Question 1

Organizational philosophy is primarily conveyed through ________.

Accepted Answer

A) upward communication 
B) lateral communication 
C) downward communication 
D) horizontal communication 
E) informal communication 
A) upward communication 
B) lateral communication 
C) downward communication 
D) horizontal communication 
E) informal communication

Question 2

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

Accepted Answer

A) upward communication 
B) downward communication 
C) informal communication 
D) lateral communication 
E) external communication 
A) upward communication 
B) downward communication 
C) informal communication 
D) lateral communication 
E) external communication

Question 3

One of the characteristics of the grapevine is that it ________.

Accepted Answer

A) is usually controlled and monitored by managers 
B) springs up and is used regularly within the organization 
C) usually follows an upward communication channel 
D) is heavily influenced by the top executives of an organization 
E) exists largely to serve the self-interests of the people within it 
A) is usually controlled and monitored by managers 
B) springs up and is used regularly within the organization 
C) usually follows an upward communication channel 
D) is heavily influenced by the top executives of an organization 
E) exists largely to serve the self-interests of the people within it

Question 4

Which one of the following is the primary purpose of the influencing managerial function?

Accepted Answer

A) eliminating organizational grapevine 
B) business process restructuring 
C) enhancing the attainment of management objectives 
D) manipulation of critical information 
E) elimination of organizational conflicts 
A) eliminating organizational grapevine 
B) business process restructuring 
C) enhancing the attainment of management objectives 
D) manipulation of critical information 
E) elimination of organizational conflicts

Question 5

Primary management activities such as communicating,leading,and motivating are considered ________.

Accepted Answer

A) influencing processes 
B) organizational outputs 
C) internal resources 
D) external resources 
E) organizational inputs 
A) influencing processes 
B) organizational outputs 
C) internal resources 
D) external resources 
E) organizational inputs

Question 6

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimize the barriers that get in the way of understanding.When communicating with them,John should be aware of ________ barriers.

Accepted Answer

A) macro 
B) neutral 
C) general 
D) micro 
E) situational 
A) macro 
B) neutral 
C) general 
D) micro 
E) situational

Question 7

The communication source's view of the destination is a microbarrier of communication.

Accepted Answer

A) True 
 B)False

Question 8

In which of the following grapevine patterns does information travel only to selected individuals?

Accepted Answer

A) single-strand 
B) gossip 
C) probability 
D) serial 
E) cluster 
A) single-strand 
B) gossip 
C) probability 
D) serial 
E) cluster

Question 9

Which one of the following communication macrobarriers was the reason President Barack Obama's White House Staff retooled its communication strategy at the conclusion of his first year in office?

Accepted Answer

A) need for increasing complex information 
B) increasing need for information 
C) need to know languages other than English 
D) decreased time available to learn new concepts 
E) multimeaning words 
A) need for increasing complex information 
B) increasing need for information 
C) need to know languages other than English 
D) decreased time available to learn new concepts 
E) multimeaning words

Question 10

Mark is the CEO of a leading FMCG company.He wants to encourage greater upward communication in the organization.What are some of the ways in which he can do this?

Accepted Answer

Techniques that managers commonly use to

Organizational philosophy is primarily conveyed through ________.

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

One of the characteristics of the grapevine is that it ________.

Which one of the following is the primary purpose of the influencing managerial function?

Primary management activities such as communicating,leading,and motivating are considered ________.

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimize the barriers that get in the way of understanding.When communicating with them,John should be aware of ________ barriers.

The communication source's view of the destination is a microbarrier of communication.

In which of the following grapevine patterns does information travel only to selected individuals?

Which one of the following communication macrobarriers was the reason President Barack Obama's White House Staff retooled its communication strategy at the conclusion of his first year in office?

Mark is the CEO of a leading FMCG company.He wants to encourage greater upward communication in the organization.What are some of the ways in which he can do this?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

Organizational philosophy is primarily conveyed through ________.

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

One of the characteristics of the grapevine is that it ________.

Which one of the following is the primary purpose of the influencing managerial function?

Primary management activities such as communicating,leading,and motivating are considered ________.

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimize the barriers that get in the way of understanding.When communicating with them,John should be aware of ________ barriers.

The communication source's view of the destination is a microbarrier of communication.

In which of the following grapevine patterns does information travel only to selected individuals?

Which one of the following communication macrobarriers was the reason President Barack Obama's White House Staff retooled its communication strategy at the conclusion of his first year in office?

Mark is the CEO of a leading FMCG company.He wants to encourage greater upward communication in the organization.What are some of the ways in which he can do this?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters