Question 1

Explain the concepts of transparency in business communications,giving an example.

Accepted Answer

In the context of business communication

Question 2

How can a worker adjust his or her attitude in the workplace?

Accepted Answer

Take responsibility for communication,an

Question 3

Which the following decision-making scenarios presents an ethical dilemma?

Accepted Answer

A)  A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. 
B)  You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. 
C)  It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting this contract will make a big difference to the company's future. 
D)  The last inspection at your plant revealed structural problems with some of the buildings that, if not fixed immediately, could compromise worker safety. However, your company is low on funds and taking on repair work will push the company into the red. 
A)  A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. 
B)  You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. 
C)  It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting this contract will make a big difference to the company's future. 
D)  The last inspection at your plant revealed structural problems with some of the buildings that, if not fixed immediately, could compromise worker safety. However, your company is low on funds and taking on repair work will push the company into the red.

Question 4

Companies that communicate well significantly outperform those that communicate poorly.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a high-context culture?

Accepted Answer

A)  American 
B)  English 
C)  German 
D)  Japanese 
A)  American 
B)  English 
C)  German 
D)  Japanese

Question 6

Images such as graphs and tables used in business communication ________.

Accepted Answer

A)  are largely decorative and are not held to the same ethical standards as written or spoken messages 
B)  can be distorted to conceal or exaggerate important information 
C)  should be used minimally because they are expensive to produce 
D)  are easily and accurately interpreted by audiences 
A)  are largely decorative and are not held to the same ethical standards as written or spoken messages 
B)  can be distorted to conceal or exaggerate important information 
C)  should be used minimally because they are expensive to produce 
D)  are easily and accurately interpreted by audiences

Question 7

The ________ of a message refers to the form a message takes and the channel is the system used to deliver the message.

Accepted Answer

The answer of The ________ of a message refers to...

Question 8

How can businesses adopt an audience-centric approach to their communications?

Accepted Answer

When business professionals take an audi

Question 9

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

A)  Ask questions like "Is this too difficult for you?" to ensure understanding. 
B)  Learn important phrases in your audience's language. 
C)  Make multiple points at a time. 
D)  Don't repeat your points. 
A)  Ask questions like "Is this too difficult for you?" to ensure understanding. 
B)  Learn important phrases in your audience's language. 
C)  Make multiple points at a time. 
D)  Don't repeat your points.

Question 10

An ethical ________ can involve choosing between two conflicting alternatives that are both ethical and valid.

Accepted Answer

The answer of An ethical ________ can involve choosing between...

Question 11

When speaking with a multilingual audience,you should check for understanding by asking "Am I going too fast?" rather than "Is this too difficult for you?"

Accepted Answer

A) True 
 B)False

Question 12

In the basic communication model,when someone puts an idea into a message,he or she is ________ it,or expressing it in words or images.

Accepted Answer

A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing 
A)  encoding 
B)  decoding 
C)  abstracting 
D)  indexing

Question 13

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

Accepted Answer

A)  A company airs advertisements during the Super Bowl to raise its visibility. 
B)  A company publishes a blog to keep customers informed of the company's activities. 
C)  A company CEO uses Twitter to interact directly with individual employees. 
D)  A company opens a Facebook account to connect with a younger audience. 
A)  A company airs advertisements during the Super Bowl to raise its visibility. 
B)  A company publishes a blog to keep customers informed of the company's activities. 
C)  A company CEO uses Twitter to interact directly with individual employees. 
D)  A company opens a Facebook account to connect with a younger audience.

Question 14

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Accepted Answer

A) True 
 B)False

Question 15

In high-context cultures,the rules of everyday life are stated explicitly.

Accepted Answer

A) True 
 B)False

Question 16

Choosing between alternatives that aren't clear-cut is termed an ________.

Accepted Answer

A)  ethical misdeed 
B)  ethical crime 
C)  ethical lapse 
D)  ethical dilemma 
A)  ethical misdeed 
B)  ethical crime 
C)  ethical lapse 
D)  ethical dilemma

Question 17

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  Your ability to connect with people outside your field can be as important as your technical skills. 
C)  Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D)  Communication is important for most jobs unless you are an entrepreneur. 
A)  Communication is important for most jobs except technical ones such as engineering or finance. 
B)  Your ability to connect with people outside your field can be as important as your technical skills. 
C)  Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D)  Communication is important for most jobs unless you are an entrepreneur.

Question 18

Business Communication 2.0 is bidirectional and tends to have high message ________.

Accepted Answer

The answer of Business Communication 2.0 is bidirectional and tends...

Question 19

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

Accepted Answer

A) True 
 B)False

Question 20

Which statement is true?

Accepted Answer

A)  Today's business environment is so aggressive that demonstrating good etiquette is often seen as a sign of old-fashioned business practice and is a sign of weakness. 
B)  An employee's professionalism is determined mostly by his or her attire and manners. 
C)  Employees who demonstrate professionalism tend to identify problems and fix them rather than complain about them. 
D)  Your professionalism in the workplace is a quality that exists independently of your communication skills. 
A)  Today's business environment is so aggressive that demonstrating good etiquette is often seen as a sign of old-fashioned business practice and is a sign of weakness. 
B)  An employee's professionalism is determined mostly by his or her attire and manners. 
C)  Employees who demonstrate professionalism tend to identify problems and fix them rather than complain about them. 
D)  Your professionalism in the workplace is a quality that exists independently of your communication skills.

Explain the concepts of transparency in business communications,giving an example.

How can a worker adjust his or her attitude in the workplace?

Which the following decision-making scenarios presents an ethical dilemma?

Companies that communicate well significantly outperform those that communicate poorly.

Which of the following is a high-context culture?

Images such as graphs and tables used in business communication ________.

The ________ of a message refers to the form a message takes and the channel is the system used to deliver the message.

How can businesses adopt an audience-centric approach to their communications?

Which of the following is a tip for speaking with multilingual audiences?

An ethical ________ can involve choosing between two conflicting alternatives that are both ethical and valid.

When speaking with a multilingual audience,you should check for understanding by asking "Am I going too fast?" rather than "Is this too difficult for you?"

In the basic communication model,when someone puts an idea into a message,he or she is ________ it,or expressing it in words or images.

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

In high-context cultures,the rules of everyday life are stated explicitly.

Choosing between alternatives that aren't clear-cut is termed an ________.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Business Communication 2.0 is bidirectional and tends to have high message ________.

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

Which statement is true?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Today's Workplace

Explain the concepts of transparency in business communications,giving an example.

How can a worker adjust his or her attitude in the workplace?

Which the following decision-making scenarios presents an ethical dilemma?

Companies that communicate well significantly outperform those that communicate poorly.

Which of the following is a high-context culture?

Images such as graphs and tables used in business communication ________.

The ________ of a message refers to the form a message takes and the channel is the system used to deliver the message.

How can businesses adopt an audience-centric approach to their communications?

Which of the following is a tip for speaking with multilingual audiences?

An ethical ________ can involve choosing between two conflicting alternatives that are both ethical and valid.

When speaking with a multilingual audience,you should check for understanding by asking "Am I going too fast?" rather than "Is this too difficult for you?"

In the basic communication model,when someone puts an idea into a message,he or she is ________ it,or expressing it in words or images.

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

In high-context cultures,the rules of everyday life are stated explicitly.

Choosing between alternatives that aren't clear-cut is termed an ________.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Business Communication 2.0 is bidirectional and tends to have high message ________.

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

Which statement is true?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters