed decisions involve routine problems. 
B) Unlike nonprogrammed decisions,programmed decisions involve complex problems. 
C) Unlike programmed decisions,nonprogrammed decisions involve unique problems. 
D) Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures. 
A) Unlike programmed decisions,nonprogrammed decisions involve routine problems. 
B) Unlike nonprogrammed decisions,programmed decisions involve complex problems. 
C) Unlike programmed decisions,nonprogrammed decisions involve unique problems. 
D) Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures.

Question 17

Yan works directly with her nonmanagerial subordinates.She allocates work to her team members and sets deadlines and targets for each member.She also conducts performance appraisal for her team members.Yan is most likely to belong to

Accepted Answer

A) middle management. 
B) strategic management. 
C) top management. 
D) first-line management. 
A) middle management. 
B) strategic management. 
C) top management. 
D) first-line management.

Question 18

Who among the following is most likely to have the free-reign style of leadership?

Accepted Answer

A) Gia makes decisions with little or no consultation from her employees. 
B) Aaron encourages employees' participation in decision making. 
C) Syed expects his employees to make their own decisions. 
D) Nazneen shares authority and responsibility with her employees. 
A) Gia makes decisions with little or no consultation from her employees. 
B) Aaron encourages employees' participation in decision making. 
C) Syed expects his employees to make their own decisions. 
D) Nazneen shares authority and responsibility with her employees.

Question 19

In a committee organization,the ultimate responsibility is still held by one individual.

Accepted Answer

A) True 
 B)False

Question 20

A single company will follow only one departmentalization scheme.

Accepted Answer

A) True 
 B)False

In the management hierarchy,supervisors are near the top.

At a clothing store,new employees learn during their training that they are referred to as team members rather than workers,and that customers are called guests.This is an example of preserving corporate culture.

______ leadership style would allow sales personnel to participate in setting sales quotas along with the managers.

Which planning involves implementing the activities specified by strategic plans?

Democratic leaders give their subordinates the authority to make all decisions.

Marina strongly believes that freshmen need credit counseling,so she begins a not-for-profit organization devoted to this need.Which of the following is depicted in this scenario?

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

Whytech Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?

Which of the following is true of a line organization?

As a firm grows,its organizational structure will often become more complex.

Autocratic leadership includes subordinates in the decision-making process.

An advertising agency creates departments for creative personnel,media buyers,and account executives.This is an example of _____ departmentalization.

Aisha reviews the applications received for a new position in finance.This is an example of _____ planning.

The management function of directing might include training and retraining employees,establishing work schedules,and monitoring progress.

Which of the following is a difference between programmed and nonprogrammed decisions?

Yan works directly with her nonmanagerial subordinates.She allocates work to her team members and sets deadlines and targets for each member.She also conducts performance appraisal for her team members.Yan is most likely to belong to

Who among the following is most likely to have the free-reign style of leadership?

In a committee organization,the ultimate responsibility is still held by one individual.

A single company will follow only one departmentalization scheme.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Business Today

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment,teamwork,and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

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Exam 7: Management,leadership,and the Internal Organization

In the management hierarchy,supervisors are near the top.

At a clothing store,new employees learn during their training that they are referred to as team members rather than workers,and that customers are called guests.This is an example of preserving corporate culture.

______ leadership style would allow sales personnel to participate in setting sales quotas along with the managers.

Which planning involves implementing the activities specified by strategic plans?

Democratic leaders give their subordinates the authority to make all decisions.

Marina strongly believes that freshmen need credit counseling,so she begins a not-for-profit organization devoted to this need.Which of the following is depicted in this scenario?

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

Whytech Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?

Which of the following is true of a line organization?

As a firm grows,its organizational structure will often become more complex.

Autocratic leadership includes subordinates in the decision-making process.

An advertising agency creates departments for creative personnel,media buyers,and account executives.This is an example of _____ departmentalization.

Aisha reviews the applications received for a new position in finance.This is an example of _____ planning.

The management function of directing might include training and retraining employees,establishing work schedules,and monitoring progress.

Which of the following is a difference between programmed and nonprogrammed decisions?

Yan works directly with her nonmanagerial subordinates.She allocates work to her team members and sets deadlines and targets for each member.She also conducts performance appraisal for her team members.Yan is most likely to belong to

Who among the following is most likely to have the free-reign style of leadership?

In a committee organization,the ultimate responsibility is still held by one individual.

A single company will follow only one departmentalization scheme.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Business Today

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment,teamwork,and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters