Question 1

What type of training involves the presentation of materials using an audio or videotape?

Accepted Answer

A) Audiovisual instruction 
B) Autoinstruction 
C) Modeling 
D) Simulation 
A) Audiovisual instruction 
B) Autoinstruction 
C) Modeling 
D) Simulation

Question 2

Training is only necessary for new employees.

Accepted Answer

A) True 
 B)False

Question 3

What is the last step in evaluating a training program?

Accepted Answer

A) collect data 
B) choose a design 
C) choose measures 
D) analyze and interpret results 
A) collect data 
B) choose a design 
C) choose measures 
D) analyze and interpret results

Question 4

You have conducted an evaluation study of the new training program at New Millennium Enterprises.You have measured all criteria levels.You can conclude that the training is effective if the evaluation shows that it works at which of the following levels?

Accepted Answer

A) Reactions 
B) Performance 
C) Learning 
D) Training 
A) Reactions 
B) Performance 
C) Learning 
D) Training

Question 5

Which type of training method is best used when a large number of people must be trained at the same time?

Accepted Answer

A) On the job training 
B) Role play 
C) Modeling 
D) Lecture 
A) On the job training 
B) Role play 
C) Modeling 
D) Lecture

Question 6

Often,because the job being trained is a difficult one,the training program will break the job into components,which are learned one at a time.This type of training is called

Accepted Answer

A) part training. 
B) whole training. 
C) spaced training. 
D) massed training. 
A) part training. 
B) whole training. 
C) spaced training. 
D) massed training.

Question 7

Formal mentoring programs have been found to work just as well as those that develop more naturally.

Accepted Answer

A) True 
 B)False

Question 8

Which training method provides the highest level of feedback?

Accepted Answer

A) audiovisual instruction 
B) conference 
C) lecture 
D) role playing 
A) audiovisual instruction 
B) conference 
C) lecture 
D) role playing

Question 9

Which of the following statements about mentoring is true?

Accepted Answer

A) Assigned mentorships don't always work as well as those that develop naturally. 
B) Mentors tend to have lower job performance and satisfaction. 
C) In general,female mentors are more likely to give career assistance than male mentors. 
D) Men and women are equally likely to receive emotional support from a mentor. 
A) Assigned mentorships don't always work as well as those that develop naturally. 
B) Mentors tend to have lower job performance and satisfaction. 
C) In general,female mentors are more likely to give career assistance than male mentors. 
D) Men and women are equally likely to receive emotional support from a mentor.

Question 10

Which of the following situations would be best suited for use of a lecture type of training session?

Accepted Answer

A) Training secretaries on the use of a new e-mail system. 
B) Training doctors on new malpractice laws. 
C) Training someone on new glass blowing techniques. 
D) Training customer service technicians in the use of new computer software. 
A) Training secretaries on the use of a new e-mail system. 
B) Training doctors on new malpractice laws. 
C) Training someone on new glass blowing techniques. 
D) Training customer service technicians in the use of new computer software.

Question 11

Training objectives should be based on:

Accepted Answer

A) higher level management opinion. 
B) the results of the training evaluation. 
C) the expertise of the trainer. 
D) the results of the needs assessment. 
A) higher level management opinion. 
B) the results of the training evaluation. 
C) the expertise of the trainer. 
D) the results of the needs assessment.

Question 12

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

Accepted Answer

A) person 
B) task 
C) job 
D) organization 
A) person 
B) task 
C) job 
D) organization

Question 13

_________ reentering the workforce face certain challenges,such as having an unfinished education,lack of marketable skills,and PTSD.

Accepted Answer

A) Military veterans 
B) Victims of domestic violence 
C) High school graduates 
D) Graduate students 
A) Military veterans 
B) Victims of domestic violence 
C) High school graduates 
D) Graduate students

Question 14

Your instructor prefers to use a type of training that involves meetings of trainees with a trainer to discuss the material in question.A free flow of ideas between trainees and trainer then follows.What type of training does your instructor prefer?

Accepted Answer

A) Modeling 
B) Autoinstruction 
C) Conference 
D) Simulation 
A) Modeling 
B) Autoinstruction 
C) Conference 
D) Simulation

Question 15

Several benefits of electronic training,or e-learning,have been identified.Which of the following is NOT one of these benefits?

Accepted Answer

A) E-learning allows the learner to have a lot of control over the training process. 
B) E-learning allows the organization to rapidly develop and modify training programs. 
C) E-learning allows employees to select which trainings will be best meet their needs and interests. 
D) E-learning allows training to be easily customized to the individual trainee's needs. 
A) E-learning allows the learner to have a lot of control over the training process. 
B) E-learning allows the organization to rapidly develop and modify training programs. 
C) E-learning allows employees to select which trainings will be best meet their needs and interests. 
D) E-learning allows training to be easily customized to the individual trainee's needs.

Question 16

Quick Burger,Inc.has been having problems with turnover because the supervisors are rude to the employees.Quick Burger institutes a training program that teaches supervisors how to treat employees with respect.At the end of the session,the trainer asks the participants how much they liked the training program.This is an example of what type of criteria?

Accepted Answer

A) reactions 
B) learning 
C) behavior 
D) results 
A) reactions 
B) learning 
C) behavior 
D) results

Question 17

Which of the following would NOT be used to encourage positive transfer of training?

Accepted Answer

A) The use of general principles. 
B) The use of identical elements. 
C) The use of overlearning. 
D) The use of pretest-posttest design. 
A) The use of general principles. 
B) The use of identical elements. 
C) The use of overlearning. 
D) The use of pretest-posttest design.

Question 18

New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect.Three weeks later the trained employees are observed at work to see how they treat their customers.This is an example of a _________ criterion.

Accepted Answer

A) reactions 
B) learning 
C) behavior 
D) results 
A) reactions 
B) learning 
C) behavior 
D) results

Question 19

Once we have conducted our needs assessment and know what training is needed,what must we do before we can design the training?

Accepted Answer

A) Choose an evaluation design 
B) Set objectives 
C) Pick training methods 
D) Deliver training 
A) Choose an evaluation design 
B) Set objectives 
C) Pick training methods 
D) Deliver training

Question 20

Without __________ it is doubtful that learning can occur at all because trainees can't tell if they are learning the correct material.

Accepted Answer

A) feedback. 
B) overlearning. 
C) identical elements. 
D) automaticity. 
A) feedback. 
B) overlearning. 
C) identical elements. 
D) automaticity.

What type of training involves the presentation of materials using an audio or videotape?

Training is only necessary for new employees.

What is the last step in evaluating a training program?

You have conducted an evaluation study of the new training program at New Millennium Enterprises.You have measured all criteria levels.You can conclude that the training is effective if the evaluation shows that it works at which of the following levels?

Which type of training method is best used when a large number of people must be trained at the same time?

Often,because the job being trained is a difficult one,the training program will break the job into components,which are learned one at a time.This type of training is called

Formal mentoring programs have been found to work just as well as those that develop more naturally.

Which training method provides the highest level of feedback?

Which of the following statements about mentoring is true?

Which of the following situations would be best suited for use of a lecture type of training session?

Training objectives should be based on:

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

_________ reentering the workforce face certain challenges,such as having an unfinished education,lack of marketable skills,and PTSD.

Your instructor prefers to use a type of training that involves meetings of trainees with a trainer to discuss the material in question.A free flow of ideas between trainees and trainer then follows.What type of training does your instructor prefer?

Several benefits of electronic training,or e-learning,have been identified.Which of the following is NOT one of these benefits?

Which of the following would NOT be used to encourage positive transfer of training?

New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect.Three weeks later the trained employees are observed at work to see how they treat their customers.This is an example of a _________ criterion.

Once we have conducted our needs assessment and know what training is needed,what must we do before we can design the training?

Without __________ it is doubtful that learning can occur at all because trainees can't tell if they are learning the correct material.

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters

Exam 7: Training

What type of training involves the presentation of materials using an audio or videotape?

Training is only necessary for new employees.

What is the last step in evaluating a training program?

You have conducted an evaluation study of the new training program at New Millennium Enterprises.You have measured all criteria levels.You can conclude that the training is effective if the evaluation shows that it works at which of the following levels?

Which type of training method is best used when a large number of people must be trained at the same time?

Often,because the job being trained is a difficult one,the training program will break the job into components,which are learned one at a time.This type of training is called

Formal mentoring programs have been found to work just as well as those that develop more naturally.

Which training method provides the highest level of feedback?

Which of the following statements about mentoring is true?

Which of the following situations would be best suited for use of a lecture type of training session?

Training objectives should be based on:

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

_________ reentering the workforce face certain challenges,such as having an unfinished education,lack of marketable skills,and PTSD.

Your instructor prefers to use a type of training that involves meetings of trainees with a trainer to discuss the material in question.A free flow of ideas between trainees and trainer then follows.What type of training does your instructor prefer?

Several benefits of electronic training,or e-learning,have been identified.Which of the following is NOT one of these benefits?

Which of the following would NOT be used to encourage positive transfer of training?

New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect.Three weeks later the trained employees are observed at work to see how they treat their customers.This is an example of a _________ criterion.

Once we have conducted our needs assessment and know what training is needed,what must we do before we can design the training?

Without __________ it is doubtful that learning can occur at all because trainees can't tell if they are learning the correct material.

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Organizational Development and Theory

Filters