Exam 24: Understanding and Resolving Conflict
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Marcus is a circulating nurse in the operating room.He is usually assigned to general surgery,but on this day he is assigned to the orthopedic room.He is unfamiliar with the routines and studies the doctor's preference cards before each patient.The fourth patient comes into the room,and Marcus prepares a site for a biopsy by using a Betadine solution.The surgeon prefers another solution.He notices what Marcus has done and immediately corrects him by rudely insulting him.Which of the following is the most appropriate approach to conflict resolution in this example?
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