Question 1

What makes business communication effective?

Accepted Answer

Effective messages are practical,factual

Question 2

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Accepted Answer

The answer of An ________ approach to communication focuses on...

Question 3

Business Communication 2.0 tends to be ________.

Accepted Answer

A)  structured 
B)  hierarchical 
C)  unidirectional 
D)  reactive 
A)  structured 
B)  hierarchical 
C)  unidirectional 
D)  reactive

Question 4

In order to communicate effectively using technology,you should ________.

Accepted Answer

A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  try to isolate high-priority messages that need your attention 
A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  try to isolate high-priority messages that need your attention

Question 5

Making a clearly unethical or illegal choice is termed an ________.

Accepted Answer

A)  ethical dilemma 
B)  ethical crime 
C)  ethical lapse 
D)  ethical misdeed 
A)  ethical dilemma 
B)  ethical crime 
C)  ethical lapse 
D)  ethical misdeed

Question 6

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why/why not?

Accepted Answer

Yes.The ability to listen and the abilit

Question 7

In order to use communication technology effectively,routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.

Accepted Answer

A) True 
 B)False

Question 8

What are the advantages and challenges of a diverse workforce?

Accepted Answer

A diverse workforce offers a broader spe

Question 9

A ________ can use a number of procedures and media to communicate that reflect its corporate culture.

Accepted Answer

communicat

Question 10

Decoding a message is a simple process if the message is well intentioned and well crafted.

Accepted Answer

A) True 
 B)False

Question 11

Effective messages ________.

Accepted Answer

A)  convey abstract ideas 
B)  provide practical information 
C)  are usually voluminous 
D)  do not attempt to influence the reader 
A)  convey abstract ideas 
B)  provide practical information 
C)  are usually voluminous 
D)  do not attempt to influence the reader

Question 12

Hybrid systems of communication ________.

Accepted Answer

A)  might involve elements of hierarchical, unidirectional communication 
B)  might frustrate both employees and customers who see the approach as inconsistent 
C)  refer to the combinations of communications technology that a business uses 
D)  tend to prioritize one communications approach at the expense of another 
A)  might involve elements of hierarchical, unidirectional communication 
B)  might frustrate both employees and customers who see the approach as inconsistent 
C)  refer to the combinations of communications technology that a business uses 
D)  tend to prioritize one communications approach at the expense of another

Question 13

Which of the following is a tendency of Business Communication 2.0?

Accepted Answer

A)  Lecture 
B)  Egalitarian 
C)  One to many 
D)  Control 
A)  Lecture 
B)  Egalitarian 
C)  One to many 
D)  Control

Question 14

Which of the following is a guideline for improving intercultural communication?

Accepted Answer

A)  Consider aspects like personal appearance when trying to judge a person. 
B)  Be flexible and prepared to change your habits and attitudes. 
C)  Avoid using sources like travel guidebooks to learn about a culture. 
D)  Always assume that others will think, believe, and behave as you do. 
A)  Consider aspects like personal appearance when trying to judge a person. 
B)  Be flexible and prepared to change your habits and attitudes. 
C)  Avoid using sources like travel guidebooks to learn about a culture. 
D)  Always assume that others will think, believe, and behave as you do.

Question 15

Cultural competency ________.

Accepted Answer

A)  requires an open, audience-focused attitude 
B)  requires respect, courtesy, and common sense when the communicator is lacking specific rules of etiquette for a particular situation 
C)  requires specific, intimate knowledge of different cultures 
D)  extends not only to business contexts but to social and family contexts 
A)  requires an open, audience-focused attitude 
B)  requires respect, courtesy, and common sense when the communicator is lacking specific rules of etiquette for a particular situation 
C)  requires specific, intimate knowledge of different cultures 
D)  extends not only to business contexts but to social and family contexts

Question 16

Given its several advantages,most companies today have shifted to the social communications model for all their communication needs.

Accepted Answer

A) True 
 B)False

Question 17

Valuable traits in an employee do NOT include ________.

Accepted Answer

A)  persuasiveness 
B)  critical thinking 
C)  active listening 
D)  cunning 
A)  persuasiveness 
B)  critical thinking 
C)  active listening 
D)  cunning

Question 18

The ________ model is primarily defined by a broadcasting or publishing mindset.

Accepted Answer

social com

Question 19

In a low-context culture,________.

Accepted Answer

A)  the primary role of communication is to exchange information 
B)  people rely less on the explicit content of the message 
C)  people rely more on the circumstances surrounding the message to convey meaning 
D)  people rely more on situational cues to convey meaning 
A)  the primary role of communication is to exchange information 
B)  people rely less on the explicit content of the message 
C)  people rely more on the circumstances surrounding the message to convey meaning 
D)  people rely more on situational cues to convey meaning

Question 20

Which of the following is a guideline for improving intercultural communication?

Accepted Answer

A)  Consider aspects like personal appearance when trying to judge a person. 
B)  Avoid using sources like travel guidebooks to learn about a culture. 
C)  Recognize your own cultural biases. 
D)  Always assume that others will think, believe, and behave as you do. 
A)  Consider aspects like personal appearance when trying to judge a person. 
B)  Avoid using sources like travel guidebooks to learn about a culture. 
C)  Recognize your own cultural biases. 
D)  Always assume that others will think, believe, and behave as you do.

What makes business communication effective?

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Business Communication 2.0 tends to be ________.

In order to communicate effectively using technology,you should ________.

Making a clearly unethical or illegal choice is termed an ________.

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why/why not?

In order to use communication technology effectively,routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.

What are the advantages and challenges of a diverse workforce?

A ________ can use a number of procedures and media to communicate that reflect its corporate culture.

Decoding a message is a simple process if the message is well intentioned and well crafted.

Effective messages ________.

Hybrid systems of communication ________.

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a guideline for improving intercultural communication?

Cultural competency ________.

Given its several advantages,most companies today have shifted to the social communications model for all their communication needs.

Valuable traits in an employee do NOT include ________.

The ________ model is primarily defined by a broadcasting or publishing mindset.

In a low-context culture,________.

Which of the following is a guideline for improving intercultural communication?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Today's Workplace

What makes business communication effective?

An ________ approach to communication focuses on understanding and meeting the needs of the recipient of a message.

Business Communication 2.0 tends to be ________.

In order to communicate effectively using technology,you should ________.

Making a clearly unethical or illegal choice is termed an ________.

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why/why not?

In order to use communication technology effectively,routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.

What are the advantages and challenges of a diverse workforce?

A ________ can use a number of procedures and media to communicate that reflect its corporate culture.

Decoding a message is a simple process if the message is well intentioned and well crafted.

Effective messages ________.

Hybrid systems of communication ________.

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a guideline for improving intercultural communication?

Cultural competency ________.

Given its several advantages,most companies today have shifted to the social communications model for all their communication needs.

Valuable traits in an employee do NOT include ________.

The ________ model is primarily defined by a broadcasting or publishing mindset.

In a low-context culture,________.

Which of the following is a guideline for improving intercultural communication?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters