Exam 16: Organisational Change and Stress Management

What is the goal of planned change?

Ally works for a large multi-national company.In recent years,communication between the different national branches of the company has become better integrated with the availability of different online chat options.Within particular branches,the intranet has also become a highly popular tool for the communication of internal information. The forces of change relevant here are:

The most widely studied pattern in the stress-performance literature is the ________ relationship.

TNT Net is in the computer industry,where innovations are common.The employees are highly trained,well educated and hard working.They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. One of your employees is very stressed as a result of being asked to assume too many roles in his job.This source of stress is:

Symptoms of stress can surface as:

Which of the following is NOT mentioned as an individual difference variable moderating the relationship between potential stressors and experienced stress?

Johnson Farm Products has decided to expand its traditional business with farmers in order to include home gardeners.This change is not met with enthusiasm by the sales personnel,who have had good long-term relationships with farmers in the area.You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and get their cooperation. You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items.The method for overcoming resistance that you have chosen is:

Symptoms of stress such as increased blood pressure and increased heart rate are __________ symptoms.

A(n)__________ is someone who acts as a catalyst and assumes the responsibility for managing change activities.

Phrases such as 'more cultural diversity','ageing population' and 'increased immigration and outsourcing' are all examples of what force for change?

Johnson Farm Products has decided to expand its traditional business with farmers in order to include home gardeners.This change is not met with enthusiasm by the sales personnel,who have had good long-term relationships with farmers in the area.You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and get their cooperation. You have threatened to eliminate positions and even close down the company if your employees don't change their attitudes.The method for overcoming resistance that you have chosen is:

Using covert influence to overcome resistance to change is called:

Discuss six organisational development interventions that change agents might consider using.

Which of the following is NOT a tactic for dealing with resistance to change?

Which of the following is NOT a psychological consequence of stress?

Family issues,economic problems and inherent personality characteristics are examples of which category of potential stress?

Rather than looking for problems,________ seeks to identify the unique qualities and special strengths of an organisation,which can then be built upon to improve performance.