Exam 14: Influencing and Communication

Mark finds out that his colleague,Mae,will soon be quitting the company and joining a rival firm.He immediately passes this information on to his teammate Josh,who tells Craig,who in turn mentions it to his secretary.In this way the message spreads from one person to the next,until the entire department knows about it.This is an example of the ________.

What is the major purpose of feedback in the communication process?

JoAnne is a new supervisor and employee at Cooper Corporation.She is attempting to better identify and understand each of her employees' needs and job duties.What would be the most effective means for JoAnne to gather this information from her employees,especially if she wants to capture both the verbal and nonverbal elements of her employees' reactions?

________ is the process of converting messages back into information.

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

WePharma,Inc. ,a biopharmaceutical company,develops targeted therapies for the treatment of cancer and inflammatory diseases.Mara Alarcon,the CEO of the company,insists that employees communicate only through formal channels.Despite these restrictions,she observes many informal networks within the organization.Which one of the following is the most likely reason for establishment of these informal networks?

What is emotional intelligence? Why is it important in organizations?

Malcolm,an accounts clerk,is all set to make a presentation on how his team can improve their productivity by changing certain work practices.His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him.The manager most likely said this because being critical ________.

The process of guiding the activities of organization members in appropriate directions is called controlling.

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Which flow of communication tends to be least under the control of management?

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

What is the importance of lateral communication in an organization?

The increasing need for information in today's society is an example of a microbarrier to communication.

How can managers promote formal organizational communication?

Henry just heard a rumor from one of his coworkers.He immediately passes the information on to the first person who happens to walk by.This is an example of the ________ grapevine.

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

________ is the process of sharing information with other individuals.

Which one of the following is the most complete and accurate description of communication barriers?

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.