Question 1

All of the following are sources of organisational resistance to change EXCEPT:

Accepted Answer

A) structural inertia. 
B) limited focus of change. 
C) threat to establish power relationships. 
D) security. 
A) structural inertia. 
B) limited focus of change. 
C) threat to establish power relationships. 
D) security.

Question 2

__________ is a method of changing behaviour through unstructured group interaction.

Accepted Answer

A) Autonomous work teams 
B) Team building groups 
C) Sensitivity training 
D) A structural intervention 
A) Autonomous work teams 
B) Team building groups 
C) Sensitivity training 
D) A structural intervention

Question 3

Who developed a three-step model for change that included unfreezing,movement and refreezing?

Accepted Answer

A) Mary Parker Follett 
B) David McClelland 
C) Chester Barnard 
D) Kurt Lewin 
A) Mary Parker Follett 
B) David McClelland 
C) Chester Barnard 
D) Kurt Lewin

Question 4

Politics suggest that the impetus for change is more likely to come from:

Accepted Answer

A) employees who are new to the organisation. 
B) outside change agents. 
C) managers slightly removed from the main power structure. 
D) all of the above. 
A) employees who are new to the organisation. 
B) outside change agents. 
C) managers slightly removed from the main power structure. 
D) all of the above.

Question 5

_______________ are stressors that keep you from reaching your goals (e.g.red tape,office politics and confusion over job responsibilities).

Accepted Answer

A) Challenge stressors 
B) Hindrance stressors 
C) Demands 
D) Resources 
A) Challenge stressors 
B) Hindrance stressors 
C) Demands 
D) Resources

Question 6

__________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions and solving these differences.

Accepted Answer

A) Survey feedback 
B) Process consultation 
C) Intergroup development 
D) Sensitivity training 
A) Survey feedback 
B) Process consultation 
C) Intergroup development 
D) Sensitivity training

Question 7

Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased.Don is concerned that he will not be able to perform the new tasks.Since he is paid by the amount he produces,his pay might be reduced.Tony is afraid that his job may be in jeopardy and he may be laid off.Doug dislikes uncertainty and has developed a negative attitude. The source of Tony's resistance is:

Accepted Answer

A) habit. 
B) security. 
C) fear of the unknown. 
D) economic. 
A) habit. 
B) security. 
C) fear of the unknown. 
D) economic.

Question 8

What is stress?

Accepted Answer

Stress is a dynamic condition in which a

Question 9

To direct behaviour away from the status quo,one can increase the use of:

Accepted Answer

A) restraining forces. 
B) driving forces. 
C) refreezing. 
D) changing. 
A) restraining forces. 
B) driving forces. 
C) refreezing. 
D) changing.

Question 10

__________ is(are)consistently negatively related to job performance.

Accepted Answer

A) Role ambiguity 
B) Environmental uncertainty 
C) Job insecurity 
D) All of the above 
A) Role ambiguity 
B) Environmental uncertainty 
C) Job insecurity 
D) All of the above

Question 11

The activities included in team building include all of the following EXCEPT:

Accepted Answer

A) goal setting. 
B) role analysis. 
C) team process analysis. 
D) individual development. 
A) goal setting. 
B) role analysis. 
C) team process analysis. 
D) individual development.

Question 12

For potential stress to become actual stress,the outcome must be perceived to have both ________ and ________.

Accepted Answer

A) people;organisations 
B) uncertainty;importance 
C) uncertainty;risk 
D) certainty;importance 
A) people;organisations 
B) uncertainty;importance 
C) uncertainty;risk 
D) certainty;importance

Question 13

An example of change in the nature of the workforce is:

Accepted Answer

A) an increase in university attendance. 
B) rising numbers of mergers and consolidations. 
C) an increase in divorce rates. 
D) more cultural diversity. 
A) an increase in university attendance. 
B) rising numbers of mergers and consolidations. 
C) an increase in divorce rates. 
D) more cultural diversity.

Question 14

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries,but may backfire if the targets become aware that they are being tricked or used?

