Question 1

The most important approach that a nurse manager can take with an emotionally troubled employee is to:

Accepted Answer

A)  Act as a therapist for the employee. 
B)  Adjust the standard of care to assist the employee. 
C)  Assist the employee in obtaining professional help. 
D)  Adjust the employee's work schedule to decrease stress. 
A)  Act as a therapist for the employee. 
B)  Adjust the standard of care to assist the employee. 
C)  Assist the employee in obtaining professional help. 
D)  Adjust the employee's work schedule to decrease stress.

Question 2

Susan,a new graduate,is upset that so many staff members have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:

Accepted Answer

A)  Not all absenteeism is voluntary. 
B)  High personal control contributes to absenteeism. 
C)  Direct discussions with employees who have high levels of absenteeism are not recommended. 
D)  All absenteeism is related to personal issues and needs. 
A)  Not all absenteeism is voluntary. 
B)  High personal control contributes to absenteeism. 
C)  Direct discussions with employees who have high levels of absenteeism are not recommended. 
D)  All absenteeism is related to personal issues and needs.

Question 3

Nurses generally experience difficulty in identifying behaviours and actions that could signal chemical dependency in a coworker.Which of the following is not a behavioural change that occurs with chemical dependency?

Accepted Answer

A)  Personality and behavioural changes. 
B)  Job performance changes. 
C)  Changes in educational involvement and pursuit. 
D)  Absenteeism. 
A)  Personality and behavioural changes. 
B)  Job performance changes. 
C)  Changes in educational involvement and pursuit. 
D)  Absenteeism.

Question 4

The education consultant for the hospital is presenting a workshop on "Documentation: A Manager's Responsibility." Which of the following points concerning documentation of personnel problems would she not include in her PowerPoint presentation?

Accepted Answer

A)  "Documentation cannot be left to memory.A notation must be placed in the personnel file." 
B)  "Documentation should avoid discussion of the problem." 
C)  "Documentation should include what was done about the problem when it occurred." 
D)  "Documentation needs to include date,time,and place." 
A)  "Documentation cannot be left to memory.A notation must be placed in the personnel file." 
B)  "Documentation should avoid discussion of the problem." 
C)  "Documentation should include what was done about the problem when it occurred." 
D)  "Documentation needs to include date,time,and place."

Question 5

A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident.Which of the following is best for documentation of personnel problems?

Accepted Answer

A)  Use of the performance appraisal on an annual basis. 
B)  Notes made immediately after an incident that include a description of the incident,actions taken,plans,and follow-up. 
C)  A tally sheet of medication errors and other specific problems that will be used at annual review. 
D)  Copies of reports,placed in the employee's file,of all unusual occurrences involving the employee. 
A)  Use of the performance appraisal on an annual basis. 
B)  Notes made immediately after an incident that include a description of the incident,actions taken,plans,and follow-up. 
C)  A tally sheet of medication errors and other specific problems that will be used at annual review. 
D)  Copies of reports,placed in the employee's file,of all unusual occurrences involving the employee.

Question 6

A nurse's emotional transference from past trauma may affect their ability to function within a clinical setting.A manager must be attuned to a nurse's level of emotional well-being.Which of the following could demonstrate a nurse who is exhibiting signs of past trauma? (Select all that apply.)

Accepted Answer

A)  Hostility toward others. 
B)  Addictive tendencies. 
C)  Maladaptive perfectionism. 
D)  Testing of workplace guidelines. 
E)  None of above 
A)  Hostility toward others. 
B)  Addictive tendencies. 
C)  Maladaptive perfectionism. 
D)  Testing of workplace guidelines. 
E)  None of above

Question 7

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Accepted Answer

A)  Include a plan to correct them and to prevent future occurrences. 
B)  State a detailed history of past problems that are related to the current one. 
C)  Be written at the convenience of the manager. 
D)  Accumulate until the evaluation period begins. 
A)  Include a plan to correct them and to prevent future occurrences. 
B)  State a detailed history of past problems that are related to the current one. 
C)  Be written at the convenience of the manager. 
D)  Accumulate until the evaluation period begins.

The most important approach that a nurse manager can take with an emotionally troubled employee is to:

Susan,a new graduate,is upset that so many staff members have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:

Nurses generally experience difficulty in identifying behaviours and actions that could signal chemical dependency in a coworker.Which of the following is not a behavioural change that occurs with chemical dependency?

The education consultant for the hospital is presenting a workshop on "Documentation: A Manager's Responsibility." Which of the following points concerning documentation of personnel problems would she not include in her PowerPoint presentation?

A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident.Which of the following is best for documentation of personnel problems?

A nurse's emotional transference from past trauma may affect their ability to function within a clinical setting.A manager must be attuned to a nurse's level of emotional well-being.Which of the following could demonstrate a nurse who is exhibiting signs of past trauma? (Select all that apply.)

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Leading, managing, and Following

Developing the Role of Leader

Developing the Role of Manager

Nursing Leadership in Indigenous Health

Patient Focus

Ethical Issues

Legal Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, politics, and Influence

Caring and Communicating in Nursing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, developing, and Evaluating Staff

Strategic Planning and Goal Setting

Nursing Leading Change: a Relational Emancipatory Framework for Health and Social

Building Teams Through Communication and Partnerships

Collective Nursing Advocacy

Understanding Quality, risk, and Safety

Translating Research Into Practice

Understanding and Resolving Conflict

Workplace Violence and Incivility

Inter- and Intraprofessional Practice and Leading in Professional Practice Settings

Role Transition

Self-Management: Stress and Time

Thriving for the Future

Leading and Managing Your Career

Nursing Students As Leaders

Filters

Exam 25: Managing Personnel Challenges

The most important approach that a nurse manager can take with an emotionally troubled employee is to:

Susan,a new graduate,is upset that so many staff members have been absent lately from the unit.She declares to you that all absenteeism could be eliminated with proper management.Your response is based on understanding that:

Nurses generally experience difficulty in identifying behaviours and actions that could signal chemical dependency in a coworker.Which of the following is not a behavioural change that occurs with chemical dependency?

The education consultant for the hospital is presenting a workshop on "Documentation: A Manager's Responsibility." Which of the following points concerning documentation of personnel problems would she not include in her PowerPoint presentation?

A nurse manager understands that the second step in handling an employee with a disciplinary problem is to document the incident.Which of the following is best for documentation of personnel problems?

A nurse's emotional transference from past trauma may affect their ability to function within a clinical setting.A manager must be attuned to a nurse's level of emotional well-being.Which of the following could demonstrate a nurse who is exhibiting signs of past trauma? (Select all that apply.)

In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:

Leading, managing, and Following

Developing the Role of Leader

Developing the Role of Manager

Nursing Leadership in Indigenous Health

Patient Focus

Ethical Issues

Legal Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power, politics, and Influence

Caring and Communicating in Nursing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, developing, and Evaluating Staff

Strategic Planning and Goal Setting

Nursing Leading Change: a Relational Emancipatory Framework for Health and Social

Building Teams Through Communication and Partnerships

Collective Nursing Advocacy

Understanding Quality, risk, and Safety

Translating Research Into Practice

Understanding and Resolving Conflict

Workplace Violence and Incivility

Inter- and Intraprofessional Practice and Leading in Professional Practice Settings

Role Transition

Self-Management: Stress and Time

Thriving for the Future

Leading and Managing Your Career

Nursing Students As Leaders

Filters