Exam 16: Organisational Change and Stress Management

An individual approach to reduce stress is:

What is 'innovation'?

TNT Net is in the computer industry,where innovations are common.The employees are highly trained,well educated and hard working.They are under a great deal of stress and TNT Net is concerned that productivity and job satisfaction will decline. In an attempt to recognise stress early,you should be aware that symptoms may be:

__________ organisations are those that have developed an ability to readily adapt to change.

Discuss five reasons why individuals may resist change.

All of the following statements concerning organisational development (OD)are correct EXCEPT:

The application of direct threats or force upon resistors is called:

In Anna's organisation,all the employees hold a shared vision of providing excellence in customer service.Employees frequently share their experiences with others to obtain feedback and to mentor new employees.They associate themselves with the organisation as a whole rather than the specific departments that they work for. Which characteristic of Anna's organisation suggests that it is a learning organisation?

The de-emphasis of hierarchical authority and control in organisational development is referred to as:

Mintz's Motor Repair is moving its location to a larger community 100 kilometres away.Mintz would like for its mechanics to move with the company but realises that there will be some hardships associated with the move.Mintz has decided to use Lewin's three-step model in order to make the change. Mintz is offering a $2000 moving bonus for any employee who will go to the new location.In Lewin's terms,it is attempting to:

Seeking to 'buy off' the leaders of a resistance group by giving them a key role is best defined as:

Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased.Don is concerned that he will not be able to perform the new tasks.Since he is paid by the amount he produces,his pay might be reduced.Tony is afraid that his job may be in jeopardy and he may be laid off.Doug dislikes uncertainty and has developed a negative attitude. The source of Don's resistance is:

Increasing formal organisational communication with employees increases reliability and role conflict.

If individuals resisting change are included in making change decisions,not to find better solutions but to get their endorsement,it is called:

Rob works for a government department that has recently been merged with another department.As a result of this merger,policies and procedures within the two departments have to be integrated.In anticipation of this,Rob was tasked with creating a 'transition' team that will plan and map the changes that are to take effect at different stages. This is considered:

Human beings,when given a choice,will always choose change over the status quo.

Johnson Farm Products has decided to expand its traditional business with farmers in order to include home gardeners.This change is not met with enthusiasm by the sales personnel,who have had good long-term relationships with farmers in the area.You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and get their cooperation. You have brought in a local agent to explain demographics and the changing nature of the area in which you live.The method for overcoming resistance that you have chosen is:

Which of the following is NOT a category of potential stressors?

Change agents see a future for the organisation that others have not identified,and they are able to motivate,invent and implement this vision.

Change activities that are intentional and goal oriented are called: