Question 1

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

Accepted Answer

A) downward communication 
B) upward communication 
C) collaborative communication 
D) lateral communication 
E) parallel communication 
A) downward communication 
B) upward communication 
C) collaborative communication 
D) lateral communication 
E) parallel communication

Question 2

In which one of the following grapevine patterns do grapevine members communicate randomly with one another?

Accepted Answer

A) probability 
B) gossip 
C) single-strand 
D) cluster 
E) group 
A) probability 
B) gossip 
C) single-strand 
D) cluster 
E) group

Question 3

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

Accepted Answer

A) lateral communication 
B) upward communication 
C) vertical communication 
D) informal communication 
E) downward communication 
A) lateral communication 
B) upward communication 
C) vertical communication 
D) informal communication 
E) downward communication

Question 4

Tim is speaking to one of his professors.He tells the professor that he is satisfied with the grades that he has received.In this situation,Tim is the ________.

Accepted Answer

A) encoder 
B) message channel 
C) signal channel 
D) decoder 
E) receiver 
A) encoder 
B) message channel 
C) signal channel 
D) decoder 
E) receiver

Question 5

An effective listener should go easy on arguments and criticism because being critical ________.

Accepted Answer

A) reduces the importance of the conversation 
B) is a symptom of unreceptive communication 
C) puts the speaker on the defensive 
D) creates a permissive environment for the speaker 
E) is a sign of distraction 
A) reduces the importance of the conversation 
B) is a symptom of unreceptive communication 
C) puts the speaker on the defensive 
D) creates a permissive environment for the speaker 
E) is a sign of distraction

Question 6

Which one of the following is an example of a nonverbal form of communication?

Accepted Answer

A) words used in emails 
B) tone used in conference calls 
C) words used in indirect communication 
D) a performance appraisal report 
E) language of communication 
A) words used in emails 
B) tone used in conference calls 
C) words used in indirect communication 
D) a performance appraisal report 
E) language of communication

Question 7

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Accepted Answer

A) interpersonal 
B) motivational 
C) oral and written communication 
D) collaboration 
E) planning 
A) interpersonal 
B) motivational 
C) oral and written communication 
D) collaboration 
E) planning

Question 8

Managers should prevent the flow of information through the grapevine.Do you think this argument is valid? Explain your answer.

Accepted Answer

Grapevines are a factor managers must de

Question 9

Sandra finds out that a rumor about her is making the rounds in the office - she supposedly had a rift with her manager over her performance review and is now planning to quit the company.Though completely untrue,she sets out to find the person who started the rumor.She confronts several of her colleagues regarding this and everyone tells her that they heard it from Sheela,her boss's secretary.This is an example of a ________.

Accepted Answer

A) single-strand grapevine 
B) gossip grapevine 
C) probability grapevine 
D) serial grapevine 
E) cluster grapevine 
A) single-strand grapevine 
B) gossip grapevine 
C) probability grapevine 
D) serial grapevine 
E) cluster grapevine

Question 10

Which one of the following observations is consistent with the "ten commandments of good communication"?

Accepted Answer

A) All communications should be planned by the sender alone. 
B) Focus more on the content than the overtones in communication. 
C) Communication should be avoided if the receiver cannot perceive it correctly. 
D) Communications must be planned with the past in mind. 
E) Convey as much information as possible in each communication. 
A) All communications should be planned by the sender alone. 
B) Focus more on the content than the overtones in communication. 
C) Communication should be avoided if the receiver cannot perceive it correctly. 
D) Communications must be planned with the past in mind. 
E) Convey as much information as possible in each communication.

Question 11

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Accepted Answer

A) presenter 
B) channel 
C) administrator 
D) medium 
E) source 
A) presenter 
B) channel 
C) administrator 
D) medium 
E) source

Question 12

Which one of the following communication channels tends to be the most problematic for managers given the potential inaccuracy of the transmitted message as the message passes from one individual to another?

Accepted Answer

A) Face-to-Face 
B) Face-to-Group 
C) Individual 
D) Serial Transmission 
E) Group 
A) Face-to-Face 
B) Face-to-Group 
C) Individual 
D) Serial Transmission 
E) Group

Question 13

Which one of the following is considered a microbarrier to organizational communication?

Accepted Answer

A) need for better information 
B) need to learn new concepts 
C) need to learn new languages 
D) individuals' complex information processing abilities 
E) individuals' perception of message 
A) need for better information 
B) need to learn new concepts 
C) need to learn new languages 
D) individuals' complex information processing abilities 
E) individuals' perception of message

Question 14

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Accepted Answer

A) upward communication 
B) lateral communication 
C) downward communication 
D) informal communication networks 
E) internal communication networks 
A) upward communication 
B) lateral communication 
C) downward communication 
D) informal communication networks 
E) internal communication networks

Question 15

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

Accepted Answer

A) upward 
B) vertical 
C) virtual 
D) downward 
E) lateral 
A) upward 
B) vertical 
C) virtual 
D) downward 
E) lateral

Question 16

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

Accepted Answer

A) True 
 B)False

Question 17

List the major characteristics of organizational grapevine?

Accepted Answer

The informal organizational communicatio

Question 18

The purpose of the influencing function of management is ________.

Accepted Answer

A) persuade customers to purchase the company's products 
B) guide the behaviors of employees to attain the organization's goals 
C) coerce employees into changing their behaviors 
D) control the actions of employees in their personal lives 
E) organize groups of employees into efficient work units 
A) persuade customers to purchase the company's products 
B) guide the behaviors of employees to attain the organization's goals 
C) coerce employees into changing their behaviors 
D) control the actions of employees in their personal lives 
E) organize groups of employees into efficient work units

Question 19

________ is the destination's reaction to a message.

Accepted Answer

A) Perception 
B) Feedback 
C) Channeling 
D) Signaling 
E) Grapevine 
A) Perception 
B) Feedback 
C) Channeling 
D) Signaling 
E) Grapevine

Question 20

Which one of the following should the source do to gather nonverbal feedback?

Accepted Answer

A) Observe the destination's gestures and facial expressions. 
B) Ask the destination questions about the message. 
C) Repeat the message and ask for specific feedback. 
D) Ask the destination about how the message was perceived. 
E) Use tests and procedures that suit the situation. 
A) Observe the destination's gestures and facial expressions. 
B) Ask the destination questions about the message. 
C) Repeat the message and ask for specific feedback. 
D) Ask the destination about how the message was perceived. 
E) Use tests and procedures that suit the situation.

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

In which one of the following grapevine patterns do grapevine members communicate randomly with one another?

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

Tim is speaking to one of his professors.He tells the professor that he is satisfied with the grades that he has received.In this situation,Tim is the ________.

An effective listener should go easy on arguments and criticism because being critical ________.

Which one of the following is an example of a nonverbal form of communication?

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Managers should prevent the flow of information through the grapevine.Do you think this argument is valid? Explain your answer.

Which one of the following observations is consistent with the "ten commandments of good communication"?

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Which one of the following communication channels tends to be the most problematic for managers given the potential inaccuracy of the transmitted message as the message passes from one individual to another?

Which one of the following is considered a microbarrier to organizational communication?

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

List the major characteristics of organizational grapevine?

The purpose of the influencing function of management is ________.

________ is the destination's reaction to a message.

Which one of the following should the source do to gather nonverbal feedback?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

In which one of the following grapevine patterns do grapevine members communicate randomly with one another?

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

Tim is speaking to one of his professors.He tells the professor that he is satisfied with the grades that he has received.In this situation,Tim is the ________.

An effective listener should go easy on arguments and criticism because being critical ________.

Which one of the following is an example of a nonverbal form of communication?

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

Managers should prevent the flow of information through the grapevine.Do you think this argument is valid? Explain your answer.

Which one of the following observations is consistent with the "ten commandments of good communication"?

The person in the interpersonal communication situation who originates and encodes information to be shared with another person is called the ________.

Which one of the following communication channels tends to be the most problematic for managers given the potential inaccuracy of the transmitted message as the message passes from one individual to another?

Which one of the following is considered a microbarrier to organizational communication?

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

List the major characteristics of organizational grapevine?

The purpose of the influencing function of management is ________.

________ is the destination's reaction to a message.

Which one of the following should the source do to gather nonverbal feedback?

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters