Exam 10: Performance Management and Appraisal

Josh is an HR Manager at RoxCom LLC. He is responsible for conducting performance appraisals for all entry-level employees in his organization. He implements a guided self-appraisal system using management by objectives (MBO). As part of the process, he reviews the job description and the key activities that constitute each employee's job. Which of the following is most likely to be Josh's next step?

Which of the following is a comparative method of performance appraisals?

The number of cars sold by a car salesman is classified as a subjective measure of performance.

The _____ occurs when ratings of all employees fall at the high end of the scale.

Describe multisource/360-degree rating.

The leniency error occurs when ratings of all employees fall at the high end of the scale.

The _____ occurs when a manager uses only the lower end of the scale to rate employees.

The _____ is the tendency to rate people relative to others rather than against performance standards.

Zara, an HR Manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives (MBO) in her organization. She starts by developing specific standards for employee performance. Which of the following is most likely to be Zara's next step?

Which of the following is true of performance standards?

_____ is a technique for distributing ratings that are generated with any of the other appraisal methods and comparing the ratings of people in a work group.

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area of the assigned work responsibilities.

Describe supervisory rating of subordinates, employee rating of managers, team/peer rating, self-rating, and outsider rating.

In the context of performance information, which of the following is an example of behavior-based information?

The ability of a waiter at a restaurant to persuade his or her customer to order an expensive item from the menu is an example of behavior-based information.

A strategic use of performance appraisal looks within the organization to provide consistency between individual and organization performance.

The graphic rating scale allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

In the context of performance information, employee attitude is classified as trait-based information.

Describe the graphic rating scale.

Which of the following is most likely to help retain employees who are in high demand and improve their performance?