Question 1

PowerPoint,instant messaging and social media represent:

Accepted Answer

A) formal organisational communication channels. 
B) informal organisational communication channels. 
C) technological communication. 
D) written communication. 
A) formal organisational communication channels. 
B) informal organisational communication channels. 
C) technological communication. 
D) written communication.

Question 2

Which of the following statements about text messaging is TRUE?

Accepted Answer

A) Text messaging is an asynchronous technology. 
B) Texts are usually sent via a mobile phone. 
C) They are alternatives to phone calls. 
D) All of the above. 
A) Text messaging is an asynchronous technology. 
B) Texts are usually sent via a mobile phone. 
C) They are alternatives to phone calls. 
D) All of the above.

Question 3

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Which one of the following is NOT one of the major functions of communication?

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) privacy 
A) emotional expression 
B) control 
C) motivation 
D) privacy

Question 4

One survey found that over ____ per cent of managers reported remaining silent about at least one issue of significant concern.

Accepted Answer

A) 10 
B) 30 
C) 50 
D) 85 
A) 10 
B) 30 
C) 50 
D) 85

Question 5

Employee social networks perpetuate __________ through the grapevine.

Accepted Answer

A) expectations 
B) morale 
C) anxiety 
D) gossip 
A) expectations 
B) morale 
C) anxiety 
D) gossip

Question 6

Communication can flow vertically or laterally.

Accepted Answer

A) True 
 B)False

Question 7

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

Accepted Answer

A) China 
B) Australia 
C) Vietnam 
D) Saudi Arabia 
A) China 
B) Australia 
C) Vietnam 
D) Saudi Arabia

Question 8

The ________ network is the least effective for accuracy.

Accepted Answer

A) wheel 
B) chain 
C) all-channel 
D) spoke 
A) wheel 
B) chain 
C) all-channel 
D) spoke

Question 9

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)__________ function.

Accepted Answer

A) emotional expression 
B) control 
C) motivation 
D) information 
A) emotional expression 
B) control 
C) motivation 
D) information

Question 10

An interviewer who is expecting a female applicant to put her family ahead of her career is using:

Accepted Answer

A) nonverbal communication. 
B) selective perception. 
C) filtering. 
D) prejudice. 
A) nonverbal communication. 
B) selective perception. 
C) filtering. 
D) prejudice.

Question 11

Organisations have authority hierarchies and formal guidelines that employees are required to follow.These help the organisation through:

Accepted Answer

A) emotional expression. 
B) motivation. 
C) control. 
D) information. 
A) emotional expression. 
B) motivation. 
C) control. 
D) information.

Question 12

Which of the following is NOT a drawback of written messages?

Accepted Answer

A) They are more likely to be well-thought-out,logical and clear. 
B) They are time-consuming. 
C) There is a lack of feedback. 
D) There is no assurance the communication is been received. 
A) They are more likely to be well-thought-out,logical and clear. 
B) They are time-consuming. 
C) There is a lack of feedback. 
D) There is no assurance the communication is been received.

Question 13

________ occurs when the information we have to work with exceeds our processing capacity.

Accepted Answer

A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload 
A) Effective communication 
B) Selective processing 
C) Filtering 
D) Information overload

Question 14

The grapevine is:

Accepted Answer

A) an important source of organisational information. 
B) used to serve the self-interest of management. 
C) controlled by management. 
D) usually inaccurate. 
A) an important source of organisational information. 
B) used to serve the self-interest of management. 
C) controlled by management. 
D) usually inaccurate.

Question 15

With regard to the grapevine,a manager should try to:

Accepted Answer

A) force people to use formal communication channels. 
B) ignore it. 
C) understand its importance to the communication network. 
D) destroy it. 
A) force people to use formal communication channels. 
B) ignore it. 
C) understand its importance to the communication network. 
D) destroy it.

Question 16

The function of communication that facilitates decision making is:

Accepted Answer

A) emotional expression. 
B) motivation. 
C) control. 
D) information. 
A) emotional expression. 
B) motivation. 
C) control. 
D) information.

Question 17

When can lateral communications create dysfunctional conflict?

Accepted Answer

A) when bosses find out that actions have been taken or decisions made without their knowledge 
B) when the formal vertical channels are breached 
C) when members go above or around their superiors to get things done 
D) all of the above 
A) when bosses find out that actions have been taken or decisions made without their knowledge 
B) when the formal vertical channels are breached 
C) when members go above or around their superiors to get things done 
D) all of the above

Question 18

A sender may choose to use written electronic communication because:

Accepted Answer

A) the message can be stored for an indefinite period of time. 
B) both the sender and receiver have a record of the communication. 
C) they are verifiable. 
D) all of the above. 
A) the message can be stored for an indefinite period of time. 
B) both the sender and receiver have a record of the communication. 
C) they are verifiable. 
D) all of the above.

Question 19

When all communication is channelled through the supervisor,a __________ communication network exists.

Accepted Answer

A) lateral 
B) wheel 
C) directional 
D) circle 
A) lateral 
B) wheel 
C) directional 
D) circle

Question 20

Which of the following statements about non-verbal communication is FALSE?

Accepted Answer

A) It includes meanings transmitted through facial expressions. 
B) Body language adds to,and often complicates,verbal communication. 
C) It is insignificant and can be ignored in the process of explaining and predicting behaviour. 
D) It does not make use of oral processes,speech or formal language. 
A) It includes meanings transmitted through facial expressions. 
B) Body language adds to,and often complicates,verbal communication. 
C) It is insignificant and can be ignored in the process of explaining and predicting behaviour. 
D) It does not make use of oral processes,speech or formal language.

PowerPoint,instant messaging and social media represent:

Which of the following statements about text messaging is TRUE?

One survey found that over ____ per cent of managers reported remaining silent about at least one issue of significant concern.

Employee social networks perpetuate __________ through the grapevine.

Communication can flow vertically or laterally.

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

The ________ network is the least effective for accuracy.

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)__________ function.

An interviewer who is expecting a female applicant to put her family ahead of her career is using:

Organisations have authority hierarchies and formal guidelines that employees are required to follow.These help the organisation through:

Which of the following is NOT a drawback of written messages?

________ occurs when the information we have to work with exceeds our processing capacity.

The grapevine is:

With regard to the grapevine,a manager should try to:

The function of communication that facilitates decision making is:

When can lateral communications create dysfunctional conflict?

A sender may choose to use written electronic communication because:

When all communication is channelled through the supervisor,a __________ communication network exists.

Which of the following statements about non-verbal communication is FALSE?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 10: Communication

PowerPoint,instant messaging and social media represent:

Which of the following statements about text messaging is TRUE?

One survey found that over ____ per cent of managers reported remaining silent about at least one issue of significant concern.

Employee social networks perpetuate __________ through the grapevine.

Communication can flow vertically or laterally.

Low-context cultures,such as that of ________,rely essentially on words to convey meaning.

The ________ network is the least effective for accuracy.

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)__________ function.

An interviewer who is expecting a female applicant to put her family ahead of her career is using:

Organisations have authority hierarchies and formal guidelines that employees are required to follow.These help the organisation through:

Which of the following is NOT a drawback of written messages?

________ occurs when the information we have to work with exceeds our processing capacity.

The grapevine is:

With regard to the grapevine,a manager should try to:

The function of communication that facilitates decision making is:

When can lateral communications create dysfunctional conflict?

A sender may choose to use written electronic communication because:

When all communication is channelled through the supervisor,a __________ communication network exists.

Which of the following statements about non-verbal communication is FALSE?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters