Exam 3: Rooms Division

List and describe the duties of the front office manager.

The housekeepers are expected to clean how many rooms per day in an average hotel?

The front office,housekeeping,security and communications all fall under what department?

List the members of the executive committee of a large hotel.What is the purpose of this committee?

Which system can track guest room phone charges?

The area of a hotel most often described as the nerve center or hub of a hotel is the

The more common name for a guests account is

List the steps in the guest cycle.Is one step more important than another? Why or why not?

One of the most important concerns for guests in a hotel is

The Hotel California has 642 rooms and 413 are occupied.The occupancy percentage is

Discuss the importance of keeping an accurate record of ADR and ROP.In what areas is this information used in the strategic planning of the hotel's operations?

The Hotel Walker is a luxury downtown property that includes lush suites and a five star restaurant.The hotel has 750 rooms available with 680 of the rooms occupied. What is the room occupancy percentage of Hotel Walker?

The basic functions of the front office include all of the following EXCEPT:

Discuss the concept of revenue management.Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination.Do you agree or disagree? Justify your answer.

Keying locks,guest and employee identification and ADA compliance falls under

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Room occupancy percentage or ROP is

Guest folios are typically managed by

The executive committee of a hotel is

The ultimate responsibility and authority of running a hotel rests with