Question 1

Some important leadership skills in the hospitality work area are

Accepted Answer

A) reading and public speaking 
B) not showing excessive enthusiasm 
C) honor,integrity,and sense of humor 
D) taking moderate risks 
A) reading and public speaking 
B) not showing excessive enthusiasm 
C) honor,integrity,and sense of humor 
D) taking moderate risks C

Question 2

________ are responsible for short term planning.

Accepted Answer

A) Frontline managers 
B) Midlevel managers 
C) Supervisors 
D) Top managers 
A) Frontline managers 
B) Midlevel managers 
C) Supervisors 
D) Top managers B

Question 3

Decision making,communicating and controlling are key functions of a

Accepted Answer

A) supervisor 
B) leader 
C) CEO 
D) manager 
A) supervisor 
B) leader 
C) CEO 
D) manager D

Question 4

Setting goals and creating objectives to achieve those goals is the process of

Accepted Answer

A) controlling 
B) forecasting 
C) planning 
D) organizing 
A) controlling 
B) forecasting 
C) planning 
D) organizing

Question 5

One of the first questions a leader asks is usually

Accepted Answer

A) "What can and should I do to make a difference?" 
B) "Do I pass the mirror test?" 
C) "What needs to be done?" 
D) "What are the organization's missions and goals?" 
A) "What can and should I do to make a difference?" 
B) "Do I pass the mirror test?" 
C) "What needs to be done?" 
D) "What are the organization's missions and goals?"

Question 6

What is a transformational leader and what three practices are common?

Accepted Answer

A transformational leader is o

Question 7

The three management skill areas are

Accepted Answer

A) conceptual,interpersonal,and technical 
B) bookkeeping,office management,and scheduling 
C) services,knowledge of guests,and building maintenance 
D) knowing the company,profit making,and investing 
E) planning,hiring,and housekeeping 
A) conceptual,interpersonal,and technical 
B) bookkeeping,office management,and scheduling 
C) services,knowledge of guests,and building maintenance 
D) knowing the company,profit making,and investing 
E) planning,hiring,and housekeeping

Question 8

The difference between leadership and management is that

Accepted Answer

A) managers coordinate efforts 
B) leaders control risks and people 
C) leaders work outside the system 
D) leadership is a formal process 
E) managers provide a vision 
A) managers coordinate efforts 
B) leaders control risks and people 
C) leaders work outside the system 
D) leadership is a formal process 
E) managers provide a vision

Question 9

Great leaders

Accepted Answer

A) are the individuals who have been on the job the longest and may have the most experience 
B) are motivated and grow into their roles 
C) must be highly educated and aggressive to get the job done 
D) are hired at entry levels 
A) are the individuals who have been on the job the longest and may have the most experience 
B) are motivated and grow into their roles 
C) must be highly educated and aggressive to get the job done 
D) are hired at entry levels

Question 10

Management is simply what managers do to

Accepted Answer

A) research the market 
B) pay bills and do office work 
C) answer the phone and make reservations 
D) schedule employees 
E) plan,organize,and control the business 
A) research the market 
B) pay bills and do office work 
C) answer the phone and make reservations 
D) schedule employees 
E) plan,organize,and control the business

Question 11

Leadership can be identified as

Accepted Answer

A) someone who has followers 
B) showing transactional or transformational traits 
C) achieving a goal 
D) acting out theories 
E) always giving rewards 
A) someone who has followers 
B) showing transactional or transformational traits 
C) achieving a goal 
D) acting out theories 
E) always giving rewards

Question 12

Define leadership in terms of hospitality.

Accepted Answer

In terms of hospitality leadership,the d

Question 13

Performing ceremonial duties is part of the ________ role of leaders.

Accepted Answer

A) liaison 
B) negotiator 
C) communicator 
D) figurehead 
A) liaison 
B) negotiator 
C) communicator 
D) figurehead

Question 14

List the five main approaches to being a leader rather than a manager.

Accepted Answer

The text outlines the practice

Question 15

The ability to view a corporation as a complete entity is a __________skill.

Accepted Answer

A) technical 
B) conceptual 
C) communication 
D) interpersonal 
A) technical 
B) conceptual 
C) communication 
D) interpersonal

Question 16

Looking at the past and using that information to predict the future is known as

Accepted Answer

A) forecasting 
B) planning 
C) motivating 
D) organizing 
A) forecasting 
B) planning 
C) motivating 
D) organizing

Question 17

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A) performance,regardless of method 
B) moderated risks 
C) guaranteed outcomes 
D) control,assuming responsibility 
A) performance,regardless of method 
B) moderated risks 
C) guaranteed outcomes 
D) control,assuming responsibility

Question 18

Which of the following is NOT a distinction of management?

Accepted Answer

A) Enforce organizational rules 
B) Control risks 
C) Create opportunities 
D) Work in the system 
E) Coordinate effort 
A) Enforce organizational rules 
B) Control risks 
C) Create opportunities 
D) Work in the system 
E) Coordinate effort

Question 19

________ manages the work of line employees.

Accepted Answer

A) Top managers 
B) Midlevel managers 
C) Executives 
D) Frontline managers 
A) Top managers 
B) Midlevel managers 
C) Executives 
D) Frontline managers

Question 20

Long range strategic goals are determined by

Accepted Answer

A) midlevel management 
B) top management 
C) frontline management 
D) Supervisors 
A) midlevel management 
B) top management 
C) frontline management 
D) Supervisors

Some important leadership skills in the hospitality work area are

________ are responsible for short term planning.

Decision making,communicating and controlling are key functions of a

Setting goals and creating objectives to achieve those goals is the process of

One of the first questions a leader asks is usually

What is a transformational leader and what three practices are common?

The three management skill areas are

The difference between leadership and management is that

Great leaders

Management is simply what managers do to

Leadership can be identified as

Define leadership in terms of hospitality.

Performing ceremonial duties is part of the ________ role of leaders.

List the five main approaches to being a leader rather than a manager.

The ability to view a corporation as a complete entity is a __________skill.

Looking at the past and using that information to predict the future is known as

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Which of the following is NOT a distinction of management?

________ manages the work of line employees.

Long range strategic goals are determined by

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation,attractions,and Clubs

Gaming Entertainment

Meetings,conventions,and Expositions

Special Events

Filters

Exam 14: Leadership and Management

Some important leadership skills in the hospitality work area are

________ are responsible for short term planning.

Decision making,communicating and controlling are key functions of a

Setting goals and creating objectives to achieve those goals is the process of

One of the first questions a leader asks is usually

What is a transformational leader and what three practices are common?

The three management skill areas are

The difference between leadership and management is that

Great leaders

Management is simply what managers do to

Leadership can be identified as

Define leadership in terms of hospitality.

Performing ceremonial duties is part of the ________ role of leaders.

List the five main approaches to being a leader rather than a manager.

The ability to view a corporation as a complete entity is a __________skill.

Looking at the past and using that information to predict the future is known as

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Which of the following is NOT a distinction of management?

________ manages the work of line employees.

Long range strategic goals are determined by

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation,attractions,and Clubs

Gaming Entertainment

Meetings,conventions,and Expositions

Special Events

Filters