Accepted Answer

A) education 
B) coercion 
C) participation 
D) manipulation 
A) education 
B) coercion 
C) participation 
D) manipulation

Question 15

A significant individual factor that influences stress is:

Accepted Answer

A) role demands. 
B) interpersonal demands. 
C) technological change. 
D) basic disposition. 
A) role demands. 
B) interpersonal demands. 
C) technological change. 
D) basic disposition.

Question 16

The simplest and most obvious psychological effect of stress is:

Accepted Answer

A) job dissatisfaction. 
B) increased absenteeism. 
C) organisational turnover. 
D) increased conflict. 
A) job dissatisfaction. 
B) increased absenteeism. 
C) organisational turnover. 
D) increased conflict.

Question 17

Of the forces for change cited in the textbook,which is continually changing jobs and organisations?

Accepted Answer

A) world politics 
B) the nature of the workforce 
C) technology 
D) social trends 
A) world politics 
B) the nature of the workforce 
C) technology 
D) social trends

Question 18

Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased.Don is concerned that he will not be able to perform the new tasks.Since he is paid by the amount he produces,his pay might be reduced.Tony is afraid that his job may be in jeopardy and he may be laid off.Doug dislikes uncertainty and has developed a negative attitude. The source of Doug's resistance is:

Accepted Answer

A) security. 
B) fear of the unknown. 
C) habit. 
D) economic. 
A) security. 
B) fear of the unknown. 
C) habit. 
D) economic.

Question 19

Discuss organisational approaches to managing stress.

Accepted Answer

Strategies that management might want to

Question 20

Which of the following is NOT a time-management principle?

Accepted Answer

A) make daily list of activities to be accomplished 
B) know the most productive parts of your day and schedule accordingly 
C) schedule activities according to priorities set 
D) rank activities from least liked to best liked 
A) make daily list of activities to be accomplished 
B) know the most productive parts of your day and schedule accordingly 
C) schedule activities according to priorities set 
D) rank activities from least liked to best liked

All of the following are sources of organisational resistance to change EXCEPT:

__________ is a method of changing behaviour through unstructured group interaction.

Who developed a three-step model for change that included unfreezing,movement and refreezing?

Politics suggest that the impetus for change is more likely to come from:

_______________ are stressors that keep you from reaching your goals (e.g.red tape,office politics and confusion over job responsibilities).

__________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions and solving these differences.

What is stress?

To direct behaviour away from the status quo,one can increase the use of:

__________ is(are)consistently negatively related to job performance.

The activities included in team building include all of the following EXCEPT:

For potential stress to become actual stress,the outcome must be perceived to have both and .

An example of change in the nature of the workforce is:

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries,but may backfire if the targets become aware that they are being tricked or used?

A significant individual factor that influences stress is:

The simplest and most obvious psychological effect of stress is:

Of the forces for change cited in the textbook,which is continually changing jobs and organisations?

Discuss organisational approaches to managing stress.

Which of the following is NOT a time-management principle?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Filters

Exam 16: Organisational Change and Stress Management

All of the following are sources of organisational resistance to change EXCEPT:

__________ is a method of changing behaviour through unstructured group interaction.

Who developed a three-step model for change that included unfreezing,movement and refreezing?

Politics suggest that the impetus for change is more likely to come from:

_______________ are stressors that keep you from reaching your goals (e.g.red tape,office politics and confusion over job responsibilities).

__________ is a tool for assessing attitudes held by organisational members,identifying discrepancies among member perceptions and solving these differences.

What is stress?

To direct behaviour away from the status quo,one can increase the use of:

__________ is(are)consistently negatively related to job performance.

The activities included in team building include all of the following EXCEPT:

For potential stress to become actual stress,the outcome must be perceived to have both ________ and ________.

An example of change in the nature of the workforce is:

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries,but may backfire if the targets become aware that they are being tricked or used?

A significant individual factor that influences stress is:

The simplest and most obvious psychological effect of stress is:

Of the forces for change cited in the textbook,which is continually changing jobs and organisations?

Discuss organisational approaches to managing stress.

Which of the following is NOT a time-management principle?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Filters

For potential stress to become actual stress,the outcome must be perceived to have both and .