Question 1

Which of the following is a tendency of Business Communication 1.0?

Accepted Answer

A)  Reactive 
B)  Information hoarding 
C)  Permission 
D)  Influence 
A)  Reactive 
B)  Information hoarding 
C)  Permission 
D)  Influence

Question 2

To be effective,business messages should ________.

Accepted Answer

A)  clearly state what you expect from audience members 
B)  adopt an informal tone 
C)  use abstract words that lend themselves to interpretation 
D)  not make arguments or recommendations 
A)  clearly state what you expect from audience members 
B)  adopt an informal tone 
C)  use abstract words that lend themselves to interpretation 
D)  not make arguments or recommendations

Question 3

Which of the following constitutes ethical information?

Accepted Answer

A)  A restaurant using photos on its website of dishes that it does not serve 
B)  A manufacturer of cell phones asking its sales team to post favourable product reviews on social media 
C)  A company paying customers to recommend its products to their friends 
D)  A vendor including only essential information in promotional material mailed out to customers 
A)  A restaurant using photos on its website of dishes that it does not serve 
B)  A manufacturer of cell phones asking its sales team to post favourable product reviews on social media 
C)  A company paying customers to recommend its products to their friends 
D)  A vendor including only essential information in promotional material mailed out to customers

Question 4

When writing for multilingual audiences,you should ________.

Accepted Answer

A)  use slang and jargon 
B)  avoid plain language since it appears condescending 
C)  use unambiguous language 
D)  use transitions sparingly 
A)  use slang and jargon 
B)  avoid plain language since it appears condescending 
C)  use unambiguous language 
D)  use transitions sparingly

Question 5

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A)  It is hierarchical. 
B)  The number of channels is limited in this model. 
C)  The frequency of messages in this model is relatively low. 
D)  It blurs the line between personal and professional lives. 
A)  It is hierarchical. 
B)  The number of channels is limited in this model. 
C)  The frequency of messages in this model is relatively low. 
D)  It blurs the line between personal and professional lives.

Question 6

Define "cultural diversity" and give examples to support your answer.

Accepted Answer

Cultural diversity includes all the elem

Question 7

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

Accepted Answer

Some of the ethical pitfalls that compan

Question 8

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Accepted Answer

A) True 
 B)False

Question 9

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

Accepted Answer

The answer of ________-context cultures put less emphasis on the...

Question 10

Business Communication 1.0 tends to be ________.

Accepted Answer

A)  reactive 
B)  conversational 
C)  intrusive 
D)  amorphous 
A)  reactive 
B)  conversational 
C)  intrusive 
D)  amorphous

Question 11

Which of the following is true about communicating in today's business environment?

Accepted Answer

A)  One should always communicate ethically, even when the choices are not crystal clear. 
B)  Following accepted standards of grammar, spelling, and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
C)  Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D)  Adapting your messages and communication styles to specific audiences is unethical and, often, illegal. 
A)  One should always communicate ethically, even when the choices are not crystal clear. 
B)  Following accepted standards of grammar, spelling, and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
C)  Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D)  Adapting your messages and communication styles to specific audiences is unethical and, often, illegal.

Question 12

List at least five benefits that effective communication delivers to businesses.

Accepted Answer

Effective communication provides:
Closer

Question 13

________ is stealing someone else's words or work.

Accepted Answer

A)  Plagiarism 
B)  An ethical lapse 
C)  Distorting the truth 
D)  An error of omission 
A)  Plagiarism 
B)  An ethical lapse 
C)  Distorting the truth 
D)  An error of omission

Question 14

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Accepted Answer

A)  audience-centered 
B)  paternalistic 
C)  a feature of top-down communication 
D)  often too expensive to implement 
A)  audience-centered 
B)  paternalistic 
C)  a feature of top-down communication 
D)  often too expensive to implement

Question 15

Which of the following is the first step in the basic eight-step communication model?

Accepted Answer

A)  The sender transmits the message through a channel. 
B)  The sender produces the message in a medium. 
C)  The sender has an idea. 
D)  The sender writes the message. 
A)  The sender transmits the message through a channel. 
B)  The sender produces the message in a medium. 
C)  The sender has an idea. 
D)  The sender writes the message.

Question 16

In a high-context culture,________.

Accepted Answer

A)  people rely more on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to exchange information 
C)  rules and expectations are spelt out through explicit statements 
D)  the conveyed meaning is encoded into the message itself 
A)  people rely more on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to exchange information 
C)  rules and expectations are spelt out through explicit statements 
D)  the conveyed meaning is encoded into the message itself

Question 17

In order to use communication technology effectively,avoid subscribing to too many blog feeds,Twitter follows,and other sources of recurring messages.

Accepted Answer

A) True 
 B)False

Question 18

When making decisions,you must consider whether a decision that seems ethical now will seem unethical in the future.

Accepted Answer

A) True 
 B)False

Question 19

It is ________ to omit essential information from a communication.

Accepted Answer

The answer of It is ________ to omit essential information...

Question 20

Valuable traits in an employee do NOT include ________.

Accepted Answer

A)  time management 
B)  ethics 
C)  passivity 
D)  courtesy 
A)  time management 
B)  ethics 
C)  passivity 
D)  courtesy

Which of the following is a tendency of Business Communication 1.0?

To be effective,business messages should ________.

Which of the following constitutes ethical information?

When writing for multilingual audiences,you should ________.

Which of the following is a disadvantage of the social communication model?

Define "cultural diversity" and give examples to support your answer.

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

Business Communication 1.0 tends to be ________.

Which of the following is true about communicating in today's business environment?

List at least five benefits that effective communication delivers to businesses.

________ is stealing someone else's words or work.

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Which of the following is the first step in the basic eight-step communication model?

In a high-context culture,________.

In order to use communication technology effectively,avoid subscribing to too many blog feeds,Twitter follows,and other sources of recurring messages.

When making decisions,you must consider whether a decision that seems ethical now will seem unethical in the future.

It is ________ to omit essential information from a communication.

Valuable traits in an employee do NOT include ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Today's Workplace

Which of the following is a tendency of Business Communication 1.0?

To be effective,business messages should ________.

Which of the following constitutes ethical information?

When writing for multilingual audiences,you should ________.

Which of the following is a disadvantage of the social communication model?

Define "cultural diversity" and give examples to support your answer.

Discuss the variety of ethical pitfalls that a company can encounter and why it is important to avoid them.

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

________-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

Business Communication 1.0 tends to be ________.

Which of the following is true about communicating in today's business environment?

List at least five benefits that effective communication delivers to businesses.

________ is stealing someone else's words or work.

The approach that focuses on understanding and meeting the needs of the recipients of a message is considered ________.

Which of the following is the first step in the basic eight-step communication model?

In a high-context culture,________.

In order to use communication technology effectively,avoid subscribing to too many blog feeds,Twitter follows,and other sources of recurring messages.

When making decisions,you must consider whether a decision that seems ethical now will seem unethical in the future.

It is ________ to omit essential information from a communication.

Valuable traits in an employee do NOT include ________.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters