Question 1

What is the importance of nonverbal messages in a communicative process?

Accepted Answer

Albert Mehrabian developed the following

Question 2

A signal refers to ________.

Accepted Answer

A) a decoded message with the receiver 
B) the medium used to encode a message 
C) a nonverbal clue provided by a communicator 
D) the medium used to transmit a message 
E) a message transmitted from one person to another 
A) a decoded message with the receiver 
B) the medium used to encode a message 
C) a nonverbal clue provided by a communicator 
D) the medium used to transmit a message 
E) a message transmitted from one person to another

Question 3

Which one of the following statements is true regarding nonverbal communication?

Accepted Answer

A) It is highly consistent with verbal communication. 
B) It has little influence on the total effect of communication. 
C) It cannot be used to encode and transmit thoughts. 
D) Nonverbal messages can be used to add content to verbal messages. 
E) Nonverbal messages do not include vocal tones. 
A) It is highly consistent with verbal communication. 
B) It has little influence on the total effect of communication. 
C) It cannot be used to encode and transmit thoughts. 
D) Nonverbal messages can be used to add content to verbal messages. 
E) Nonverbal messages do not include vocal tones.

Question 4

If effective communication is equal to 100%,what fraction of that 100% is the actual content of the message itself?

Accepted Answer

A) 55 
B) 38 
C) 27 
D) 7 
E) 0 
A) 55 
B) 38 
C) 27 
D) 7 
E) 0

Question 5

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

Accepted Answer

A) communicating 
B) influencing 
C) collaborating 
D) motivating 
E) coaching 
A) communicating 
B) influencing 
C) collaborating 
D) motivating 
E) coaching

Question 6

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Accepted Answer

A) True 
 B)False

Question 7

Which one of the following is most likely to encourage upward formal communication?

Accepted Answer

A) performance reviews 
B) position descriptions 
C) closed-door policies 
D) suggestion systems 
E) grapevines 
A) performance reviews 
B) position descriptions 
C) closed-door policies 
D) suggestion systems 
E) grapevines

Question 8

Which one of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Accepted Answer

A) Remove distractions. 
B) Stop talking. 
C) Hold your temper. 
D) Show the speaker you want to listen. 
E) Be patient. 
A) Remove distractions. 
B) Stop talking. 
C) Hold your temper. 
D) Show the speaker you want to listen. 
E) Be patient.

Question 9

Encoded information that the source intends to share with another person is called a ________.

Accepted Answer

A) rumor 
B) message 
C) signal 
D) medium 
E) code 
A) rumor 
B) message 
C) signal 
D) medium 
E) code

Question 10

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Accepted Answer

A) message 
B) understanding 
C) channel 
D) relationship 
E) signal 
A) message 
B) understanding 
C) channel 
D) relationship 
E) signal

Question 11

Which one of the following is considered a fundamental managerial skill?

Accepted Answer

A) technical skills 
B) communication ability 
C) charismatic leadership 
D) ability to maintain status quo 
E) ability to regulate procedures 
A) technical skills 
B) communication ability 
C) charismatic leadership 
D) ability to maintain status quo 
E) ability to regulate procedures

Question 12

You are the manager of a legal consulting firm.Which one of the following is an example of a microbarrier of communication that you are likely to come across?

Accepted Answer

A) The firm has several international clients who speak different languages and have different cultures. 
B) The legal data that your firm processes on a daily basis is increasingly becoming more complex. 
C) The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive. 
D) The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information. 
E) The firm's clients incorrectly perceive the information that is provided to them. 
A) The firm has several international clients who speak different languages and have different cultures. 
B) The legal data that your firm processes on a daily basis is increasingly becoming more complex. 
C) The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive. 
D) The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information. 
E) The firm's clients incorrectly perceive the information that is provided to them.

Question 13

________ is the process of guiding the activities of organization members in appropriate directions.

Accepted Answer

A) Communicating 
B) Influencing 
C) Controlling 
D) Planning 
E) Organizing 
A) Communicating 
B) Influencing 
C) Controlling 
D) Planning 
E) Organizing

Question 14

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Accepted Answer

A) True 
 B)False

Question 15

Explain the difference between communication macrobarriers and communication microbarriers.Give an example of each.

Accepted Answer

Factors that decrease the probability th

Question 16

Which one of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the feelings in relationships with others?

Accepted Answer

A) consideration 
B) interpersonal skills 
C) compassion 
D) emotional intelligence 
E) assertiveness 
A) consideration 
B) interpersonal skills 
C) compassion 
D) emotional intelligence 
E) assertiveness

Question 17

Which one of the following is a communication macrobarrier?

Accepted Answer

A) need for complex information 
B) destination's view of the source 
C) message interference 
D) receivers' perception 
E) usage of multimeaning words 
A) need for complex information 
B) destination's view of the source 
C) message interference 
D) receivers' perception 
E) usage of multimeaning words

Question 18

Organizational communication that follows the lines of the organization chart is called ________.

Accepted Answer

A) connective communication 
B) ceremonial communication 
C) formal organizational communication 
D) nonverbal communication 
E) collaborative organizational communication 
A) connective communication 
B) ceremonial communication 
C) formal organizational communication 
D) nonverbal communication 
E) collaborative organizational communication

Question 19

Which one of the following is true regarding serial transmission?

Accepted Answer

A) The information conveyed is highly accurate. 
B) The message becomes distorted as the length of the series increases. 
C) It provides stability to the organization. 
D) Employee morale tends to be poor. 
E) The presence of a leader is highly evident. 
A) The information conveyed is highly accurate. 
B) The message becomes distorted as the length of the series increases. 
C) It provides stability to the organization. 
D) Employee morale tends to be poor. 
E) The presence of a leader is highly evident.

Question 20

Which one of the following is the major reason for the establishment of informal communication networks?

Accepted Answer

A) lack of formal organizational communication channels 
B) desire for information that is not furnished formally 
C) inability of managers to communicate effectively 
D) vertical nature of the organizational structure 
E) lack of necessary rules and regulations within the organization 
A) lack of formal organizational communication channels 
B) desire for information that is not furnished formally 
C) inability of managers to communicate effectively 
D) vertical nature of the organizational structure 
E) lack of necessary rules and regulations within the organization

What is the importance of nonverbal messages in a communicative process?

A signal refers to ________.

Which one of the following statements is true regarding nonverbal communication?

If effective communication is equal to 100%,what fraction of that 100% is the actual content of the message itself?

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Which one of the following is most likely to encourage upward formal communication?

Which one of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Encoded information that the source intends to share with another person is called a ________.

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Which one of the following is considered a fundamental managerial skill?

You are the manager of a legal consulting firm.Which one of the following is an example of a microbarrier of communication that you are likely to come across?

________ is the process of guiding the activities of organization members in appropriate directions.

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Explain the difference between communication macrobarriers and communication microbarriers.Give an example of each.

Which one of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the feelings in relationships with others?

Which one of the following is a communication macrobarrier?

Organizational communication that follows the lines of the organization chart is called ________.

Which one of the following is true regarding serial transmission?

Which one of the following is the major reason for the establishment of informal communication networks?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

What is the importance of nonverbal messages in a communicative process?

A signal refers to ________.

Which one of the following statements is true regarding nonverbal communication?

If effective communication is equal to 100%,what fraction of that 100% is the actual content of the message itself?

Trot is the CEO of a consulting firm.He plays a key role in guiding the activities of organization members in appropriate directions.This role performed by Trot is called ________.

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Which one of the following is most likely to encourage upward formal communication?

Which one of the following instructions is considered the first and last commandment of good listening,because all other commandments depend on it?

Encoded information that the source intends to share with another person is called a ________.

Effective communication has really only taken place when the decoder and encoder have a shared ________.

Which one of the following is considered a fundamental managerial skill?

You are the manager of a legal consulting firm.Which one of the following is an example of a microbarrier of communication that you are likely to come across?

________ is the process of guiding the activities of organization members in appropriate directions.

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Explain the difference between communication macrobarriers and communication microbarriers.Give an example of each.

Which one of the following terms best represents the capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the feelings in relationships with others?

Which one of the following is a communication macrobarrier?

Organizational communication that follows the lines of the organization chart is called ________.

Which one of the following is true regarding serial transmission?

Which one of the following is the major reason for the establishment of informal communication networks?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters