Question 1

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing 
A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing

Question 2

One aspect that is common across cultures is that ________.

Accepted Answer

A)  men hold most positions of authority 
B)  age earns respect and increasing power and freedom 
C)  nonverbal signs like gestures or facial expressions are interpreted the same way 
D)  men and women tend to have slightly different communication styles 
A)  men hold most positions of authority 
B)  age earns respect and increasing power and freedom 
C)  nonverbal signs like gestures or facial expressions are interpreted the same way 
D)  men and women tend to have slightly different communication styles

Question 3

When making decisions,you must consider whether a decision that seems ethical now will seem ________ in the future.

Accepted Answer

The answer of When making decisions,you must consider whether a...

Question 4

The ________model of communication is interactive,conversational,and generally open to anyone who wishes to participate.

Accepted Answer

social com

Question 5

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D)  Good communication has not been linked to financial advantages for companies. 
A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating. 
C)  Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D)  Good communication has not been linked to financial advantages for companies.

Question 6

It is unethical to omit essential information from a communication.

Accepted Answer

A) True 
 B)False

Question 7

The ________ is interactive,conversational,and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.

Accepted Answer

A)  publishing mindset 
B)  basic eight-step communication model 
C)  social communication model 
D)  broadcasting mindset 
A)  publishing mindset 
B)  basic eight-step communication model 
C)  social communication model 
D)  broadcasting mindset

Question 8

Companies that communicate well significantly ________ those that communicate poorly.

Accepted Answer

The answer of Companies that communicate well significantly ________ those...

Question 9

An organization's communications "system" ________.

Accepted Answer

A)  can use a number of procedures and media that reflect its corporate culture 
B)  can normally be learned through educational courses. College graduates are expected to have mastery of this system before they enter the workplace 
C)  is most efficient if it is structured as a 'top-down,' hierarchical process 
D)  is most efficient if it is structured as a 'horizontal,' democratic process 
A)  can use a number of procedures and media that reflect its corporate culture 
B)  can normally be learned through educational courses. College graduates are expected to have mastery of this system before they enter the workplace 
C)  is most efficient if it is structured as a 'top-down,' hierarchical process 
D)  is most efficient if it is structured as a 'horizontal,' democratic process

Question 10

Which of the following is a tendency of Business Communication 1.0?

Accepted Answer

A)  Reactive 
B)  Information sharing 
C)  Permission 
D)  Low message frequency 
A)  Reactive 
B)  Information sharing 
C)  Permission 
D)  Low message frequency

Question 11

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is the last step in the basic eight-step communication model?

Accepted Answer

A)  The sender transmits the message through a channel. 
B)  The audience receives the message. 
C)  The receiver decodes the message. 
D)  The receiver provides feedback. 
A)  The sender transmits the message through a channel. 
B)  The audience receives the message. 
C)  The receiver decodes the message. 
D)  The receiver provides feedback.

Question 13

Communication is effective only if your message ________.

Accepted Answer

A)  replaces action 
B)  is understood 
C)  encourages the audience to think one way 
D)  is accepted 
A)  replaces action 
B)  is understood 
C)  encourages the audience to think one way 
D)  is accepted

Question 14

Oral communication can be more difficult for audiences because it ________.

Accepted Answer

A)  requires mind mapping 
B)  commutes information 
C)  promotes socialization 
D)  happens in real time 
A)  requires mind mapping 
B)  commutes information 
C)  promotes socialization 
D)  happens in real time

Question 15

Which of the following is a tendency of Business Communication 2.0?

Accepted Answer

A)  Permission 
B)  Hierarchical 
C)  One to many 
D)  Control 
A)  Permission 
B)  Hierarchical 
C)  One to many 
D)  Control

Question 16

When writing for multilingual audiences,you should ________.

Accepted Answer

A)  use slang and jargon 
B)  spell numbers out instead of using figures 
C)  use transitions sparingly 
D)  rely on specific terms and concrete examples to explain your points 
A)  use slang and jargon 
B)  spell numbers out instead of using figures 
C)  use transitions sparingly 
D)  rely on specific terms and concrete examples to explain your points

Question 17

Which statement is true about recent graduates who are entering the workplace?

Accepted Answer

A)  Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills. 
B)  Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled. 
C)  Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to. 
D)  The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates. 
A)  Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills. 
B)  Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled. 
C)  Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to. 
D)  The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates.

Question 18

Low-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

Accepted Answer

A) True 
 B)False

Question 19

In a high-context culture,________.

Accepted Answer

A)  people rely less on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to build relationships 
C)  people rely less on the explicit content of messages to convey meaning 
D)  the conveyed meaning is encoded into the message itself 
A)  people rely less on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to build relationships 
C)  people rely less on the explicit content of messages to convey meaning 
D)  the conveyed meaning is encoded into the message itself

Question 20

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Accepted Answer

A)  A telephone is a medium, while a voice message is a channel. 
B)  A podcast is a medium, while an intranet is a channel. 
C)  A shipping company is a medium, while a printed report is a channel. 
D)  A cell phone is a medium, while a text message is a channel. 
A)  A telephone is a medium, while a voice message is a channel. 
B)  A podcast is a medium, while an intranet is a channel. 
C)  A shipping company is a medium, while a printed report is a channel. 
D)  A cell phone is a medium, while a text message is a channel.

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

One aspect that is common across cultures is that ________.

When making decisions,you must consider whether a decision that seems ethical now will seem ________ in the future.

The ________model of communication is interactive,conversational,and generally open to anyone who wishes to participate.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

It is unethical to omit essential information from a communication.

The ________ is interactive,conversational,and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.

Companies that communicate well significantly ________ those that communicate poorly.

An organization's communications "system" ________.

Which of the following is a tendency of Business Communication 1.0?

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

Which of the following is the last step in the basic eight-step communication model?

Communication is effective only if your message ________.

Oral communication can be more difficult for audiences because it ________.

Which of the following is a tendency of Business Communication 2.0?

When writing for multilingual audiences,you should ________.

Which statement is true about recent graduates who are entering the workplace?

Low-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

In a high-context culture,________.

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Today's Workplace

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

One aspect that is common across cultures is that ________.

When making decisions,you must consider whether a decision that seems ethical now will seem ________ in the future.

The ________model of communication is interactive,conversational,and generally open to anyone who wishes to participate.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

It is unethical to omit essential information from a communication.

The ________ is interactive,conversational,and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.

Companies that communicate well significantly ________ those that communicate poorly.

An organization's communications "system" ________.

Which of the following is a tendency of Business Communication 1.0?

The availability of cutting-edge videoconferencing technology and IM has rendered face-to-face interaction obsolete and unnecessary.

Which of the following is the last step in the basic eight-step communication model?

Communication is effective only if your message ________.

Oral communication can be more difficult for audiences because it ________.

Which of the following is a tendency of Business Communication 2.0?

When writing for multilingual audiences,you should ________.

Which statement is true about recent graduates who are entering the workplace?

Low-context cultures put less emphasis on the written word and consider personal pledges more important than contracts.

In a high-context culture,________.

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters