Question 1

What is communication apprehension and why is it of concern?

Accepted Answer

Communication apprehension is a major ba

Question 2

No group can exist without communication.

Accepted Answer

A) True 
 B)False

Question 3

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

Accepted Answer

A) jargon. 
B) selective perception. 
C) feedback. 
D) filtering. 
A) jargon. 
B) selective perception. 
C) feedback. 
D) filtering.

Question 4

All of the following are examples of downward communication flows EXCEPT:

Accepted Answer

A) employee attitude surveys. 
B) informing employees of procedures. 
C) pointing out problems that need attention. 
D) managers assigning goals. 
A) employee attitude surveys. 
B) informing employees of procedures. 
C) pointing out problems that need attention. 
D) managers assigning goals.

Question 5

Filtering,selective perception,information overload and language are:

Accepted Answer

A) potential barriers to effective communication. 
B) necessary for effective communication. 
C) communication techniques. 
D) none of the above. 
A) potential barriers to effective communication. 
B) necessary for effective communication. 
C) communication techniques. 
D) none of the above.

Question 6

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Adeline wants to increase the social cohesion within the company.What function of communication is likely to be dominant in the task?

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) privacy 
A) emotional expression 
B) control 
C) motivation 
D) privacy

Question 7

The amount of information that can be transmitted during a communication episode is called:

Accepted Answer

A) perception. 
B) filtering. 
C) feedback. 
D) channel richness. 
A) perception. 
B) filtering. 
C) feedback. 
D) channel richness.

Question 8

When a person manipulates information so that it will be seen more favourably by the receiver,they are:

Accepted Answer

A) filtering information. 
B) using vertical communication. 
C) communicating favourably. 
D) using selective perception. 
A) filtering information. 
B) using vertical communication. 
C) communicating favourably. 
D) using selective perception.

Question 9

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Which of the following is a good tip to provide employees who must deal with different cultures?

Accepted Answer

A) When in doubt,listen. 
B) Establish an environment of equality. 
C) State facts,not interpretations. 
D) All of the above. 
A) When in doubt,listen. 
B) Establish an environment of equality. 
C) State facts,not interpretations. 
D) All of the above.

Question 10

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. Brenda explains to future employees that __________ cultures,such as China and Vietnam,rely heavily on non-verbal cues.

Accepted Answer

A) low-content 
B) low-context 
C) high-content 
D) high-context 
A) low-content 
B) low-context 
C) high-content 
D) high-context

Question 11

In terms of facilitating the emergence of a leader,the most effective communication network is the:

Accepted Answer

A) wheel 
B) all-channel network 
C) circle 
D) chain 
A) wheel 
B) all-channel network 
C) circle 
D) chain

Question 12

Downward communication must be oral or face-to-face contact.

Accepted Answer

A) True 
 B)False

Question 13

Brenda is a recruiter for a global corporation with subsidiaries all over the world.She needs to convey information to future employees that will help them understand the importance of communicating across cultures. She should explain to future employees that oral agreements imply strong commitments in ________ cultures.

Accepted Answer

A) high-context 
B) high-content 
C) low-context 
D) low-content 
A) high-context 
B) high-content 
C) low-context 
D) low-content

Question 14

Automatic processing takes little effort,but it is time-consuming.

Accepted Answer

A) True 
 B)False

Question 15

Body movements,physical distance and looking at your watch are all examples of:

Accepted Answer

A) non-verbal communication. 
B) verbal communication. 
C) informal networks. 
D) kinesics. 
A) non-verbal communication. 
B) verbal communication. 
C) informal networks. 
D) kinesics.

Question 16

_________ is(are)a website where entries are written,generally displayed in reverse chronological order,about news,events and personal diary entries.

Accepted Answer

A) Facebook 
B) Blogs 
C) Twitter 
D) Instant messaging 
A) Facebook 
B) Blogs 
C) Twitter 
D) Instant messaging

Question 17

Which of the following is NOT a formal small-group network?

Accepted Answer

A) wheel 
B) all-channel 
C) chain 
D) spoke 
A) wheel 
B) all-channel 
C) chain 
D) spoke

Question 18

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

Accepted Answer

A) True 
 B)False

Question 19

The __________ communication network is well illustrated by self-managed teams.

Accepted Answer

A) interpersonal 
B) all-channel 
C) wheel 
D) circle 
A) interpersonal 
B) all-channel 
C) wheel 
D) circle

Question 20

Low-context cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

Accepted Answer

A) True 
 B)False

What is communication apprehension and why is it of concern?

No group can exist without communication.

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

All of the following are examples of downward communication flows EXCEPT:

Filtering,selective perception,information overload and language are:

The amount of information that can be transmitted during a communication episode is called:

When a person manipulates information so that it will be seen more favourably by the receiver,they are:

In terms of facilitating the emergence of a leader,the most effective communication network is the:

Downward communication must be oral or face-to-face contact.

Automatic processing takes little effort,but it is time-consuming.

Body movements,physical distance and looking at your watch are all examples of:

_________ is(are)a website where entries are written,generally displayed in reverse chronological order,about news,events and personal diary entries.

Which of the following is NOT a formal small-group network?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

The __________ communication network is well illustrated by self-managed teams.

Low-context cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

What is communication apprehension and why is it of concern?

No group can exist without communication.

Jake tells his boss only what he believes the boss wants to hear.He is engaging in:

All of the following are examples of downward communication flows EXCEPT:

Filtering,selective perception,information overload and language are:

The amount of information that can be transmitted during a communication episode is called:

When a person manipulates information so that it will be seen more favourably by the receiver,they are:

In terms of facilitating the emergence of a leader,the most effective communication network is the:

Downward communication must be oral or face-to-face contact.

Automatic processing takes little effort,but it is time-consuming.

Body movements,physical distance and looking at your watch are all examples of:

_________ is(are)a website where entries are written,generally displayed in reverse chronological order,about news,events and personal diary entries.

Which of the following is NOT a formal small-group network?

A receiver who is experiencing depression may interpret a message differently from one who is experiencing jubilation.

The __________ communication network is well illustrated by self-managed teams.

Low-context cultures rely heavily on non-verbal and subtle situational cues when communicating with others.

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters