Exam 10: The Project Manager

A good project manager believes that all individuals are valuable to the organization and that they can make greater contributions through continuous learning.

____ is one of the ways to develop the skills necessary to be an effective project manager.

Project managers need to communicate regularly with the project team, as well as with any subcontractors, the customer, and their own company's upper management.

Negotiating with customers or subcontractors involved in global projects can be particularly challenging.

The ____ must decide which tasks should be done in-house and which tasks should be done by subcontractors or consultants.

Effective project managers have strong leadership ability, ability to develop people, excellent communication skills, good interpersonal skills, ability to handle stress, problem-solving skills, negotiating skills, and time management skills.

Effective and frequent communication is crucial for keeping the project moving, identifying potential problems, soliciting suggestions to improve project performance, keeping abreast of customer satisfaction, and avoiding surprises.

Generally, the ____ in the project that changes are identified, the ____ their effect on accomplishing the project objective.

Effective delegation requires that the project manager

The capable project manager understands what motivates team members and creates a competitive environment in which individuals compete as part of a high-performing team and take advantage of each other to excel.

During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product.The subject of negotiations can be contract terms and conditions, obtaining specific resources to staff the project, subcontractor prices, vendor delivery schedules, payment for damages, the cost or schedule impact of changes, customer approval of designs, the need for rework if quality standards were not met, the best approach to resolve a technical performance issue, interpretation of acceptance criteria or test results, approaches to get the project back on track if it is behind schedule and/or over budget, and so forth.

The project manager must foster motivation through criticism of the project team as a whole and of individual members.Criticism should happen weekly or monthly.

A project manager also needs good interpersonal skills to deal with disagreement or divisiveness among team members.Such situations can require delicate handling on the project manager's part.

The project manager clearly defines the project objective and reaches agreement with the ____ on this objective.

The change management procedures must cover communication between the ____ and the customer and between the ____ and the project team.

The project manager maintains authority and responsibility without delegation to specific individuals or subcontractors for the various tasks.

The project manager leads by making things happen.

Good project managers spend more time

It's important that the project manager develop a relationship with each person on the project team.It requires making the time to have an informal conversation with each person on the project team and with each key individual in the customer's organization.

A common support for effective delegation is that the project manager has a lack of confidence in the capability of others to do the work.