Question 1

What are the three basic methods of interpersonal communication?

Accepted Answer

The three basic methods of interpersonal

Question 2

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

Accepted Answer

A) semantics. 
B) word connotations. 
C) the grapevine. 
D) tone differences. 
A) semantics. 
B) word connotations. 
C) the grapevine. 
D) tone differences.

Question 3

If you read the minutes of the meeting,you would NOT have the benefit of the:

Accepted Answer

A) non-verbal communication. 
B) aggressive indications. 
C) social platforms. 
D) comments in the blog. 
A) non-verbal communication. 
B) aggressive indications. 
C) social platforms. 
D) comments in the blog.

Question 4

What is meant by channel richness?

Accepted Answer

It is the amount of information that can

Question 5

Formal guidelines and authority hierarchies are examples of which function of communication?

Accepted Answer

A) interaction 
B) control 
C) information 
D) organisation 
A) interaction 
B) control 
C) information 
D) organisation

Question 6

All of the following statements about face-to-face communication are correct EXCEPT:

Accepted Answer

A) It provides for a maximum amount of information to be transmitted. 
B) It scores highest in terms of channel richness. 
C) Feedback is delayed. 
D) It offers multiple information cues. 
A) It provides for a maximum amount of information to be transmitted. 
B) It scores highest in terms of channel richness. 
C) Feedback is delayed. 
D) It offers multiple information cues.

Question 7

Communication fosters _________ as a means to improve performance.

Accepted Answer

A) leadership 
B) training 
C) motivation 
D) communication 
A) leadership 
B) training 
C) motivation 
D) communication

Question 8

When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

Accepted Answer

A) manual 
B) automatic 
C) controlled 
D) subconscious 
A) manual 
B) automatic 
C) controlled 
D) subconscious

Question 9

All of the following are examples of non-verbal communication EXCEPT:

Accepted Answer

A) evaluation of a competitor's intentions. 
B) facial expressions. 
C) intonations or emphasis given to words. 
D) physical distance between the message sender and receiver. 
A) evaluation of a competitor's intentions. 
B) facial expressions. 
C) intonations or emphasis given to words. 
D) physical distance between the message sender and receiver.

Question 10

Which of the following is/are recommendation(s)for reducing misperceptions when communicating with people from a different culture?

Accepted Answer

A) Foster an environment of mutual respect. 
B) Proactively maintain the identity of the group. 
C) Delay judgments until you've had time to interpret. 
D) All of the above. 
A) Foster an environment of mutual respect. 
B) Proactively maintain the identity of the group. 
C) Delay judgments until you've had time to interpret. 
D) All of the above.

Question 11

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

Accepted Answer

A) directional 
B) lateral 
C) downward 
D) formal 
A) directional 
B) lateral 
C) downward 
D) formal

Question 12

The advantages of oral communication are speed and feedback.

Accepted Answer

A) True 
 B)False

Question 13

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team is responsible for calling existing customers to offer Internet packages.However,the package offered quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.

Accepted Answer

A) downward 
B) upward 
C) lateral 
D) informal 
A) downward 
B) upward 
C) lateral 
D) informal

Question 14

Explain the directions of communication and give examples of each.

Accepted Answer

Communication can flow downward,upward o

Question 15

What are the benefits and drawbacks of email?

Accepted Answer

Email messages can be quickly written,ed

Question 16

Which of the following is NOT an example of upward communication?

Accepted Answer

A) employee attitude surveys 
B) performance reports prepared by lower management for top management 
C) suggestion boxes 
D) informing employees of policies 
A) employee attitude surveys 
B) performance reports prepared by lower management for top management 
C) suggestion boxes 
D) informing employees of policies

What are the three basic methods of interpersonal communication?

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

If you read the minutes of the meeting,you would NOT have the benefit of the:

What is meant by channel richness?

Formal guidelines and authority hierarchies are examples of which function of communication?

All of the following statements about face-to-face communication are correct EXCEPT:

Communication fosters _________ as a means to improve performance.

When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

All of the following are examples of non-verbal communication EXCEPT:

Which of the following is/are recommendation(s)for reducing misperceptions when communicating with people from a different culture?

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

The advantages of oral communication are speed and feedback.

Explain the directions of communication and give examples of each.

What are the benefits and drawbacks of email?

Which of the following is NOT an example of upward communication?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

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Exam 10: Communication

What are the three basic methods of interpersonal communication?

Cultural barriers to communication include all of the following EXCEPT barriers caused by:

If you read the minutes of the meeting,you would NOT have the benefit of the:

What is meant by channel richness?

Formal guidelines and authority hierarchies are examples of which function of communication?

All of the following statements about face-to-face communication are correct EXCEPT:

Communication fosters _________ as a means to improve performance.

When making a decision,if we consider information about the decision in a detailed way,relying on facts and figures,we are conducting ________ processing.

All of the following are examples of non-verbal communication EXCEPT:

Which of the following is/are recommendation(s)for reducing misperceptions when communicating with people from a different culture?

The communication that is used by group leaders and managers to assign goals,point out problems that need attention and provide job instructions is ________ communication.

The advantages of oral communication are speed and feedback.

Explain the directions of communication and give examples of each.

What are the benefits and drawbacks of email?

Which of the following is NOT an example of upward communication?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters