Question 1

Which of the following refers to a standard block of text that is reused in multiple documents?

Accepted Answer

A)  Template 
B)  Theme 
C)  Boilerplate 
D)  Style sheet 
A)  Template 
B)  Theme 
C)  Boilerplate 
D)  Style sheet

Question 2

Placement of ideas is one way to give emphasis to key points.

Accepted Answer

A) True 
 B)False

Question 3

Using the "you" attitude means putting the sender's priorities first.

Accepted Answer

A) True 
 B)False

Question 4

Which voice would you use if you wanted to avoid sounding accusatory?

Accepted Answer

A)  Active 
B)  Imperative or vocative 
C)  Passive 
D)  State of being 
A)  Active 
B)  Imperative or vocative 
C)  Passive 
D)  State of being

Question 5

For most business messages you should use a ________.

Accepted Answer

A)  legalistic tone 
B)  conversational tone 
C)  confidential tone 
D)  formal tone 
A)  legalistic tone 
B)  conversational tone 
C)  confidential tone 
D)  formal tone

Question 6

All of the following are techniques for selecting the best words EXCEPT ________.

Accepted Answer

A)  avoid jargon 
B)  choose formal and unfamiliar words 
C)  avoid clichés 
D)  blend abstract and concrete words 
A)  avoid jargon 
B)  choose formal and unfamiliar words 
C)  avoid clichés 
D)  blend abstract and concrete words

Question 7

In general,written and electronic communication ________.

Accepted Answer

A)  cannot use the "you" attitude 
B)  allow the writer to adjust the message according to the audience's reaction 
C)  require more tact than oral communication 
D)  are only used when an informal approach is required 
A)  cannot use the "you" attitude 
B)  allow the writer to adjust the message according to the audience's reaction 
C)  require more tact than oral communication 
D)  are only used when an informal approach is required

Which of the following refers to a standard block of text that is reused in multiple documents?

Placement of ideas is one way to give emphasis to key points.

Using the "you" attitude means putting the sender's priorities first.

Which voice would you use if you wanted to avoid sounding accusatory?

For most business messages you should use a ________.

All of the following are techniques for selecting the best words EXCEPT ________.

In general,written and electronic communication ________.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 4: Writing Business Messages

Which of the following refers to a standard block of text that is reused in multiple documents?

Placement of ideas is one way to give emphasis to key points.

Using the "you" attitude means putting the sender's priorities first.

Which voice would you use if you wanted to avoid sounding accusatory?

For most business messages you should use a ________.

All of the following are techniques for selecting the best words EXCEPT ________.

In general,written and electronic communication ________.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters