Exam 2: Analyzing the Business Case

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

Systems requests seldom are aimed at improving service to customers or users within a company.

If a problem arises that involves a mission-critical system, an IT ____ team would attempt to restore normal operations.

Systems development typically starts with a ____.

A(n) _________________________ describes a company for its stakeholders and briefly states the company's overall purpose, products, services, and values.

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

To avoid the problem of project creep, ____.

Hardware-based security controls include _________________________ that can identify a person by a retina scan or by mapping a facial pattern.

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

Which of the following is NOT an area in which Sam must estimate costs to determine TCO?

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

Often a change in one system has an unexpected effect on another system.

-In the accompanying figure showing factors that affect IT systems projects, many systems project requests come from the _________________________, which often makes recommendations based on its knowledge of business operations and technology trends.

Examples of tangible benefits include all of the following except a(n) ____.

A systems analyst should provide ____ so managers can understand the full cost impact and timetable.

-Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

It is easier to assign dollar values to intangible benefits. _________________________

MATCHING Identify the letter of the choice that best matches the phrase or definition. -Its end product is a report to management.